WGU D372: Systems Thinking Task 3 Case Study on AHN Robot Implementation 2026 update with complete solution

D372: Introduction to Systems Thinking – Task 3 D372: Introduction to Systems Thinking 1. Evaluate the case study using the attached “Four Steps Tool.” Case 2 Iceberg Allcome Healthcare Network (AHN) saves money by using specialized robots to perform tasks that would normally be completed by human employees. Robots take over simple, manual jobs that are considered low stakes, such as cleaning, preparing and delivering food, and washing dishes. The increased usage of robots and Artificial Intelligence in human healthcare results in negative public perception of the quality of care in the hospital. CEO of AHN, George Jimenez, rebukes the negative press and assures patients and customers that the robots are an improvement and will have no negative impact on quality of care. Robots potentially force humans out of jobs that were done by people around the hospital and increase unemployment. The cultural and technological impact of successfully implementing a robotic workforce into healthcare and the potential consequences. Public perception of this decision and how it may change over time as employing artificial intelligence becomes standard as technology progresses. The reality of quality of care that the patients are receiving having to interact with robots frequently to access services provided by the hospital. The hospital will be viewed by the public with more scrutiny because of the use of artificial intelligence and will need to maintain a high standard of training for human employees working alongside robots as well as minimizing accidents. Questions to Ask 1. What are the key events in this case study? • AHN begins using robots for manual tasks, such as cleaning, food preparation, and delivery. • The hospital aims to reduce costs through automation. • There's concern about how patients will perceive the use of robots. • Potential ethical issues, such as job displacement and the loss of human touch in patient care, are raised. 2. What patterns do you notice in the key events of this case study? • Innovation and profit, the hospital is seeking to innovate and improve efficiency through the implementation of artificial intelligence. • Balancing technology and human care, there's a tension between utilizing technology for efficiency and maintaining a human approach to patient care. • Ethical dilemmas, the introduction of new technology often raises ethical questions about its greater impact on society and the economy