USPS COMPREHENSIVE EXAM
QUESTIONS WITH SOLUTIONS
GRADED A PLUS
◉ A customer on your route asks how to find something on the USPS
website. Answer: MOST
Explain where to find it and offer to help with any other issues he may
have
LEAST
Offer to help him find it on his computer
◉ A customer asks about status of a package that you delivered days
ago. Answer: MOST
Show him proof of delivery and tell him he is responsible for the
package once it is delivered
LEAST
Show him proof of delivery and ask if it might have been stolen.
◉ A customer asks questions about shipping choices, but you do not
know the answers. Answer: MOST
, Say you do not know about shipping choices and suggest that he look on
USPS website
LEAST
Say you will have answers tomorrow and research the shipping choices
after finishing your deliveries
◉ A new employee is having trouble learning his job which forces you
and others to work harder to meet production standards. Answer: MOST
Tell him how to do his job quicker and better
LEAST
Do nothing because his production should improve over time.
◉ A customer is angry because the nearby post office does not have a
product he needs today. Answer: MOST
Suggest an alternate product that may work
LEAST
Go get the product at another facility and bring it back to the customer
◉ You are3 to complete a task before beginning deliveries. While doing
that task, you see two coworkers having trouble with a job Answer:
MOST
QUESTIONS WITH SOLUTIONS
GRADED A PLUS
◉ A customer on your route asks how to find something on the USPS
website. Answer: MOST
Explain where to find it and offer to help with any other issues he may
have
LEAST
Offer to help him find it on his computer
◉ A customer asks about status of a package that you delivered days
ago. Answer: MOST
Show him proof of delivery and tell him he is responsible for the
package once it is delivered
LEAST
Show him proof of delivery and ask if it might have been stolen.
◉ A customer asks questions about shipping choices, but you do not
know the answers. Answer: MOST
, Say you do not know about shipping choices and suggest that he look on
USPS website
LEAST
Say you will have answers tomorrow and research the shipping choices
after finishing your deliveries
◉ A new employee is having trouble learning his job which forces you
and others to work harder to meet production standards. Answer: MOST
Tell him how to do his job quicker and better
LEAST
Do nothing because his production should improve over time.
◉ A customer is angry because the nearby post office does not have a
product he needs today. Answer: MOST
Suggest an alternate product that may work
LEAST
Go get the product at another facility and bring it back to the customer
◉ You are3 to complete a task before beginning deliveries. While doing
that task, you see two coworkers having trouble with a job Answer:
MOST
