SCTE ALL STANDARD EXAMS ANSWERS AND
QUESTIONS SET A+
Under which OSI layer would lack of adequate RF signal level fall? - ✔✔physical
✔✔What is whole-home certification, and why is increasingly being used? - ✔✔Used to
certify an entire home for all broadband services so that the customers can add new
services later without a return visit.
✔✔Which OSI layer is the most important for cable installers to check 1st? -
✔✔Physical
✔✔Under which OSI layer would a DOCSIS MAC configuration error fall? - ✔✔Data
Link
✔✔Under which OSI layer would an IPv6 address fall? - ✔✔Network
✔✔True or False: if the Customer is experiencing trouble with telephone service, and
internet functionality on the same eMTA, the problem is likely in the headend or
customer's telephone wiring and/ or telephones. - ✔✔False
✔✔True or False: when troubleshooting HSD service problems, it is a good idea to 1st
isolate the problem to either cable modem/ outlet or cx computer, by seeing if u can
access the internet using your laptop/tablet computer when connected to cable modem.
- ✔✔True
✔✔What is the final step in troubleshooting process? - ✔✔Confirm
✔✔True or False: Always speak to the Cx using technical words. This helps feel
comfortable with your technical skills and ability to fix the problem - ✔✔False
, ✔✔You are troubleshooting a problem at home with a lot of connections. After checking
the CPE level, you check the levels at the input of the rooter splitter. What step in the
troubleshooting process are you performing? - ✔✔Divide and Conquer.
✔✔What type of filter passes all the signals below a certain frequency while blocking all
signals above that frequency? - ✔✔Low pass filter
✔✔IPCONFIG and IFCONFIG are operating systems utilities determining what IP
parameters on a computer? - ✔✔The IP address and subnet host;and IP address of
default gateway.
✔✔What is the Utility called that verifies connections to remote computers using ICMP
echo packets? - ✔✔Ping
✔✔What common problems or issues can happen with HSD service? (Chose all that
apply) - ✔✔*High-pass filters installed at Tap
* WiFi connections no using correct password
* Faulty Ethernet connection from Modem to Router
✔✔In order to eliminate the possibility of home telephone units being the source of a
telephone service issue, what piece of test equipment should installer use? - ✔✔butt set
✔✔Once you verify that you can make and receive calls thorough the eMTA using your
test equipment, any problems the customer has making calls are most likely caused by
what? - ✔✔A jack with loose, wet, dirty or poor connections tip and ring polarity
reversed.
✔✔True or False: Discuss the problem customers are having with their service with in
order to fully understand, as best they can describe it, what the trouble is. - ✔✔True
✔✔True of False: Replacing all the customer's equipment when there is a problem is
usually required and should be done as soon as possible - ✔✔False
✔✔True or False: the "trace route utility shows the network route taken from the local
computer to another computer or IP address on the Internet and displays in the name
/address of computers. - ✔✔True
✔✔2604:8700:0000:000B:02AA:001F:FE08/'64tim the above IPv7 addresses up
to______ leading zeros in each section and consecutive zeros in multiple sections may
be reduced using zero compression technique. - ✔✔0
✔✔identity this symbol - ✔✔Ohm
QUESTIONS SET A+
Under which OSI layer would lack of adequate RF signal level fall? - ✔✔physical
✔✔What is whole-home certification, and why is increasingly being used? - ✔✔Used to
certify an entire home for all broadband services so that the customers can add new
services later without a return visit.
✔✔Which OSI layer is the most important for cable installers to check 1st? -
✔✔Physical
✔✔Under which OSI layer would a DOCSIS MAC configuration error fall? - ✔✔Data
Link
✔✔Under which OSI layer would an IPv6 address fall? - ✔✔Network
✔✔True or False: if the Customer is experiencing trouble with telephone service, and
internet functionality on the same eMTA, the problem is likely in the headend or
customer's telephone wiring and/ or telephones. - ✔✔False
✔✔True or False: when troubleshooting HSD service problems, it is a good idea to 1st
isolate the problem to either cable modem/ outlet or cx computer, by seeing if u can
access the internet using your laptop/tablet computer when connected to cable modem.
- ✔✔True
✔✔What is the final step in troubleshooting process? - ✔✔Confirm
✔✔True or False: Always speak to the Cx using technical words. This helps feel
comfortable with your technical skills and ability to fix the problem - ✔✔False
, ✔✔You are troubleshooting a problem at home with a lot of connections. After checking
the CPE level, you check the levels at the input of the rooter splitter. What step in the
troubleshooting process are you performing? - ✔✔Divide and Conquer.
✔✔What type of filter passes all the signals below a certain frequency while blocking all
signals above that frequency? - ✔✔Low pass filter
✔✔IPCONFIG and IFCONFIG are operating systems utilities determining what IP
parameters on a computer? - ✔✔The IP address and subnet host;and IP address of
default gateway.
✔✔What is the Utility called that verifies connections to remote computers using ICMP
echo packets? - ✔✔Ping
✔✔What common problems or issues can happen with HSD service? (Chose all that
apply) - ✔✔*High-pass filters installed at Tap
* WiFi connections no using correct password
* Faulty Ethernet connection from Modem to Router
✔✔In order to eliminate the possibility of home telephone units being the source of a
telephone service issue, what piece of test equipment should installer use? - ✔✔butt set
✔✔Once you verify that you can make and receive calls thorough the eMTA using your
test equipment, any problems the customer has making calls are most likely caused by
what? - ✔✔A jack with loose, wet, dirty or poor connections tip and ring polarity
reversed.
✔✔True or False: Discuss the problem customers are having with their service with in
order to fully understand, as best they can describe it, what the trouble is. - ✔✔True
✔✔True of False: Replacing all the customer's equipment when there is a problem is
usually required and should be done as soon as possible - ✔✔False
✔✔True or False: the "trace route utility shows the network route taken from the local
computer to another computer or IP address on the Internet and displays in the name
/address of computers. - ✔✔True
✔✔2604:8700:0000:000B:02AA:001F:FE08/'64tim the above IPv7 addresses up
to______ leading zeros in each section and consecutive zeros in multiple sections may
be reduced using zero compression technique. - ✔✔0
✔✔identity this symbol - ✔✔Ohm
