ESSENTIALS OF FIREFIGHTING
CHAPTER ACTUAL TEST WITH
VERIFIED SOLUTIONS
◉ Extract relevant information from written materials (PQ). Answer:
Skimming, then deciding whether to read in more detail, or to stick with
what you've got
Scanning, looking for specific key words or phrases, then reading from
there
Using an Index, allows you to find out where a topic is so you can go
straight to the page
Using Word and Phrase search, electronic search methods to find
relevant info and websites
◉ Apply written directions to achieve tasks (PQ). Answer: read over the
directions carefully, make sure not to skip anything important
-seek clarification if needed, as doing so too late will result in many
consequences
-perform the task to the best of your ability in general
, ◉ Analyze company resources to ascertain policies and procedures (CS).
Answer: ex employee handbook , site, training, to be informed on rules
and regulations, guidelines, general rules etc
-employees must have a thorough understanding of all policies and
procedures so that they can perform to their employer's expectations,
and deal with unexpected events
◉ Explain communication techniques that support and encourage a
speaker (PQ). Answer: receiver must give full physical attention to the
speaker, visible through body language, open posture, facing them( non
verbal cues) TEFPITTS
◉ Follow oral directions (PQ). Answer: carefully listen, repeat the
words in your head
-paraphrase any difficult to understand sections
-review what you have been assigned to do
-clarification if needed, to avoid potential missteps or mistakes
◉ Demonstrate active listening skills (PQ). Answer: appear engaged to
them
-eye contact
-body language: stance open, relaxed
-show them you are interested, mhm, ok facial expressions
TEFPITTS
CHAPTER ACTUAL TEST WITH
VERIFIED SOLUTIONS
◉ Extract relevant information from written materials (PQ). Answer:
Skimming, then deciding whether to read in more detail, or to stick with
what you've got
Scanning, looking for specific key words or phrases, then reading from
there
Using an Index, allows you to find out where a topic is so you can go
straight to the page
Using Word and Phrase search, electronic search methods to find
relevant info and websites
◉ Apply written directions to achieve tasks (PQ). Answer: read over the
directions carefully, make sure not to skip anything important
-seek clarification if needed, as doing so too late will result in many
consequences
-perform the task to the best of your ability in general
, ◉ Analyze company resources to ascertain policies and procedures (CS).
Answer: ex employee handbook , site, training, to be informed on rules
and regulations, guidelines, general rules etc
-employees must have a thorough understanding of all policies and
procedures so that they can perform to their employer's expectations,
and deal with unexpected events
◉ Explain communication techniques that support and encourage a
speaker (PQ). Answer: receiver must give full physical attention to the
speaker, visible through body language, open posture, facing them( non
verbal cues) TEFPITTS
◉ Follow oral directions (PQ). Answer: carefully listen, repeat the
words in your head
-paraphrase any difficult to understand sections
-review what you have been assigned to do
-clarification if needed, to avoid potential missteps or mistakes
◉ Demonstrate active listening skills (PQ). Answer: appear engaged to
them
-eye contact
-body language: stance open, relaxed
-show them you are interested, mhm, ok facial expressions
TEFPITTS
