WGU C215 OPERATIONS MANAGEMENT FINAL
CERTIFICATION SCRIPT TESTED
◉ order qualifiers. Answer: competitive priorities that must be met
for a company to qualify as a competitor in the marketplace
◉ order winners. Answer: competitive priorities that win orders in
the marketplace
◉ output-based (incentive) systems. Answer: pay based on the
number of units completed
◉ overtime. Answer: work beyond normal established operation
hours that usually requires a premium be paid to the workers
◉ Pareto analysis. Answer: a technique used to identify quality
problems based on their degree of importance
◉ partial productivity. Answer: productivity computed as a ratio of
output to only one input (e.g., labor, materials, machines)
,◉ percentage of dollar volume shipped on schedule. Answer: a
customer service measure appropriate when customer orders vary
in value
◉ percentage of line items shipped on schedule. Answer: a customer
service measure appropriate when customer orders vary in number
of line items ordered
◉ percentage of orders shipped on schedule. Answer: a customer
service measure appropriate for use when orders have similar value
◉ performance rating factor. Answer: a subjective estimate of a
worker's pace relative to a normal work pace
◉ periodic counting. Answer: a physical inventory is taken
periodically, usually annually
◉ pessimistic time estimate. Answer: the longest time period in
which the activity will be completed
◉ plan-do-study-act (PDSA) cycle. Answer: a diagram that describes
the activities that need to be performed to incorporate continuous
improvement into the operation
,◉ point of departure. Answer: the percentage of normal capacity the
company is currently using
◉ policy constraint. Answer: the condition that results when a
specific policy dictates the rate of production
◉ precedence relationships. Answer: establishes the sequencing of
activities to ensure that all necessary activities are completed before
a subsequent activity is begun
◉ predetermined time data. Answer: published database of
elemental time data used for establishing standard times
◉ prevention costs. Answer: costs incurred in the process of
preventing poor quality from occurring
◉ probabilistic time estimate. Answer: process that uses optimistic,
most likely, and pessimistic time estimates
◉ problem-solving teams. Answer: small groups of employees and
supervisors trained in problem-solving techniques who meet to
identify, analyze, and propose solutions to workplace problems
, ◉ process capability. Answer: the ability of a production process to
meet or exceed preset specifications
◉ process capability index. Answer: an index used to measure
process capability
◉ process flow analysis. Answer: a technique used for evaluating a
process in terms of the sequence of steps from inputs to outputs
with the goal of improving its design
◉ process flowchart. Answer: a chart showing the sequence of steps
in producing the product or service
◉ process layouts. Answer: layouts that group resources based on
similar processes or functions
◉ process performance metrics. Answer: measurements of different
process characteristics that tell how a process is performing
◉ process velocity. Answer: ratio of throughput time to value-added
time
◉ product layouts. Answer: layouts that arrange resources in
sequence to allow for an efficient buildup of the product
CERTIFICATION SCRIPT TESTED
◉ order qualifiers. Answer: competitive priorities that must be met
for a company to qualify as a competitor in the marketplace
◉ order winners. Answer: competitive priorities that win orders in
the marketplace
◉ output-based (incentive) systems. Answer: pay based on the
number of units completed
◉ overtime. Answer: work beyond normal established operation
hours that usually requires a premium be paid to the workers
◉ Pareto analysis. Answer: a technique used to identify quality
problems based on their degree of importance
◉ partial productivity. Answer: productivity computed as a ratio of
output to only one input (e.g., labor, materials, machines)
,◉ percentage of dollar volume shipped on schedule. Answer: a
customer service measure appropriate when customer orders vary
in value
◉ percentage of line items shipped on schedule. Answer: a customer
service measure appropriate when customer orders vary in number
of line items ordered
◉ percentage of orders shipped on schedule. Answer: a customer
service measure appropriate for use when orders have similar value
◉ performance rating factor. Answer: a subjective estimate of a
worker's pace relative to a normal work pace
◉ periodic counting. Answer: a physical inventory is taken
periodically, usually annually
◉ pessimistic time estimate. Answer: the longest time period in
which the activity will be completed
◉ plan-do-study-act (PDSA) cycle. Answer: a diagram that describes
the activities that need to be performed to incorporate continuous
improvement into the operation
,◉ point of departure. Answer: the percentage of normal capacity the
company is currently using
◉ policy constraint. Answer: the condition that results when a
specific policy dictates the rate of production
◉ precedence relationships. Answer: establishes the sequencing of
activities to ensure that all necessary activities are completed before
a subsequent activity is begun
◉ predetermined time data. Answer: published database of
elemental time data used for establishing standard times
◉ prevention costs. Answer: costs incurred in the process of
preventing poor quality from occurring
◉ probabilistic time estimate. Answer: process that uses optimistic,
most likely, and pessimistic time estimates
◉ problem-solving teams. Answer: small groups of employees and
supervisors trained in problem-solving techniques who meet to
identify, analyze, and propose solutions to workplace problems
, ◉ process capability. Answer: the ability of a production process to
meet or exceed preset specifications
◉ process capability index. Answer: an index used to measure
process capability
◉ process flow analysis. Answer: a technique used for evaluating a
process in terms of the sequence of steps from inputs to outputs
with the goal of improving its design
◉ process flowchart. Answer: a chart showing the sequence of steps
in producing the product or service
◉ process layouts. Answer: layouts that group resources based on
similar processes or functions
◉ process performance metrics. Answer: measurements of different
process characteristics that tell how a process is performing
◉ process velocity. Answer: ratio of throughput time to value-added
time
◉ product layouts. Answer: layouts that arrange resources in
sequence to allow for an efficient buildup of the product
