SGMA 217 Exam Questions and Correct
Answers
Question 1
a producer, converts raw material to finished products
Correct Answer
Manufacturer
Question 2
companies that sell finished goods to retailers manufacturers and institutions.
Correct Answer
wholesalers
Question 3
Process of creating long range broad goals for the organization and determining
what resources are needed.
Correct Answer
`What is strategic planning?
Question 4
Company's ability to target and effectively serve a single segment of the market
within a limited geographic area. Small companies with limited resources
Correct Answer
Niche competitive advantage
Page 1 of 88
,Question 5
motivation theory. worker satisfaction is influenced by employees' perceptions about
how fairly they are treated compared to their coworkers
Correct Answer
Equity Theory
Question 1
autocratic leaders
Correct Answer
directive leaders who prefer to make decisions and solve problems on their
own with little input from subordinates p. 255
Question 2
coercive power
Correct Answer
power that is derived from an individual's ability to threaten negative
outcomes p. 254
Question 3
conceptual skills
Correct Answer
a manager's ability to view the organization as a whole, understand how the
various parts are interdependent, and assess how the organization relates to
its external environment, p. 262
Question 4
consensual leaders
Correct Answer
leaders who encourage discussion about issues and then require that all
parties involved agree to the final decision p. 255
Page 2 of 88
,Question 5
consultative leaders
Correct Answer
leaders who confer with subordinates before making a decision, but who
refrain the final decision-making authority p.256
Question 6
contingency plans
Correct Answer
plans that identify alternative courses of action for very unusual or crisis
situations; typically stipulate the chain of command, standard operating
procedures, and communication channels the organization will use during an
emergency p. 253
Question 7
controlling
Correct Answer
the process of assessing the organization's progress toward accomplishing its
goals; includes monitoring the implementation of a plan and correcting
deviations from it p. 258
Question 8
corporate culture
Correct Answer
the set of attitudes, values, and standards of behaviour that distinguishes one
organization from another p.258
Question 9
decisional roles
Correct Answer
a manager's activities as an entrepreneur, resource allocator, conflict resolver,
or negotiator p.255
Page 3 of 88
, Question 10
democratic leaders
Correct Answer
leaders who solicit input from all members of the group and then allow the
members to make the final decision through a vote p.255
Question 11
effectiveness
Correct Answer
the ability to produce the desired results or goods (doing the right thing)
p.248
Question 12
efficiency
Correct Answer
using the least amount of resources to accomplish the organization's goals
(doing things right) p.248
Question 13
empowerment
Correct Answer
the process of giving employees increased autonomy and discretion to make
decisions, as well as control over the resources needed to implement those
decisions, p.256
Question 14
expert power
Correct Answer
power that is derived from an individual's extensive knowledge in one or
more areas p.254
Page 4 of 88
Answers
Question 1
a producer, converts raw material to finished products
Correct Answer
Manufacturer
Question 2
companies that sell finished goods to retailers manufacturers and institutions.
Correct Answer
wholesalers
Question 3
Process of creating long range broad goals for the organization and determining
what resources are needed.
Correct Answer
`What is strategic planning?
Question 4
Company's ability to target and effectively serve a single segment of the market
within a limited geographic area. Small companies with limited resources
Correct Answer
Niche competitive advantage
Page 1 of 88
,Question 5
motivation theory. worker satisfaction is influenced by employees' perceptions about
how fairly they are treated compared to their coworkers
Correct Answer
Equity Theory
Question 1
autocratic leaders
Correct Answer
directive leaders who prefer to make decisions and solve problems on their
own with little input from subordinates p. 255
Question 2
coercive power
Correct Answer
power that is derived from an individual's ability to threaten negative
outcomes p. 254
Question 3
conceptual skills
Correct Answer
a manager's ability to view the organization as a whole, understand how the
various parts are interdependent, and assess how the organization relates to
its external environment, p. 262
Question 4
consensual leaders
Correct Answer
leaders who encourage discussion about issues and then require that all
parties involved agree to the final decision p. 255
Page 2 of 88
,Question 5
consultative leaders
Correct Answer
leaders who confer with subordinates before making a decision, but who
refrain the final decision-making authority p.256
Question 6
contingency plans
Correct Answer
plans that identify alternative courses of action for very unusual or crisis
situations; typically stipulate the chain of command, standard operating
procedures, and communication channels the organization will use during an
emergency p. 253
Question 7
controlling
Correct Answer
the process of assessing the organization's progress toward accomplishing its
goals; includes monitoring the implementation of a plan and correcting
deviations from it p. 258
Question 8
corporate culture
Correct Answer
the set of attitudes, values, and standards of behaviour that distinguishes one
organization from another p.258
Question 9
decisional roles
Correct Answer
a manager's activities as an entrepreneur, resource allocator, conflict resolver,
or negotiator p.255
Page 3 of 88
, Question 10
democratic leaders
Correct Answer
leaders who solicit input from all members of the group and then allow the
members to make the final decision through a vote p.255
Question 11
effectiveness
Correct Answer
the ability to produce the desired results or goods (doing the right thing)
p.248
Question 12
efficiency
Correct Answer
using the least amount of resources to accomplish the organization's goals
(doing things right) p.248
Question 13
empowerment
Correct Answer
the process of giving employees increased autonomy and discretion to make
decisions, as well as control over the resources needed to implement those
decisions, p.256
Question 14
expert power
Correct Answer
power that is derived from an individual's extensive knowledge in one or
more areas p.254
Page 4 of 88
