D545 (WGU) Exam Practice Questions with
Verified Correct Answers
External Environment
Outside influences like competitors and legal, political, sociocultural, economic, and
technological factors such as state and federal laws and issues affecting population health,
wellness, and safety, and the presence or absence of public or private insurance coverage
Internal Environment
Factors within the organization (employees, patients, protocols)
Technology
The application of scientific knowledge and tools to improve healthcare delivery and patient
outcomes
What is Systems Theory?
A theoretical framework that views organizations as interconnected systems.
How does Systems Theory perceive organizations?
As interconnected systems, with each part affecting and being affected by the others.
Open Systems Model (OSM)
Views patient care as a system involving various interactions (inputs, throughputs, and outputs)
among patients, healthcare providers, and the environment
Value based Care
Healthcare delivery model where providers, including hospitals and physicians, are paid based
on patient health outcomes
Patient Centered Care
Healthcare approach that emphasizes the active involvement of patients and their families in
the management of their own health
Strategic Management
Verified Correct Answers
External Environment
Outside influences like competitors and legal, political, sociocultural, economic, and
technological factors such as state and federal laws and issues affecting population health,
wellness, and safety, and the presence or absence of public or private insurance coverage
Internal Environment
Factors within the organization (employees, patients, protocols)
Technology
The application of scientific knowledge and tools to improve healthcare delivery and patient
outcomes
What is Systems Theory?
A theoretical framework that views organizations as interconnected systems.
How does Systems Theory perceive organizations?
As interconnected systems, with each part affecting and being affected by the others.
Open Systems Model (OSM)
Views patient care as a system involving various interactions (inputs, throughputs, and outputs)
among patients, healthcare providers, and the environment
Value based Care
Healthcare delivery model where providers, including hospitals and physicians, are paid based
on patient health outcomes
Patient Centered Care
Healthcare approach that emphasizes the active involvement of patients and their families in
the management of their own health
Strategic Management
