ASAP PACE CERTIFICATION EXAM SCRIPT
QUESTIONS WITH ANSWERS GRADED A+
✔✔Prescriptive Feedback - ✔✔Offer a solution for the problem - what they can do
different next time
✔✔Descriptive Feedback - ✔✔State what didn't work and why - no judgement, stick to
the facts
✔✔Receiving Positive Feedback - ✔✔Accept it, show gratitude, make note
✔✔Receiving Negative Feedback - ✔✔Listen, clarify, manage emotions
✔✔Constructive Conflict - ✔✔Can lead to better decisions, more creative problem
solving and stronger relationships
✔✔Destructive Conflict - ✔✔Creates negative outcomes - broken relationships,
decreased productivity and harms reputations
✔✔Handling Gossip - ✔✔Silence is implicit agreement and acceptance - don't stay
silent, counter with facts, change the subject, distance yourself
✔✔5 Levels of Leadership (John Maxwell) - ✔✔1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
✔✔Position Leadership - 1 (Rights) - ✔✔People follow because they have to
✔✔Permission Leadership - 2 (Relationships) - ✔✔People follow because they want to
✔✔Production Leadership - 3 (Results) - ✔✔People follow because of what you've done
for the organization
✔✔People Development Leadership - 4 (Reproduction) - ✔✔People follow because of
what you've done for them
✔✔Pinnacle Leadership - 5 (Respect) - ✔✔People follow because of who you are and
what you represent
✔✔Negotiation - ✔✔Discussion aimed at reaching an agreement
✔✔Collaboration - ✔✔Ability to work jointly with others to achieve a goal
,✔✔Personality - ✔✔Combination of characteristics or qualities that form an individual's
distinctive character
✔✔Persuasion - ✔✔Convincing someone to do something, typically through reasoning
or argument
✔✔Influence - ✔✔Capacity to affect the people and things around you
✔✔Setting Limits - ✔✔Acknowledge the request > State what you can do > Negotiate
as needed
✔✔Managing Up - ✔✔Ability to influence someone who has authority over you
✔✔Self-Fulfilling Prophecy (Developing Confidence) - ✔✔Show confidence > positive
affirmation > feel confident > positive affirmation
✔✔Elements of Confidence - ✔✔Capability
Self-presentation
Mindset
✔✔Business Writing Process - ✔✔Prepare > Produce > Proof
✔✔Business Writing Process: Prepare Element - ✔✔The purpose
The reader
The information
Outlining
✔✔Business Writing Process: Produce Element - ✔✔Create first draft
Remove distractions
Utilize templates
Stop self-criticism
Take breaks
✔✔Business Writing Process: Proof Element - ✔✔Read aloud
Print
Don't rely on computer
Get an outside perspective
✔✔Business Writing Process: Common Errors / Mistakes - ✔✔Spelling
Grammar
Vocabulary
Style
Format
, ✔✔Email Etiquette Elements - ✔✔Choose recipients carefully
Create effective subject
Use proper etiquette (greetings and closings)
Simplify and shorten
Use formatting features (with caution)
✔✔Instant Message - ✔✔Ideal for quick, one-off interactions that are of an immediate
nature - always an interruption
✔✔Social Media - ✔✔Assume anything you post is public and will remain online forever
✔✔Self-Promotion - ✔✔Art of communicating your value to others
✔✔Your Brand - ✔✔What people say about you when you're not in the room
✔✔Networking - ✔✔Act or process of expanding your professional connections
✔✔Effective - ✔✔Successful in producing desired or intended goals and results
✔✔Efficient - ✔✔Achieving maximum productivity with minimum wasted effort or
expense (relationship between inputs and outputs)
✔✔Project - ✔✔Fixed time frame
Temporary
Specific pre-defined purpose
Distinct results
High impact/risk
Multi-step
Interconnected tasks
Require involvement of others
✔✔Task - ✔✔Ongoing time frame
More routine and operational
Limited impact/risk
Single step
Completed by one person
✔✔Project Owner - ✔✔Person who initiates or sponsors the project and defines high-
level requirements
✔✔Stakeholder - ✔✔People impacted by the outcome of the project
✔✔Deliverables - ✔✔Specific, tangible outcomes produced as a result of the project
