ESET 329 - Exam 1
ESET 329 EXAM 1 VERIFIED EXAM QUESTIONS AND
ANSWERS - LATEST VERSION 2026/2027
ESET 329
Exam 1
1. Who is best known for the 14 Points for Management and for
popularizing the Plan-Do-Check-Act cycle?
A. Philip B. Crosby
B. W. Edwards Deming
C. Kaoru Ishikawa
D. Genichi Taguchi
ANSWER : B. W. Edwards Deming
Explanation: Deming promoted the 14 Points and the PDCA cycle, which
traces back to Walter Shewhart.
2. Juran's Quality Trilogy consists of which three processes?
A. Define, measure, analyze
B. Prevention, appraisal, failure
C. Plan, do, check
D. Quality planning, quality control, quality improvement
ANSWER : D. Quality planning, quality control, quality improvement
Explanation: The Juran Trilogy is quality planning, quality control and
quality improvement.
Page 1 of 52
, ESET 329 - Exam 1
3. Who introduced the concept of Total Quality Control in his 1951 book?
A. Joseph M. Juran
B. Walter Shewhart
C. Armand V. Feigenbaum
D. Shigeo Shingo
ANSWER : C. Armand V. Feigenbaum
Explanation: Feigenbaum argued that quality must be built into every
function of the organization, not just inspection.
4. The slogan "zero defects" is most closely associated with which quality
leader?
A. W. Edwards Deming
B. Joseph M. Juran
C. Philip B. Crosby
D. Kaoru Ishikawa
ANSWER : C. Philip B. Crosby
Explanation: Crosby promoted zero defects and wrote "Quality Is Free."
5. The cause-and-effect (fishbone) diagram is credited to
A. Walter Shewhart
B. Taiichi Ohno
C. Kaoru Ishikawa
D. Philip Crosby
ANSWER : C. Kaoru Ishikawa
Explanation: Ishikawa developed the cause-and-effect diagram, which is why
it is also called an Ishikawa diagram.
6. Control charts were first developed by
A. W. Edwards Deming at Toyota
B. Walter A. Shewhart at Bell Laboratories
C. Bill Smith at Motorola
D. Jack Welch at General Electric
ANSWER : B. Walter A. Shewhart at Bell Laboratories
Explanation: Shewhart created statistical process control charts in the 1920s.
Page 2 of 52
, ESET 329 - Exam 1
7. The Taguchi loss function states that the loss to society from a product
A. grows roughly as the square of the deviation from the target value
B. is zero anywhere inside the specification limits
C. grows linearly with the deviation from the target value
D. is independent of the target value
ANSWER : A. grows roughly as the square of the deviation from the
target value
Explanation: Taguchi argued that any deviation from target causes loss,
increasing quadratically.
8. The Pareto principle, applied to quality by Juran, is often described as
A. the vital few and the trivial many
B. the many are equal to the few
C. zero defects at all cost
D. mean equals median
ANSWER : A. the vital few and the trivial many
Explanation: A small number of causes usually produce most of the
problems.
9. The NBC documentary "If Japan Can... Why Can't We?" first aired in
A. 1965
B. 1987
C. 1995
D. 1980
ANSWER : D. 1980
Explanation: The documentary aired in 1980 and brought Deming's work to
wide attention in the United States.
10. The Deming Prize was established in Japan in
A. 1925
B. 1969
C. 1987
D. 1951
ANSWER : D. 1951
Explanation: The Union of Japanese Scientists and Engineers (JUSE) created
the Deming Prize in 1951.
Page 3 of 52
, ESET 329 - Exam 1
11. The Malcolm Baldrige National Quality Award was created in
A. 1951
B. 1964
C. 1999
D. 1987
ANSWER : D. 1987
Explanation: The Baldrige Award was established by the U.S. Congress in
1987.
12. The ISO 9000 family of quality management standards was first
published in
A. 1946
B. 1975
C. 1987
D. 2001
ANSWER : C. 1987
Explanation: ISO 9000 was first issued in 1987 and has been revised several
times since.
13. Which professional society is the sponsor of the Six Sigma belt
certifications used in this course?
A. IEEE
B. ASME
C. NSPE
D. ASQ (American Society for Quality)
ANSWER : D. ASQ (American Society for Quality)
Explanation: ASQ offers Six Sigma Yellow, Green, Black and Master Black Belt
certifications.
