EMD Certification Test Study Guide |
Comprehensive Exam Review | 2026/2027
When using Protocol 22, which of the following body parts is considered
PERIPHERAL?
A. abdomen
B. upper leg
C. hand
D. head - correct answer-C. hand
Which of the following is the best definition for "repetitive persistence"?
A. A calming technique in which the calltaker repeats a phrase verbatim using a
firm but caring tone. The phrase should contain both an action and a reason for
the action.
B. A calming technique in which the calltaker repeats a phrase verbatim using a
firm but caring tone. The phrase includes the caller's name or title and assurance
that help is on the way.
C. A calming technique in which the calltaker repeats each answer provided by
the caller verbatim using a firm but caring tone.
D. A calming technique in which the calltaker repeats the caller's name or title
verbatim using a firm but caring tone. - correct answer-A. A calming technique in
which the calltaker repeats a phrase verbatim using a firm but caring tone. The
phrase should contact both and action and a reason for the action.
Comprehensive Exam Review | 2026/2027
When using Protocol 22, which of the following body parts is considered
PERIPHERAL?
A. abdomen
B. upper leg
C. hand
D. head - correct answer-C. hand
Which of the following is the best definition for "repetitive persistence"?
A. A calming technique in which the calltaker repeats a phrase verbatim using a
firm but caring tone. The phrase should contain both an action and a reason for
the action.
B. A calming technique in which the calltaker repeats a phrase verbatim using a
firm but caring tone. The phrase includes the caller's name or title and assurance
that help is on the way.
C. A calming technique in which the calltaker repeats each answer provided by
the caller verbatim using a firm but caring tone.
D. A calming technique in which the calltaker repeats the caller's name or title
verbatim using a firm but caring tone. - correct answer-A. A calming technique in
which the calltaker repeats a phrase verbatim using a firm but caring tone. The
phrase should contact both and action and a reason for the action.
