PGA LEVEL 3 HUMAN RESOURCES
MANAGEMENT AND SUPERVISING AND
DELEGATING EXAM QUESTIONS AND
CORRECT ANSWERS
●● Why is customer demographics an external factor?
Answer: Because external factors are the things that affect the business
from the outside, and customer demographics impact the business and
are not within the business
●● What type of information is typically provided by qualitative data?
Answer: Qualitative data informs the planning team "how" and "why"
things are happening. Qualitative data often informs the planning team
about the quality of the business offerings, such as condition of the
course, enjoyment, or satisfaction of customers
●● What examples would be considered internal data sources for
planning purposes?
Answer: These include staffing, course maintenance, types of amenities,
and business marketing and promotions- basically anything that can be
generated on site.
●● What type of data is cost of goods sold?
Answer: Quantitative Data
,●● What information would be most useful to the planning team
interested in measuring the facility's past or current successes?
Answer: Quantitative Data
●● The effectiveness of a golf professional's business plan for managing
day-to-day operations in a golf shop depends on what?
Answer: Operational Strategies
●● How would opportunities and threats be categorized in a SWOT
analysis?
Answer: External Factors
●● How might the results of a SWOT analysis affect core business
functions?
Answer: A properly organized and prioritized SWOT analysis gives a
summary of the current state of the facility's business, but it also helps
determine the direction the business should take. The SWOT provides
valuable input when developing new goals, objectives, and strategies for
improvement later in the business planning process.
●● When conducting a SWOT analysis for Human Resources, what are
examples of relevant data sources?
Answer: Job descriptions, hiring and training, scheduling, evaluating and
continuing education
,●● How might revenues be affected at a nearby daily fee course if the
local tire plant has major layoffs?
Answer: There may be a decrease in rounds and revenue earned
●● When defining a business, what are examples of weaknesses that
may be disclosed by performing a SWOT analysis?
Answer: If a merchandise line is not selling well, is it important enough
to devote money and energy to improve sales, or should the merchandise
line be dropped in favor of one that will sell better?
●● What is being evaluated when reviewing information data from
trends in local consumer spending?
Answer: Whether a threat is internal or external
●● What should govern the decision to pursue an opportunity?
Answer: The results of the SWOT analysis
●● What criteria must be used to improve the following objective:
"Improve range profits and customer satisfaction" ?
Answer: SMART goals
●● The new manager of a ten-year-old private course, currently doing an
average of 5,000 tournament rounds per year, proposes to increase
, tournament rounds by 50% by the end of next year. What criteria is
missing from this proposed goal?
Answer: The objective is not realistic
●● Provide examples of horizontal analyses.
Answer: Linear Trend Analysis and Base Year Analysis
●● What figure is represented in the divisor in the linear trend formula?
Answer: Previous Year
●● What type of analysis would be best for a facility that has just
completed a project that added nine new holes to the original 9-hole
course?
Answer: Base Year Analysis
●● Golf shop sales of $100,000 yield a gross margin of $30,000. What is
the percentage of the cost of goods sold?
Answer: Cost of Goods Sold represents the value (at cost) of all
merchandise that is sold to customers, stolen, lost, damaged, or
destroyed during a particular period. The major component is the
amount paid to vendors to acquire the goods, but may also include the
costs for shipping, ticketing, and handling.
MANAGEMENT AND SUPERVISING AND
DELEGATING EXAM QUESTIONS AND
CORRECT ANSWERS
●● Why is customer demographics an external factor?
Answer: Because external factors are the things that affect the business
from the outside, and customer demographics impact the business and
are not within the business
●● What type of information is typically provided by qualitative data?
Answer: Qualitative data informs the planning team "how" and "why"
things are happening. Qualitative data often informs the planning team
about the quality of the business offerings, such as condition of the
course, enjoyment, or satisfaction of customers
●● What examples would be considered internal data sources for
planning purposes?
Answer: These include staffing, course maintenance, types of amenities,
and business marketing and promotions- basically anything that can be
generated on site.
●● What type of data is cost of goods sold?
Answer: Quantitative Data
,●● What information would be most useful to the planning team
interested in measuring the facility's past or current successes?
Answer: Quantitative Data
●● The effectiveness of a golf professional's business plan for managing
day-to-day operations in a golf shop depends on what?
Answer: Operational Strategies
●● How would opportunities and threats be categorized in a SWOT
analysis?
Answer: External Factors
●● How might the results of a SWOT analysis affect core business
functions?
Answer: A properly organized and prioritized SWOT analysis gives a
summary of the current state of the facility's business, but it also helps
determine the direction the business should take. The SWOT provides
valuable input when developing new goals, objectives, and strategies for
improvement later in the business planning process.
●● When conducting a SWOT analysis for Human Resources, what are
examples of relevant data sources?
Answer: Job descriptions, hiring and training, scheduling, evaluating and
continuing education
,●● How might revenues be affected at a nearby daily fee course if the
local tire plant has major layoffs?
Answer: There may be a decrease in rounds and revenue earned
●● When defining a business, what are examples of weaknesses that
may be disclosed by performing a SWOT analysis?
Answer: If a merchandise line is not selling well, is it important enough
to devote money and energy to improve sales, or should the merchandise
line be dropped in favor of one that will sell better?
●● What is being evaluated when reviewing information data from
trends in local consumer spending?
Answer: Whether a threat is internal or external
●● What should govern the decision to pursue an opportunity?
Answer: The results of the SWOT analysis
●● What criteria must be used to improve the following objective:
"Improve range profits and customer satisfaction" ?
Answer: SMART goals
●● The new manager of a ten-year-old private course, currently doing an
average of 5,000 tournament rounds per year, proposes to increase
, tournament rounds by 50% by the end of next year. What criteria is
missing from this proposed goal?
Answer: The objective is not realistic
●● Provide examples of horizontal analyses.
Answer: Linear Trend Analysis and Base Year Analysis
●● What figure is represented in the divisor in the linear trend formula?
Answer: Previous Year
●● What type of analysis would be best for a facility that has just
completed a project that added nine new holes to the original 9-hole
course?
Answer: Base Year Analysis
●● Golf shop sales of $100,000 yield a gross margin of $30,000. What is
the percentage of the cost of goods sold?
Answer: Cost of Goods Sold represents the value (at cost) of all
merchandise that is sold to customers, stolen, lost, damaged, or
destroyed during a particular period. The major component is the
amount paid to vendors to acquire the goods, but may also include the
costs for shipping, ticketing, and handling.
