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CPXP EXAM QUESTIONS WITH
CORRECT SOLUTIONS
Patient Experience definition (Beryl Institute) - correct-answer-The sum of all
interactions, shaped by an organization's culture, that influence patient
perceptions across the continuum of care.
CIQ - correct-answer-Cultural IQ test: Measures cultural engagement with 10
questions on a scale of 1-10
What 3 elements do patients use in choosing healthcare? - correct-answer-1- Cost
2- Quality
3- Service
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transformational leadership - correct-answer-inspiring and championing followers
to make the best decisions so that they might become leaders
Mission, Vision, Values - correct-answer-Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
Circle of Growth - correct-answer-Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
Possible lifetime value of a patient to a hospital - correct-answer-$200,000
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Cultural Competence - correct-answer-a set of congruent behaviors, attitudes,
and policies that come together in a system, agency, or among professionals that
enables effective work in cross-cultural situations.
*one of the main factors needed to close the disparities gap in healthcare
REGARDS of diversity - correct-answer-Race
Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
Core competencies of PFCC - correct-answer-Respect, dignity
Information sharing
Participation
Collaboration
CPXP EXAM QUESTIONS WITH
CORRECT SOLUTIONS
Patient Experience definition (Beryl Institute) - correct-answer-The sum of all
interactions, shaped by an organization's culture, that influence patient
perceptions across the continuum of care.
CIQ - correct-answer-Cultural IQ test: Measures cultural engagement with 10
questions on a scale of 1-10
What 3 elements do patients use in choosing healthcare? - correct-answer-1- Cost
2- Quality
3- Service
,2|Page
transformational leadership - correct-answer-inspiring and championing followers
to make the best decisions so that they might become leaders
Mission, Vision, Values - correct-answer-Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
Circle of Growth - correct-answer-Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
Possible lifetime value of a patient to a hospital - correct-answer-$200,000
, 3|Page
Cultural Competence - correct-answer-a set of congruent behaviors, attitudes,
and policies that come together in a system, agency, or among professionals that
enables effective work in cross-cultural situations.
*one of the main factors needed to close the disparities gap in healthcare
REGARDS of diversity - correct-answer-Race
Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
Core competencies of PFCC - correct-answer-Respect, dignity
Information sharing
Participation
Collaboration
