Neville: Mosby's Pharmacy Technician Lab Manual - Revised Reprint
Test Bank
MULTIPLE CHOICE
1. An auxiliary label is attached to the medication vial to:
a. provide specific instructions or information
b. provide specific warning information
c. provide patient identification
d. both a and b
ANS: D
Refer to the pre-lab exercise for lab 1. In essence, a warning label is an auxiliary label because a
warning label provides specific instructions and/or additional instructions.
DIF: Comprehension
2. The most common mode of transmission of pathogens is by the hands.
a. true
b. false
ANS: A
Refer to PowerPoint presentation in lab 2. The statement, “The most common mode of
transmission of pathogens is via hands,” was made on slide 3 of the PowerPoint presentation.
DIF: Knowledge
3. Proper hand washing will sterilize your skin.
a. true
b. false
ANS: B
Review question from lab 2. Skin cannot be sterilized.
DIF: Knowledge
4. The most important means of preventing the spread of infection is:
a. to stay at home until fully recovered from an infectious illness
b. to take the prescribed antibiotic according to the physician’s instructions
c. frequent and effective hand washing
d. both a and b
Copyright © 2007 Mosby, Inc., an affiliate of Elsevier Inc.
, ANS: C
Refer to lab 2.
DIF: Knowledge
5. When a prescriber signs on the Dispense as Written line of a prescription:
a. a duplicate or generic medication may not be dispensed to the patient
b. a generic equivalent may be dispensed if the patient agrees to the substitution
c. the quantity for which the prescription is written must be dispensed
d. both a and c
ANS: A
Refer to lab 4. A generic substitution may not be dispensed if the prescriber signs on the
Dispense as Written line. The Dispense as Written designation does not affect the quantity of the
medication prescribed.
DIF: Comprehension
6. A prescription drug discount card:
a. is the same as an insurance card
b. allows the patient to save money on prescription medications
c. both a and b
d. none of the above
ANS: B
Refer to lab 5.
DIF: Knowledge
7. Personal identification information included on an insurance card includes:
a. patient’s full name, date of birth, phone number
b. patient’s full name, date of birth, address
c. patient’s full name, address, phone number
d. patient’s full name, date of birth, address, phone number
ANS: B
Refer to lab 5. The personal information does not include the patient’s phone number.
DIF: Knowledge
8. Patient information needed to process a prescription insurance claim includes:
a. patient’s personal information
Copyright © 2007 Mosby, Inc., an affiliate of Elsevier Inc.
,b. patient’s insurance information
c. the person number or dependent number of the patient
d. all of the above
ANS: D
Refer to lab 5.
DIF: Synthesis
9. The primary card holder is labeled 01 or 00 in the computer for insurance claim processing
purposes.
a. true
b. false
ANS: A
Refer to lab 5.
DIF: Knowledge
10. The pharmacy technician should refer all rejected claims to the pharmacist in charge.
a. true
b. false
ANS: B
Refer to lab 5.
DIF: Comprehension
11. Common reasons for denial of insurance claims include:
a. invalid person code
b. invalid DOB
c. unable to connect
d. all of the above
ANS: D
Refer to lab 5.
DIF: Knowledge
12. When pharmacy-related data is entered, how is the entry field identified on the computer
screen?
a. blinking curser
Copyright © 2007 Mosby, Inc., an affiliate of Elsevier Inc.
, b. highlighted text box
c. icon
d. both a and b
ANS: D
Refer to lab 6.
DIF: Synthesis
13. In the ambulatory pharmacy setting, the pharmacy technician should obtain the following
information from the patient when receiving the prescription:
a. patient’s DOB and patient’s full name
b. patient’s allergies, patient’s DOB, and patient’s full name
c. payment source, patient’s allergies, patient’s DOB, and patient’s full name
d. OTC medications the patient may be taking, payment source, patient’s allergies,
patient’s DOB, and patient’s full name
ANS: D
Refer to lab 7.
DIF: Comprehension
14. Phoning the physician to verify the medication order is a routine step in processing a retail
prescription.
a. true
b. false
ANS: B
Refer to lab 7.
DIF: Synthesis
15. When translating a retail prescription:
a. read through the entire prescription to make sure the directions are clear
b. cross out any mistakes the prescriber may have made and make appropriate
corrections
c. read the prescription out loud for customer verification
d. read the prescription out loud for pharmacist verification
ANS: A
Refer to lab 7.
DIF: Synthesis
Copyright © 2007 Mosby, Inc., an affiliate of Elsevier Inc.
