HSPA Chapter 18.Final Test Paper 2026\2027.
quality
the consistent delivery of products and services
according to established standards; quality
"integrates" the concerns for the customers
customer (internal)
the physicians, nurses and other professional
personnel served by SPD
empowerment
the act of granting authority (power) to employees
so they may make decisions within their areas of
responsibility
process improvement
activity to identify and resolve task-related problems
that yield poor quality; the strategy of finding
solutions to eliminate the root causes of process
performance problems
cross-functional team
group of employees from different departments
within the healthcare facility that work together to
resolve operating problems
, HSPA Chapter 18.Final Test Paper 2026\2027.
failure mode and effect analysis (FMEA)
a process designed to predict the adverse outcomes
of various human and machine failures to prevent
future adverse outcomes (identify and prevent
problems before they occur)
root cause analysis (RCA)
a process that looks backwards at an adverse
event/error to prevent its future recurrence
sentinal event
an unexpected occurrence involving death, serious
physical or psychological injury, or the risk thereof
TJC requires facilities to conduct a/an _________ on
any recurring sentinal event
RCA
quality assurance
a comprehensive and measured effort to provide
total quality; also a technical statistical sampling
method that measures production quality
total quality improvement (TQI)
quality
the consistent delivery of products and services
according to established standards; quality
"integrates" the concerns for the customers
customer (internal)
the physicians, nurses and other professional
personnel served by SPD
empowerment
the act of granting authority (power) to employees
so they may make decisions within their areas of
responsibility
process improvement
activity to identify and resolve task-related problems
that yield poor quality; the strategy of finding
solutions to eliminate the root causes of process
performance problems
cross-functional team
group of employees from different departments
within the healthcare facility that work together to
resolve operating problems
, HSPA Chapter 18.Final Test Paper 2026\2027.
failure mode and effect analysis (FMEA)
a process designed to predict the adverse outcomes
of various human and machine failures to prevent
future adverse outcomes (identify and prevent
problems before they occur)
root cause analysis (RCA)
a process that looks backwards at an adverse
event/error to prevent its future recurrence
sentinal event
an unexpected occurrence involving death, serious
physical or psychological injury, or the risk thereof
TJC requires facilities to conduct a/an _________ on
any recurring sentinal event
RCA
quality assurance
a comprehensive and measured effort to provide
total quality; also a technical statistical sampling
method that measures production quality
total quality improvement (TQI)