QUESTIONS WITH ANSWERS GRADED A+
✔✔Prescriptive Feedback - ✔✔Offer a solution for the problem - what they can do
different next time
✔✔Descriptive Feedback - ✔✔State what didn't work and why - no judgement, stick to
the facts
✔✔Receiving Positive Feedback - ✔✔Accept it, show gratitude, make note
✔✔Receiving Negative Feedback - ✔✔Listen, clarify, manage emotions
✔✔Constructive Conflict - ✔✔Can lead to better decisions, more creative problem
solving and stronger relationships
✔✔Destructive Conflict - ✔✔Creates negative outcomes - broken relationships,
decreased productivity and harms reputations
✔✔Handling Gossip - ✔✔Silence is implicit agreement and acceptance - don't stay
silent, counter with facts, change the subject, distance yourself
✔✔5 Levels of Leadership (John Maxwell) - ✔✔1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
✔✔Position Leadership - 1 (Rights) - ✔✔People follow because they have to
✔✔Permission Leadership - 2 (Relationships) - ✔✔People follow because they want to
✔✔Production Leadership - 3 (Results) - ✔✔People follow because of what you've done
for the organization
✔✔People Development Leadership - 4 (Reproduction) - ✔✔People follow because of
what you've done for them
✔✔Pinnacle Leadership - 5 (Respect) - ✔✔People follow because of who you are and
what you represent
✔✔Negotiation - ✔✔Discussion aimed at reaching an agreement
✔✔Collaboration - ✔✔Ability to work jointly with others to achieve a goal
,✔✔Personality - ✔✔Combination of characteristics or qualities that form an individual's
distinctive character
✔✔Persuasion - ✔✔Convincing someone to do something, typically through reasoning
or argument
✔✔Influence - ✔✔Capacity to affect the people and things around you
✔✔Setting Limits - ✔✔Acknowledge the request > State what you can do > Negotiate
as needed
✔✔Managing Up - ✔✔Ability to influence someone who has authority over you
✔✔Self-Fulfilling Prophecy (Developing Confidence) - ✔✔Show confidence > positive
affirmation > feel confident > positive affirmation
✔✔Elements of Confidence - ✔✔Capability
Self-presentation
Mindset
✔✔Business Writing Process - ✔✔Prepare > Produce > Proof
✔✔Business Writing Process: Prepare Element - ✔✔The purpose
The reader
The information
Outlining
✔✔Business Writing Process: Produce Element - ✔✔Create first draft
Remove distractions
Utilize templates
Stop self-criticism
Take breaks
✔✔Business Writing Process: Proof Element - ✔✔Read aloud
Don't rely on computer
Get an outside perspective
✔✔Business Writing Process: Common Errors / Mistakes - ✔✔Spelling
Grammar
Vocabulary
Style
Format
, ✔✔Email Etiquette Elements - ✔✔Choose recipients carefully
Create effective subject
Use proper etiquette (greetings and closings)
Simplify and shorten
Use formatting features (with caution)
✔✔Instant Message - ✔✔Ideal for quick, one-off interactions that are of an immediate
nature - always an interruption
✔✔Social Media - ✔✔Assume anything you post is public and will remain online forever
✔✔Self-Promotion - ✔✔Art of communicating your value to others
✔✔Your Brand - ✔✔What people say about you when you're not in the room
✔✔Networking - ✔✔Act or process of expanding your professional connections
✔✔Effective - ✔✔Successful in producing desired or intended goals and results
✔✔Efficient - ✔✔Achieving maximum productivity with minimum wasted effort or
expense (relationship between inputs and outputs)
✔✔Project - ✔✔Fixed time frame
Temporary
Specific pre-defined purpose
Distinct results
High impact/risk
Multi-step
Interconnected tasks
Require involvement of others
✔✔Task - ✔✔Ongoing time frame
More routine and operational
Limited impact/risk
Single step
Completed by one person
✔✔Project Owner - ✔✔Person who initiates or sponsors the project and defines high-
level requirements
✔✔Stakeholder - ✔✔People impacted by the outcome of the project
✔✔Deliverables - ✔✔Specific, tangible outcomes produced as a result of the project
