SCTE BPI LATEST ANSWERS AND QUESTIONS SET
A+
✔✔What tool is used to expose predetermined length or braids, foil / dielectric, and
Center conductor on the end of a coaxial cable for attaching an F connector - ✔✔A
cable preparation tool
✔✔The compression tool - ✔✔Secures most types of compression type f connectors to
the coaxial drop cable by compressing one piece of a two-piece f-connector into the
other piece and into the coaxial drop cable
✔✔The Locking Terminator tool - ✔✔Usually has a locking mechanism and a sliding
sleeve to release the locking mechanism for installation and removal of locking
terminators
✔✔What should you do before you go to the customer premises door to meet the
customer for the first time - ✔✔Properly Park your truck and place the traffic cones//
make sure your appearance is neat and professional
✔✔When determining the best way to route the coaxial drop Cable in the customer
premises interior - ✔✔Look first for the possibility of an outside wall entry hole allowing
direct access to the back of the TV
✔✔The point at which the drop cable first Contacts the customer premises depends on
many factors, but the primary consideration is - ✔✔The utility power ground or other
suitable bonding point
✔✔The NEC, cable companies, and most local electric codes require mounting the
ground block and/or ground splitter as close as possible to - ✔✔Where the cable first
attaches to the customer premises
, ✔✔When selecting the tools, cable Hardware, and other required materials for a drop
installation remember that - ✔✔A cable attachment device that compresses a coaxial
drop cable downgrades signal quality delivered to the customer's TV
✔✔Maintenance and care of tools include - ✔✔Wiping pliers free of all moisture before
returning them to the tool pouch or tool bay
✔✔Wrenches - ✔✔That are adjustable should have their handles always pushed or
pulled away from the adjustable jaw the wrench
✔✔Screwdrivers - ✔✔Blades should exactly fill the slot in the head of the screw
✔✔pliers - ✔✔That make Cuts in very close quarters possible are the diagonal cutters
✔✔the drill - ✔✔That has a battery pack and eliminates the need for an extension cord
is the cordless drill
✔✔the scratch awl is - ✔✔Used to make a pilot hole
✔✔a tool belt and pouch - ✔✔Are designed to make the most used tools easily
available when performing an installation
✔✔Choose the best definition for partnering with a customer - ✔✔By working with the
customer toward the same goal
✔✔According to the cable and Telecommunications Association for marketing report,
quality customer service - ✔✔Improves the value of services offered
✔✔When customers describe why they don't do business with a company anymore,
they most likely mention - ✔✔servise
✔✔When you use the stop, look, and listen technique - ✔✔Make eye contact and take
notes if necessary
✔✔the installer - ✔✔Should professionally represent the company by keeping clothes
clean and pressed
✔✔When working with customers at their homes, the installer should - ✔✔Explain
simply and concisely why he's there
✔✔Which of the following is not a good way to work with irate customers - ✔✔raise your
voice to sound authoritative
A+
✔✔What tool is used to expose predetermined length or braids, foil / dielectric, and
Center conductor on the end of a coaxial cable for attaching an F connector - ✔✔A
cable preparation tool
✔✔The compression tool - ✔✔Secures most types of compression type f connectors to
the coaxial drop cable by compressing one piece of a two-piece f-connector into the
other piece and into the coaxial drop cable
✔✔The Locking Terminator tool - ✔✔Usually has a locking mechanism and a sliding
sleeve to release the locking mechanism for installation and removal of locking
terminators
✔✔What should you do before you go to the customer premises door to meet the
customer for the first time - ✔✔Properly Park your truck and place the traffic cones//
make sure your appearance is neat and professional
✔✔When determining the best way to route the coaxial drop Cable in the customer
premises interior - ✔✔Look first for the possibility of an outside wall entry hole allowing
direct access to the back of the TV
✔✔The point at which the drop cable first Contacts the customer premises depends on
many factors, but the primary consideration is - ✔✔The utility power ground or other
suitable bonding point
✔✔The NEC, cable companies, and most local electric codes require mounting the
ground block and/or ground splitter as close as possible to - ✔✔Where the cable first
attaches to the customer premises
, ✔✔When selecting the tools, cable Hardware, and other required materials for a drop
installation remember that - ✔✔A cable attachment device that compresses a coaxial
drop cable downgrades signal quality delivered to the customer's TV
✔✔Maintenance and care of tools include - ✔✔Wiping pliers free of all moisture before
returning them to the tool pouch or tool bay
✔✔Wrenches - ✔✔That are adjustable should have their handles always pushed or
pulled away from the adjustable jaw the wrench
✔✔Screwdrivers - ✔✔Blades should exactly fill the slot in the head of the screw
✔✔pliers - ✔✔That make Cuts in very close quarters possible are the diagonal cutters
✔✔the drill - ✔✔That has a battery pack and eliminates the need for an extension cord
is the cordless drill
✔✔the scratch awl is - ✔✔Used to make a pilot hole
✔✔a tool belt and pouch - ✔✔Are designed to make the most used tools easily
available when performing an installation
✔✔Choose the best definition for partnering with a customer - ✔✔By working with the
customer toward the same goal
✔✔According to the cable and Telecommunications Association for marketing report,
quality customer service - ✔✔Improves the value of services offered
✔✔When customers describe why they don't do business with a company anymore,
they most likely mention - ✔✔servise
✔✔When you use the stop, look, and listen technique - ✔✔Make eye contact and take
notes if necessary
✔✔the installer - ✔✔Should professionally represent the company by keeping clothes
clean and pressed
✔✔When working with customers at their homes, the installer should - ✔✔Explain
simply and concisely why he's there
✔✔Which of the following is not a good way to work with irate customers - ✔✔raise your
voice to sound authoritative
