BPI EXAM 2 QUESTIONS & SOLUTIONS
Brain strom - ANSWERVerb
-Produce an idea or way of solving a problem by holding a spontaneous group
discussion
-Teams often use brainstorming as a consensus-building tool, and in situations where
they need to generate a large number of ideas
Flow Chart - ANSWERRoad map on how do something
-An organized combination of shapes, lines, and text that graphically illustrates a
process or structure
-A pictorial representation showing all of the steps of a process
SPC - ANSWERStatistical Process Control
Collection of tools that when used together can result in process stability and variance
reduction
How do you tell if a process is in or out of control? - ANSWERUse a control chart
What is cause and effect? - ANSWERAn analysis tool that provides a systematic way of
looking at effects and their respective causes
Bechmarking - ANSWERThe study of a competitor's product or business practices in
order to improve performance of one's own company
The process of improving performance by continuously identifying, understanding, and
adapting outstanding practices and processes found inside and outside the organization
Benchmarking - ANSWERStarted with xerox in 1979
Affinity Diagram - ANSWER-Add structure to a large or complicated problem
-Includes brainstorming
-Adds categorization to simplify the ideas into groups
-Helps to organize problems into areas
-Can increase participants support by gaining agreement
A control chart will help us see if a process is in control or out of control
True/False - ANSWERTrue
For profit - ANSWERWhy benchmark?
Benchmarking seeks to improve any given business process by exploiting best
practices rather than merely measuring the best performance
True/False - ANSWERTrue
,Who was cause and effect developed by? - ANSWERDr. Kaoru Ishikawa
SPC is a collection of tools that when used SEPARATED can result in process stability
and variance reduction
True/False - ANSWERFalse
Flow charting is the road map on how do do something
True/False - ANSWERTrue
Affinity Diagram is a continuation of brainstorming
True/False - ANSWERTrue
Brainstorming gets groups involved
True/False - ANSWERTrue
When to use brainstorming? - ANSWER-when a broad range of options is desired
-When creative, original ideas are desired
-When participation of the entire group is desired
Affinity Diagram does NOT add structure to large or complicated problem
True/False - ANSWERFalse
Flow charting is NOT an organized combination of shapes, lines and text that
graphically illustrates a process or structure
True/Fales - ANSWERFalse
Seven Major Tools - ANSWER-Histogram*
-Pareto Chart*
-Cause and Effect Diagram*
-Defect Concentration Diagram
-Control Chart*
-Scatter Diagram
-Check Sheet*
Where to use control chart? - ANSWERProcess has tendency to go out of control
Process is particularly harmful and costly if it goes out of control
Beginning of process
Before costly or irreversible point
Before or after assembly or painting operations that might cover defects
Before the outgoing final product or service is delivered
, Cause and effect was developed in Japan in 1943
True/False - ANSWERTrue
Best practices are the causes of WORST performance
True/False - ANSWERFalse
Quantitative benchmarking - ANSWERdemonstrates best results
Examples of when you use a control chart are? - ANSWERBeginning of a process
Before costly or irreversible point
Before or after assembly or painting operations that might cover defects
Before the outgoing final product or service is delivered
Qualitative benchmarking - ANSWERdemonstrates best practice
Studying best practices provides the greatest opportunity for gaining a strategic,
operational, and financial advantage
True/False - ANSWERTrue
Why implement cause and effect? - ANSWERHelps determine the root causes of a
problem using a structured approach
Encourages group participation and utilizes group knowledge of the process
Uses an orderly, easy to read format to diagram cause and effect relationships
Indicates possible causes of variation in process
A process that is operating with only CHANCE CAUSES OF VARIATION present is said
to be in statistical control
True/False - ANSWERTrue
Flow charting is NOT a pictorial representation showing all of the steps of a process
True/False - ANSWERFalse
Affinity Diagram adds categorization to simplify the ideas into groups and helps to
organize problem into areas
True/False - ANSWERTrue
When a broad range of options is desired you want to use brainstorming
