ETA CPP UPDATED QUESTIONS
WITH CORRECT ANSWERS
⩥ A La Carte Pricing. Answer: A pricing method where each fee is listed
separately on the statement.
⩥ All-in Costs. Answer: The total costs associated with a bundled
pricing model.
⩥ Market Feedback. Answer: Information provided about competitor
pricing and market trends.
⩥ Interchange Fees. Answer: Fees charged by card networks for
processing transactions.
⩥ Merchant Processing Statement. Answer: A document that outlines all
fees and charges incurred by a merchant during a billing cycle.
⩥ Terminal Deployment. Answer: The process of installing and
configuring payment terminals for merchants.
,⩥ PCI-DSS Compliance. Answer: The set of security standards designed
to ensure that companies that accept, process, store or transmit credit
card information maintain a secure environment.
⩥ Site Survey. Answer: A verification process to confirm the physical
location of a merchant's business.
⩥ Personal Guarantor. Answer: An individual who agrees to be
responsible for the merchant's obligations to the acquirer.
⩥ Merchant Application Information. Answer: The data required from a
merchant to process their application for payment services.
⩥ Business Information. Answer: Details about the legal and operational
aspects of a business, including names and addresses.
⩥ Contact Information. Answer: Details regarding the merchant's owner
or principal, including personal identifiers.
⩥ Bank Account Information. Answer: Details required from the
merchant's bank account for processing transactions.
⩥ Research Current Processes. Answer: The act of reviewing existing
support processes to improve merchant support.
, ⩥ Gather Insights from Support Teams. Answer: Collecting information
from support personnel to understand their challenges and practices.
⩥ Analyze Customer Feedback. Answer: Reviewing merchant feedback
to identify areas for improvement in support.
⩥ Identify Merchant Needs. Answer: Understanding the specific
requirements and challenges faced by merchants.
⩥ Proactive Communication. Answer: Regularly checking in with
merchants to address their needs and concerns.
⩥ Personalized Support. Answer: Customize support services to meet
the unique needs of each merchant.
⩥ Monitor Merchant Health. Answer: Use analytics and data to monitor
merchant activity and identify signs of potential churn.
⩥ Identify Upsell Opportunities. Answer: Analyze the current usage and
needs of your merchants.
⩥ Tailored Upsell Offers. Answer: Develop customized upsell offers
based on the merchant's business type, size, and current usage.
WITH CORRECT ANSWERS
⩥ A La Carte Pricing. Answer: A pricing method where each fee is listed
separately on the statement.
⩥ All-in Costs. Answer: The total costs associated with a bundled
pricing model.
⩥ Market Feedback. Answer: Information provided about competitor
pricing and market trends.
⩥ Interchange Fees. Answer: Fees charged by card networks for
processing transactions.
⩥ Merchant Processing Statement. Answer: A document that outlines all
fees and charges incurred by a merchant during a billing cycle.
⩥ Terminal Deployment. Answer: The process of installing and
configuring payment terminals for merchants.
,⩥ PCI-DSS Compliance. Answer: The set of security standards designed
to ensure that companies that accept, process, store or transmit credit
card information maintain a secure environment.
⩥ Site Survey. Answer: A verification process to confirm the physical
location of a merchant's business.
⩥ Personal Guarantor. Answer: An individual who agrees to be
responsible for the merchant's obligations to the acquirer.
⩥ Merchant Application Information. Answer: The data required from a
merchant to process their application for payment services.
⩥ Business Information. Answer: Details about the legal and operational
aspects of a business, including names and addresses.
⩥ Contact Information. Answer: Details regarding the merchant's owner
or principal, including personal identifiers.
⩥ Bank Account Information. Answer: Details required from the
merchant's bank account for processing transactions.
⩥ Research Current Processes. Answer: The act of reviewing existing
support processes to improve merchant support.
, ⩥ Gather Insights from Support Teams. Answer: Collecting information
from support personnel to understand their challenges and practices.
⩥ Analyze Customer Feedback. Answer: Reviewing merchant feedback
to identify areas for improvement in support.
⩥ Identify Merchant Needs. Answer: Understanding the specific
requirements and challenges faced by merchants.
⩥ Proactive Communication. Answer: Regularly checking in with
merchants to address their needs and concerns.
⩥ Personalized Support. Answer: Customize support services to meet
the unique needs of each merchant.
⩥ Monitor Merchant Health. Answer: Use analytics and data to monitor
merchant activity and identify signs of potential churn.
⩥ Identify Upsell Opportunities. Answer: Analyze the current usage and
needs of your merchants.
⩥ Tailored Upsell Offers. Answer: Develop customized upsell offers
based on the merchant's business type, size, and current usage.