Test Bank
MULTIPLE CHOICE
1. An auxiliary label is attached to the medication vial to:
a. provide specific instructions or information
b. provide specific warning information
c. provide patient identification
d. both a and b
ANS: D
Refer to the pre-lab exercise for lab 1. In essence, a warning label is an auxiliary label because a
warning label provides specific instructions and/or additional instructions.
DIF: Comprehension
2. The most common mode of transmission of pathogens is by the hands.
a. true
b. false
ANS: A
Refer to PowerPoint presentation in lab 2. The statement, “The most common mode of
transmission of pathogens is via hands,” was made on slide 3 of the PowerPoint presentation.
DIF: Knowledge
3. Proper hand washing will sterilize your skin.
a. true
b. false
ANS: B
Review question from lab 2. Skin cannot be sterilized.
DIF: Knowledge
4. The most important means of preventing the spread of infection is:
a. to stay at home until fully recovered from an infectious illness
b. to take the prescribed antibiotic according to the physician’s instructions
c. frequent and effective hand washing
d. both a and b
Copyright © 2007 Mosby, Inc., an affiliate of Elsevier Inc.
, ANS: C
Refer to lab 2.
DIF: Knowledge
5. When a prescriber signs on the Dispense as Written line of a prescription:
a. a duplicate or generic medication may not be dispensed to the patient
b. a generic equivalent may be dispensed if the patient agrees to the substitution
c. the quantity for which the prescription is written must be dispensed
d. both a and c
ANS: A
Refer to lab 4. A generic substitution may not be dispensed if the prescriber signs on the
Dispense as Written line. The Dispense as Written designation does not affect the quantity of the
medication prescribed.
DIF: Comprehension
6. A prescription drug discount card:
a. is the same as an insurance card
b. allows the patient to save money on prescription medications
c. both a and b
d. none of the above
ANS: B
Refer to lab 5.
DIF: Knowledge
7. Personal identification information included on an insurance card includes:
a. patient’s full name, date of birth, phone number
b. patient’s full name, date of birth, address
c. patient’s full name, address, phone number
d. patient’s full name, date of birth, address, phone number
ANS: B
Refer to lab 5. The personal information does not include the patient’s phone number.
DIF: Knowledge
8. Patient information needed to process a prescription insurance claim includes:
a. patient’s personal information
Copyright © 2007 Mosby, Inc., an affiliate of Elsevier Inc.
,b. patient’s insurance information
c. the person number or dependent number of the patient
d. all of the above
ANS: D
Refer to lab 5.
DIF: Synthesis
9. The primary card holder is labeled 01 or 00 in the computer for insurance claim processing
purposes.
a. true
b. false
ANS: A
Refer to lab 5.
DIF: Knowledge
10. The pharmacy technician should refer all rejected claims to the pharmacist in charge.
a. true
b. false
ANS: B
Refer to lab 5.
DIF: Comprehension
11. Common reasons for denial of insurance claims include:
a. invalid person code
b. invalid DOB
c. unable to connect
d. all of the above
ANS: D
Refer to lab 5.
DIF: Knowledge
12. When pharmacy-related data is entered, how is the entry field identified on the computer
screen?
a. blinking curser
Copyright © 2007 Mosby, Inc., an affiliate of Elsevier Inc.
, b. highlighted text box
c. icon
d. both a and b
ANS: D
Refer to lab 6.
DIF: Synthesis
13. In the ambulatory pharmacy setting, the pharmacy technician should obtain the following
information from the patient when receiving the prescription:
a. patient’s DOB and patient’s full name
b. patient’s allergies, patient’s DOB, and patient’s full name
c. payment source, patient’s allergies, patient’s DOB, and patient’s full name
d. OTC medications the patient may be taking, payment source, patient’s allergies,
patient’s DOB, and patient’s full name
ANS: D
Refer to lab 7.
DIF: Comprehension
14. Phoning the physician to verify the medication order is a routine step in processing a retail
prescription.
a. true
b. false
ANS: B
Refer to lab 7.
DIF: Synthesis
15. When translating a retail prescription:
a. read through the entire prescription to make sure the directions are clear
b. cross out any mistakes the prescriber may have made and make appropriate
corrections
c. read the prescription out loud for customer verification
d. read the prescription out loud for pharmacist verification
ANS: A
Refer to lab 7.
DIF: Synthesis
Copyright © 2007 Mosby, Inc., an affiliate of Elsevier Inc.