Page 4 of 52
ESET 329 EXAM 1 VERIFIED EXAM QUESTIONS AND
ANSWERS - LATEST VERSION 2026/2027
ESET 329
Exam 1
1. Who is best known for the 14 Points for Management and for
popularizing the Plan-Do-Check-Act cycle?
A. Philip B. Crosby
B. W. Edwards Deming
C. Kaoru Ishikawa
D. Genichi Taguchi
ANSWER : B. W. Edwards Deming
Explanation: Deming promoted the 14 Points and the PDCA cycle, which
traces back to Walter Shewhart.
2. Juran's Quality Trilogy consists of which three processes?
A. Define, measure, analyze
B. Prevention, appraisal, failure
C. Plan, do, check
D. Quality planning, quality control, quality improvement
ANSWER : D. Quality planning, quality control, quality improvement
Explanation: The Juran Trilogy is quality planning, quality control and
quality improvement.
Page 1 of 52
, ESET 329 - Exam 1
3. Who introduced the concept of Total Quality Control in his 1951 book?
A. Joseph M. Juran
B. Walter Shewhart
C. Armand V. Feigenbaum
D. Shigeo Shingo
ANSWER : C. Armand V. Feigenbaum
Explanation: Feigenbaum argued that quality must be built into every
function of the organization, not just inspection.
4. The slogan "zero defects" is most closely associated with which quality
leader?
A. W. Edwards Deming
B. Joseph M. Juran
C. Philip B. Crosby
D. Kaoru Ishikawa
ANSWER : C. Philip B. Crosby
Explanation: Crosby promoted zero defects and wrote "Quality Is Free."
5. The cause-and-effect (fishbone) diagram is credited to
A. Walter Shewhart
B. Taiichi Ohno
C. Kaoru Ishikawa
D. Philip Crosby
ANSWER : C. Kaoru Ishikawa
Explanation: Ishikawa developed the cause-and-effect diagram, which is why
it is also called an Ishikawa diagram.
6. Control charts were first developed by
A. W. Edwards Deming at Toyota
B. Walter A. Shewhart at Bell Laboratories
C. Bill Smith at Motorola
D. Jack Welch at General Electric
ANSWER : B. Walter A. Shewhart at Bell Laboratories
Explanation: Shewhart created statistical process control charts in the 1920s.
Page 2 of 52
, ESET 329 - Exam 1
7. The Taguchi loss function states that the loss to society from a product
A. grows roughly as the square of the deviation from the target value
B. is zero anywhere inside the specification limits
C. grows linearly with the deviation from the target value
D. is independent of the target value
ANSWER : A. grows roughly as the square of the deviation from the
target value
Explanation: Taguchi argued that any deviation from target causes loss,
increasing quadratically.
8. The Pareto principle, applied to quality by Juran, is often described as
A. the vital few and the trivial many
B. the many are equal to the few
C. zero defects at all cost
D. mean equals median
ANSWER : A. the vital few and the trivial many
Explanation: A small number of causes usually produce most of the
problems.
9. The NBC documentary "If Japan Can... Why Can't We?" first aired in
A. 1965
B. 1987
C. 1995
D. 1980
ANSWER : D. 1980
Explanation: The documentary aired in 1980 and brought Deming's work to
wide attention in the United States.
10. The Deming Prize was established in Japan in
A. 1925
B. 1969
C. 1987
D. 1951
ANSWER : D. 1951
Explanation: The Union of Japanese Scientists and Engineers (JUSE) created
the Deming Prize in 1951.
Page 3 of 52
, ESET 329 - Exam 1
11. The Malcolm Baldrige National Quality Award was created in
A. 1951
B. 1964
C. 1999
D. 1987
ANSWER : D. 1987
Explanation: The Baldrige Award was established by the U.S. Congress in
1987.
12. The ISO 9000 family of quality management standards was first
published in
A. 1946
B. 1975
C. 1987
D. 2001
ANSWER : C. 1987
Explanation: ISO 9000 was first issued in 1987 and has been revised several
times since.
13. Which professional society is the sponsor of the Six Sigma belt
certifications used in this course?
A. IEEE
B. ASME
C. NSPE
D. ASQ (American Society for Quality)
ANSWER : D. ASQ (American Society for Quality)
Explanation: ASQ offers Six Sigma Yellow, Green, Black and Master Black Belt
certifications.
Page 4 of 52
