ASAP PACE CERTIFICATION FINAL PAPER
QUESTIONS WITH ANSWERS GRADED A+
✔✔Crucial communication vs critical communication - ✔✔Critical- Midlevel range, Is
slightly higher intensity, more consequential, and a little more challenging
Crucial- is high intensity and carries a high potential for danger. (Three characteristics of
Crucial Communication: Opposing Opinions, High Stakes & Strong Emotions)
✔✔IQ vs EQ - ✔✔IQ measures ability to learn and is fixed from a relatively early age.
EQ is a flexible skill that can be learned over time.
✔✔What is the "sandwich" technique. - ✔✔The advice to offer positive feedback in
combination with negative feedback. Regardless, positive feedback should only be
offered when it's genuine. Never offer insincere positive words solely as a means of
softening negative feedback.
✔✔BUSINESS WRITING FUNDAMENTALS ? (3) - ✔✔1. PREPARE-
2. PRODUCE
3. PROOF
✔✔What is Destructive Conflict - ✔✔creates negative outcomes—broken relationships,
decreased productivity, wasted time, etc
✔✔What is Interpersonal Communication - ✔✔is the process by which people exchange
information.
✔✔What is relationship management - ✔✔Involves the ability to manage stress and
conflict.goes hand in hand with interpersonal communication skills.Invest the time and
effort to create mutually satisfying relationships.
✔✔Ways to improve relationship management skills include: - ✔✔Engage in frequent
high-quality communication with others.
Acknowledge other people's feelings in difficult situations.
Provide positive and constructive feedback.
Accept positive and constructive feedback offered to you.
Show others you care about them through your actions and words.
✔✔What term is the umbrella category that covers all the various forms of computer-
altered reality? - ✔✔What term is the umbrella category that covers all the various forms
of computer-altered reality?
, ✔✔Which input device is a data collection machine that creates a digital imprint of a
physical characteristics to provide security without the need for passwords? -
✔✔biometrics
✔✔Which of the following is a small file generated by a web server that tracks visited
sites and other information in your browser history? - ✔✔cookie
✔✔Which of the following is a strategy for handling daily email communication by
quickly prioritizing it into order of urgency? - ✔✔triage
✔✔Which of the following is a tool in the Microsoft windows operating system that
enables you to quickly capture and annotate screenshots, photos and other images with
your pen, touch, or mouse then share them? - ✔✔snip and sketch
✔✔Which product suite is a collection of 20+ desktop and mobile apps and services for
photography, graphic design, video, web, UX and website design? - ✔✔adobe creative
cloud
✔✔Which videoconferencing software supports multiple channels for private
conversations, post-conference video recording editing, and offers seamless integration
with hundreds of third-party applications? - ✔✔microsoft teams
✔✔You maintain your company's community advocacy website and the site is not
getting much traffic. What can you use to attract more attention to their website? -
✔✔SEO
✔✔Who is Max Weber & What did he do? - ✔✔Introduce the idea of bureaucracy as
characterized by:*A well-defined hierarchy or chain of command with trained
managers.*Division of labor based on skills.*Promotion based on
competence.*Complete records and written rules, procedures, and regulations.
✔✔Who is Henri Fayolis? - ✔✔Considered the grandfather of modern management
theory because he proposed general management in principles applicable to all fields.
✔✔What is Management? - ✔✔The process of coordinating work activities so they're
completed efficiently and effectively with and through other people.
✔✔What is Efficiency - ✔✔Reflects a relationship between inputs and outputs that
minimizes resources and costs.
✔✔Effectiveness - ✔✔Relates to the attainment of established goals and results.
QUESTIONS WITH ANSWERS GRADED A+
✔✔Crucial communication vs critical communication - ✔✔Critical- Midlevel range, Is
slightly higher intensity, more consequential, and a little more challenging
Crucial- is high intensity and carries a high potential for danger. (Three characteristics of
Crucial Communication: Opposing Opinions, High Stakes & Strong Emotions)
✔✔IQ vs EQ - ✔✔IQ measures ability to learn and is fixed from a relatively early age.
EQ is a flexible skill that can be learned over time.
✔✔What is the "sandwich" technique. - ✔✔The advice to offer positive feedback in
combination with negative feedback. Regardless, positive feedback should only be
offered when it's genuine. Never offer insincere positive words solely as a means of
softening negative feedback.
✔✔BUSINESS WRITING FUNDAMENTALS ? (3) - ✔✔1. PREPARE-
2. PRODUCE
3. PROOF
✔✔What is Destructive Conflict - ✔✔creates negative outcomes—broken relationships,
decreased productivity, wasted time, etc
✔✔What is Interpersonal Communication - ✔✔is the process by which people exchange
information.
✔✔What is relationship management - ✔✔Involves the ability to manage stress and
conflict.goes hand in hand with interpersonal communication skills.Invest the time and
effort to create mutually satisfying relationships.
✔✔Ways to improve relationship management skills include: - ✔✔Engage in frequent
high-quality communication with others.
Acknowledge other people's feelings in difficult situations.
Provide positive and constructive feedback.
Accept positive and constructive feedback offered to you.
Show others you care about them through your actions and words.
✔✔What term is the umbrella category that covers all the various forms of computer-
altered reality? - ✔✔What term is the umbrella category that covers all the various forms
of computer-altered reality?
, ✔✔Which input device is a data collection machine that creates a digital imprint of a
physical characteristics to provide security without the need for passwords? -
✔✔biometrics
✔✔Which of the following is a small file generated by a web server that tracks visited
sites and other information in your browser history? - ✔✔cookie
✔✔Which of the following is a strategy for handling daily email communication by
quickly prioritizing it into order of urgency? - ✔✔triage
✔✔Which of the following is a tool in the Microsoft windows operating system that
enables you to quickly capture and annotate screenshots, photos and other images with
your pen, touch, or mouse then share them? - ✔✔snip and sketch
✔✔Which product suite is a collection of 20+ desktop and mobile apps and services for
photography, graphic design, video, web, UX and website design? - ✔✔adobe creative
cloud
✔✔Which videoconferencing software supports multiple channels for private
conversations, post-conference video recording editing, and offers seamless integration
with hundreds of third-party applications? - ✔✔microsoft teams
✔✔You maintain your company's community advocacy website and the site is not
getting much traffic. What can you use to attract more attention to their website? -
✔✔SEO
✔✔Who is Max Weber & What did he do? - ✔✔Introduce the idea of bureaucracy as
characterized by:*A well-defined hierarchy or chain of command with trained
managers.*Division of labor based on skills.*Promotion based on
competence.*Complete records and written rules, procedures, and regulations.
✔✔Who is Henri Fayolis? - ✔✔Considered the grandfather of modern management
theory because he proposed general management in principles applicable to all fields.
✔✔What is Management? - ✔✔The process of coordinating work activities so they're
completed efficiently and effectively with and through other people.
✔✔What is Efficiency - ✔✔Reflects a relationship between inputs and outputs that
minimizes resources and costs.
✔✔Effectiveness - ✔✔Relates to the attainment of established goals and results.
