PJM6135_FinalExam
e Due May 18 at 2:59am
» Points 140
e Questions 35
o Time Limit 60 Minutes
Instructions
Final Exam Parameters
o Logistics: Online
o Number of Questions: 35
o Duration: 60 minutes
» Possible points: 140 points
e Questions Type: Fill in the blank, multiple choice, multiple answer, and matching
» Question Delivery: One question at a time
o Multiple Attempts: Not allowed. This Test can only be taken once
» Force Completion: Once started, this Test must be completed in one sitting. Do not leave the Test before clicking Save and Submit.
» Due date: Saturday of the last week of the course
Special Instructions
This is an open-book exam that may be administered online or in person. For the online version, the instructor may choose to use
Respondus LockDown Browser. Students are allowed to use their course materials, including electronic books (eBooks) and lecture notes.
Students are allowed to use a calculator and/or a spreadsheet.
Attempt History
Attempt Time Score
LATEST Attempt 1 60 minutes 128 out of 140 *
,* Some questions not yet graded
Score for this quiz: 128 out of 140 *
* Some questions not yet graded
Submitted May 18 at 2:58am
This attempt took 60 minutes.
Question 1
4 /4 pts
Which of the following is not true about adopting ISO standards?
Adoption of ISO 9000 standards may allow the company to sell products in foreign markets.
Correct!
ISO 9000 allows companies to understand who internal customers and users are without sharing private information.
ISO registration makes customers more comfortable with the supplier’s products and services.
ISO registration may help companies discover internal process and quality improvements.
Question 2
4/
4 pts
During statistical process control, if a process is it will only exhibit random or common cause variation instead of nonrandom special cause variation.
Enable
Concurrent
Capable
Correct!
Stable
Correct! During statistical process control, if a process is stable it will only exhibit random or common cause variation instead of nonrandom special cause variation.
, Question 3
4 /4 pts
Chenco Ltd has decided to adopt total quality management (TQM) and continuous improvement (Cl). The personnel believe that, if the
company became nationally known as adhering to TQM and CI, one result could be an increase in the company’s profits and market
share. The primary reason that Chenco adopted TQM was to achieve
Reduced delivery time.
Correct!
Greater customer satisfaction.
Greater employee participation.
Reduced delivery charges.
TQM is an integrated system that anticipates, meets, and exceeds customers’ needs, wants, and expectations.
Question 4
4 /4 pts
The four categories of costs associated with product quality costs are
External failure, internal failure, prevention, and carrying.
External failure, internal failure, training, and appraisal
Correct!
External failure, internal failure, prevention, and appraisal
Warranty, product liability, training, and appraisal
Correct! Juran identified four categories of quality costs: prevention, appraisal, internal failure, and external failure (lost opportunity). Costs
of prevention include attempts to avoid defective output, including employee training, review of equipment design, preventive
maintenance, and evaluation of suppliers. Appraisal costs include quality control programs, inspection, and testing. Internal failure costs
are incurred when detection of defective products occurs before shipment, including scrap, rework, tooling changes, and downtime.
e Due May 18 at 2:59am
» Points 140
e Questions 35
o Time Limit 60 Minutes
Instructions
Final Exam Parameters
o Logistics: Online
o Number of Questions: 35
o Duration: 60 minutes
» Possible points: 140 points
e Questions Type: Fill in the blank, multiple choice, multiple answer, and matching
» Question Delivery: One question at a time
o Multiple Attempts: Not allowed. This Test can only be taken once
» Force Completion: Once started, this Test must be completed in one sitting. Do not leave the Test before clicking Save and Submit.
» Due date: Saturday of the last week of the course
Special Instructions
This is an open-book exam that may be administered online or in person. For the online version, the instructor may choose to use
Respondus LockDown Browser. Students are allowed to use their course materials, including electronic books (eBooks) and lecture notes.
Students are allowed to use a calculator and/or a spreadsheet.
Attempt History
Attempt Time Score
LATEST Attempt 1 60 minutes 128 out of 140 *
,* Some questions not yet graded
Score for this quiz: 128 out of 140 *
* Some questions not yet graded
Submitted May 18 at 2:58am
This attempt took 60 minutes.
Question 1
4 /4 pts
Which of the following is not true about adopting ISO standards?
Adoption of ISO 9000 standards may allow the company to sell products in foreign markets.
Correct!
ISO 9000 allows companies to understand who internal customers and users are without sharing private information.
ISO registration makes customers more comfortable with the supplier’s products and services.
ISO registration may help companies discover internal process and quality improvements.
Question 2
4/
4 pts
During statistical process control, if a process is it will only exhibit random or common cause variation instead of nonrandom special cause variation.
Enable
Concurrent
Capable
Correct!
Stable
Correct! During statistical process control, if a process is stable it will only exhibit random or common cause variation instead of nonrandom special cause variation.
, Question 3
4 /4 pts
Chenco Ltd has decided to adopt total quality management (TQM) and continuous improvement (Cl). The personnel believe that, if the
company became nationally known as adhering to TQM and CI, one result could be an increase in the company’s profits and market
share. The primary reason that Chenco adopted TQM was to achieve
Reduced delivery time.
Correct!
Greater customer satisfaction.
Greater employee participation.
Reduced delivery charges.
TQM is an integrated system that anticipates, meets, and exceeds customers’ needs, wants, and expectations.
Question 4
4 /4 pts
The four categories of costs associated with product quality costs are
External failure, internal failure, prevention, and carrying.
External failure, internal failure, training, and appraisal
Correct!
External failure, internal failure, prevention, and appraisal
Warranty, product liability, training, and appraisal
Correct! Juran identified four categories of quality costs: prevention, appraisal, internal failure, and external failure (lost opportunity). Costs
of prevention include attempts to avoid defective output, including employee training, review of equipment design, preventive
maintenance, and evaluation of suppliers. Appraisal costs include quality control programs, inspection, and testing. Internal failure costs
are incurred when detection of defective products occurs before shipment, including scrap, rework, tooling changes, and downtime.
