RWST106 - SSG (SERVICE AND SUPPORT GUIDE
ASSESSMENT) ACTUAL 2025/2026 QUESTIONS AND
100% CORRECT ANSWERS
After replacement of the motherboard in your Lenovo commercial
or consumer PC, you'll want to transfer the machine information
and serial number onto the new board. Where can you find the tool
to accomplish this update? - ✔✔..correct Resolution Result
Verified Answers ,,,,eSupport
Once a Technician has removed a defective part from a customer's
machine, it must be returned to Lenovo within ____ days of part the
shipment date. - ✔✔..correct Resolution
Result Verified Answers ,,,,30 days
Which offering, available separately from Lenovo services, covers a
multitude of non-warranty accidental damage conditions that could
harm a notebook system, including drops, liquid spills, and electrical
surges - ✔✔..correct Resolution Result Verified Answers
,,,,Accidental Damage Protection Select the correct statement about
Accidental Damage Protection
(ADP): - ✔✔..correct Resolution Result Verified Answers ,,,,It is
an optional service that covers accidental spills and drops.
When can you order replacement parts for out-of-warranty units? -
, ✔✔..correct Resolution
Result Verified Answers
,,,,Never.
Repair parts can be delivered to: - ✔✔..correct Resolution Result
Verified Answers ,,,,-Customer's location -Dealer's location -
Technicians location -Alternate location
Service Providers are permitted to share their User IDs with other
users in their group: - ✔✔..correct Resolution
Result Verified Answers ,,,,Never
Who should you contact with questions on Lenovo policy, work
order rejections, proof of purchase issues, non-technical service
support and warranty service training requirements? - ✔✔..correct
Resolution Result Verified Answers ,,,,SMSC
On a visit, a Technician repairs multiple machines at the same
location, You should only list the first machine as _____ when filling
out a work order in the Portal. - ✔✔..correct Resolution Result
Verified Answers ,,,,Onsite
Select all the correct steps to follow when returning parts: (Select all
that apply) - ✔✔..correct Resolution Result Verified Answers
,,,,Parts must be returned within 30
days and must have no CID. Use the original or equivalent protective
packaging, including a static shield bag. If a replacement return label
is needed, email a request to the SMSC including the work order
number and the part number .
ASSESSMENT) ACTUAL 2025/2026 QUESTIONS AND
100% CORRECT ANSWERS
After replacement of the motherboard in your Lenovo commercial
or consumer PC, you'll want to transfer the machine information
and serial number onto the new board. Where can you find the tool
to accomplish this update? - ✔✔..correct Resolution Result
Verified Answers ,,,,eSupport
Once a Technician has removed a defective part from a customer's
machine, it must be returned to Lenovo within ____ days of part the
shipment date. - ✔✔..correct Resolution
Result Verified Answers ,,,,30 days
Which offering, available separately from Lenovo services, covers a
multitude of non-warranty accidental damage conditions that could
harm a notebook system, including drops, liquid spills, and electrical
surges - ✔✔..correct Resolution Result Verified Answers
,,,,Accidental Damage Protection Select the correct statement about
Accidental Damage Protection
(ADP): - ✔✔..correct Resolution Result Verified Answers ,,,,It is
an optional service that covers accidental spills and drops.
When can you order replacement parts for out-of-warranty units? -
, ✔✔..correct Resolution
Result Verified Answers
,,,,Never.
Repair parts can be delivered to: - ✔✔..correct Resolution Result
Verified Answers ,,,,-Customer's location -Dealer's location -
Technicians location -Alternate location
Service Providers are permitted to share their User IDs with other
users in their group: - ✔✔..correct Resolution
Result Verified Answers ,,,,Never
Who should you contact with questions on Lenovo policy, work
order rejections, proof of purchase issues, non-technical service
support and warranty service training requirements? - ✔✔..correct
Resolution Result Verified Answers ,,,,SMSC
On a visit, a Technician repairs multiple machines at the same
location, You should only list the first machine as _____ when filling
out a work order in the Portal. - ✔✔..correct Resolution Result
Verified Answers ,,,,Onsite
Select all the correct steps to follow when returning parts: (Select all
that apply) - ✔✔..correct Resolution Result Verified Answers
,,,,Parts must be returned within 30
days and must have no CID. Use the original or equivalent protective
packaging, including a static shield bag. If a replacement return label
is needed, email a request to the SMSC including the work order
number and the part number .