True/False - ANSWERTrue
Brain strom - ANSWERVerb
-Produce an idea or way of solving a problem by holding a spontaneous group
discussion
-Teams often use brainstorming as a consensus-building tool, and in situations where
they need to generate a large number of ideas
Flow Chart - ANSWERRoad map on how do something
-An organized combination of shapes, lines, and text that graphically illustrates a
process or structure
-A pictorial representation showing all of the steps of a process
SPC - ANSWERStatistical Process Control
Collection of tools that when used together can result in process stability and variance
reduction
How do you tell if a process is in or out of control? - ANSWERUse a control chart
What is cause and effect? - ANSWERAn analysis tool that provides a systematic way of
looking at effects and their respective causes
Bechmarking - ANSWERThe study of a competitor's product or business practices in
order to improve performance of one's own company
The process of improving performance by continuously identifying, understanding, and
adapting outstanding practices and processes found inside and outside the organization
Benchmarking - ANSWERStarted with xerox in 1979
Affinity Diagram - ANSWER-Add structure to a large or complicated problem
-Includes brainstorming
-Adds categorization to simplify the ideas into groups
-Helps to organize problems into areas
-Can increase participants support by gaining agreement
A control chart will help us see if a process is in control or out of control
True/False - ANSWERTrue
For profit - ANSWERWhy benchmark?
Benchmarking seeks to improve any given business process by exploiting best
practices rather than merely measuring the best performance
True/False - ANSWERTrue
,Who was cause and effect developed by? - ANSWERDr. Kaoru Ishikawa
SPC is a collection of tools that when used SEPARATED can result in process stability
and variance reduction
True/False - ANSWERFalse
Flow charting is the road map on how do do something
True/False - ANSWERTrue
Affinity Diagram is a continuation of brainstorming
True/False - ANSWERTrue
Brainstorming gets groups involved
True/False - ANSWERTrue
When to use brainstorming? - ANSWER-when a broad range of options is desired
-When creative, original ideas are desired
-When participation of the entire group is desired
Affinity Diagram does NOT add structure to large or complicated problem
True/False - ANSWERFalse
Flow charting is NOT an organized combination of shapes, lines and text that
graphically illustrates a process or structure
True/Fales - ANSWERFalse
Seven Major Tools - ANSWER-Histogram*
-Pareto Chart*
-Cause and Effect Diagram*
-Defect Concentration Diagram
-Control Chart*
-Scatter Diagram
-Check Sheet*
Where to use control chart? - ANSWERProcess has tendency to go out of control
Process is particularly harmful and costly if it goes out of control
Beginning of process
Before costly or irreversible point
Before or after assembly or painting operations that might cover defects
Before the outgoing final product or service is delivered
, Cause and effect was developed in Japan in 1943
True/False - ANSWERTrue
Best practices are the causes of WORST performance
True/False - ANSWERFalse
Quantitative benchmarking - ANSWERdemonstrates best results
Examples of when you use a control chart are? - ANSWERBeginning of a process
Before costly or irreversible point
Before or after assembly or painting operations that might cover defects
Before the outgoing final product or service is delivered
Qualitative benchmarking - ANSWERdemonstrates best practice
Studying best practices provides the greatest opportunity for gaining a strategic,
operational, and financial advantage
True/False - ANSWERTrue
Why implement cause and effect? - ANSWERHelps determine the root causes of a
problem using a structured approach
Encourages group participation and utilizes group knowledge of the process
Uses an orderly, easy to read format to diagram cause and effect relationships
Indicates possible causes of variation in process
A process that is operating with only CHANCE CAUSES OF VARIATION present is said
to be in statistical control
True/False - ANSWERTrue
Flow charting is NOT a pictorial representation showing all of the steps of a process
True/False - ANSWERFalse
Affinity Diagram adds categorization to simplify the ideas into groups and helps to
organize problem into areas
True/False - ANSWERTrue
When a broad range of options is desired you want to use brainstorming
True/False - ANSWERTrue
