WASTEWATER TREATMENT
OPERATOR TEST EXAM REVIEW
TESTED QUESTIONS ACCURATE
SOLUTIONS
◉ Brokers must meet all required contracting, training, and
certification required every two years.
TRUE
FALSE. Answer: FALSE
◉ Brokers/agents can submit a support ticket online through their
Centene Workbench (CWB) portal.
TRUE
FALSE. Answer: TRUE
◉ When an agent self-reports a compliance issue in good faith, that
may be considered a mitigating factor to any disciplinary action.
TRUE
FALSE. Answer: TRUE
◉ A reported non-compliant behavior investigation that results in a
____ disposition is one where the investigation produced evidence
that the alleged misconduct occurred.A. FoundedB. UnfoundedC.
,Unprofessional/Inappropriate BehaviorD. Inconclusive. Answer: A.
Founded
◉ At ____, brokers/agents offer plan information upon request only
while at a table, booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events. Answer: B. Informal Sales Events
◉ When participating in sales appointments, brokers/agents are
required to bring to the appointment and leave with the beneficiary
an Enrollment Guide and Application with a Business Reply
Envelope (BRE).
TRUE
FALSE. Answer: TRUE
◉ A Business Reply Card (BRC) or a request to receive additional
information is valid for 24 months following the date of the
beneficiary's signature date or the date of the beneficiary's initial
request for information.
TRUE
FALSE. Answer: FALSE
, ◉ The Third-Party Marketing Organization (TPMO) disclaimer must
be used by any TPMO that sells plans on behalf of more than one
Medicare Advantage (MA) plan provider.
TRUE
FALSE. Answer: TRUE
◉ Brokers/agents must inform Wellcare of all marketing/sales
events at which plans or materials will be presented or distributed.
This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None. Answer: C. Both Formal and Informal Sales Events.
◉ Agents and brokers must discuss a Centers for Medicare &
Medicaid Services (CMS) developed list of items during the
marketing and sale of a Medicare Advantage (MA) or Part D plan at
the end of the enrollment process.
TRUE
FALSE. Answer: False
◉ Regarding the Disaster/Emergency (DST) Special Election Period
(SEP), beneficiaries are automatically eligible for this SEP solely by
residing in the area affected by the emergency/disaster order.
OPERATOR TEST EXAM REVIEW
TESTED QUESTIONS ACCURATE
SOLUTIONS
◉ Brokers must meet all required contracting, training, and
certification required every two years.
TRUE
FALSE. Answer: FALSE
◉ Brokers/agents can submit a support ticket online through their
Centene Workbench (CWB) portal.
TRUE
FALSE. Answer: TRUE
◉ When an agent self-reports a compliance issue in good faith, that
may be considered a mitigating factor to any disciplinary action.
TRUE
FALSE. Answer: TRUE
◉ A reported non-compliant behavior investigation that results in a
____ disposition is one where the investigation produced evidence
that the alleged misconduct occurred.A. FoundedB. UnfoundedC.
,Unprofessional/Inappropriate BehaviorD. Inconclusive. Answer: A.
Founded
◉ At ____, brokers/agents offer plan information upon request only
while at a table, booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events. Answer: B. Informal Sales Events
◉ When participating in sales appointments, brokers/agents are
required to bring to the appointment and leave with the beneficiary
an Enrollment Guide and Application with a Business Reply
Envelope (BRE).
TRUE
FALSE. Answer: TRUE
◉ A Business Reply Card (BRC) or a request to receive additional
information is valid for 24 months following the date of the
beneficiary's signature date or the date of the beneficiary's initial
request for information.
TRUE
FALSE. Answer: FALSE
, ◉ The Third-Party Marketing Organization (TPMO) disclaimer must
be used by any TPMO that sells plans on behalf of more than one
Medicare Advantage (MA) plan provider.
TRUE
FALSE. Answer: TRUE
◉ Brokers/agents must inform Wellcare of all marketing/sales
events at which plans or materials will be presented or distributed.
This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None. Answer: C. Both Formal and Informal Sales Events.
◉ Agents and brokers must discuss a Centers for Medicare &
Medicaid Services (CMS) developed list of items during the
marketing and sale of a Medicare Advantage (MA) or Part D plan at
the end of the enrollment process.
TRUE
FALSE. Answer: False
◉ Regarding the Disaster/Emergency (DST) Special Election Period
(SEP), beneficiaries are automatically eligible for this SEP solely by
residing in the area affected by the emergency/disaster order.
