USPS 421 WINDOW CLERK FINAL
EXAM SCRIPT COMPLETE
QUESTIONS AND SOLUTIONS
GRADED A PLUS
◉ Caller service. Answer: Is a premium service for people and
companies that need more pickup times than firm holdout and have more
mail than the largest box
◉ S.O.L.E.R. Answer: Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending
◉ Fur. Answer: Flexible, Uniformly thick, Rectangular
◉ 5 mail processing categories. Answer: Letters, Flats, Machinable
Parcel, Irregular Parcel, Outside Parcel
◉ Balloon rate. Answer: applies to Priority Mail addressed for delivery
to zones 1 through 4 and Standard post for all zones
,◉ Letter size minimum. Answer: 3 1/2 inches in height, 5 inches in
length and .007 inches thick and be rectangular
◉ DIM. Answer: Dimensional weight
◉ oversize pricing. Answer: applies to Standard post pieces that measure
over 108 inches but not more than 130 inches in combined length and
girth
◉ When is the DIM weight applied. Answer: is applied to priority mail
packages that are shipped to zones 5 through 8 and exceed one cubic
foot (1,728)
◉ 3 goals of SSA. Answer: Grow Revenue
Increase Market Share
Develop Lifetime Customers
◉ Non-mailable items. Answer: Items clearly bearing markings of non
mailable content
Items indicating non-mailable quantities
Improperly prepared mailpieces
Items leaking liquid or powder
Alcoholic beverages
, ◉ Benefits of priority mail express. Answer: Overnight or next day
delivery to most US locations
Money back guarantee
Free package pickup & free shipping supplies
Free USPS tracking, signature proof of delivery and $100 of insurance
free
◉ Benefits of priority mail. Answer: Fast and affordable delivery within
1,2, or 3 days depending on origin and destination
Free USPS Tracking and limited insurance
Free package pickup & shipping supplies
◉ Max insurance you can purchase. Answer: 5,000
◉ Max insurance you can purchase with registered mail. Answer:
25,000
◉ Max weight and size for priority package. Answer: measure 108
inches in length and girth no minimum weight but max is 70 pounds
◉ EDDM. Answer: Every Door Direct Mail
EXAM SCRIPT COMPLETE
QUESTIONS AND SOLUTIONS
GRADED A PLUS
◉ Caller service. Answer: Is a premium service for people and
companies that need more pickup times than firm holdout and have more
mail than the largest box
◉ S.O.L.E.R. Answer: Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending
◉ Fur. Answer: Flexible, Uniformly thick, Rectangular
◉ 5 mail processing categories. Answer: Letters, Flats, Machinable
Parcel, Irregular Parcel, Outside Parcel
◉ Balloon rate. Answer: applies to Priority Mail addressed for delivery
to zones 1 through 4 and Standard post for all zones
,◉ Letter size minimum. Answer: 3 1/2 inches in height, 5 inches in
length and .007 inches thick and be rectangular
◉ DIM. Answer: Dimensional weight
◉ oversize pricing. Answer: applies to Standard post pieces that measure
over 108 inches but not more than 130 inches in combined length and
girth
◉ When is the DIM weight applied. Answer: is applied to priority mail
packages that are shipped to zones 5 through 8 and exceed one cubic
foot (1,728)
◉ 3 goals of SSA. Answer: Grow Revenue
Increase Market Share
Develop Lifetime Customers
◉ Non-mailable items. Answer: Items clearly bearing markings of non
mailable content
Items indicating non-mailable quantities
Improperly prepared mailpieces
Items leaking liquid or powder
Alcoholic beverages
, ◉ Benefits of priority mail express. Answer: Overnight or next day
delivery to most US locations
Money back guarantee
Free package pickup & free shipping supplies
Free USPS tracking, signature proof of delivery and $100 of insurance
free
◉ Benefits of priority mail. Answer: Fast and affordable delivery within
1,2, or 3 days depending on origin and destination
Free USPS Tracking and limited insurance
Free package pickup & shipping supplies
◉ Max insurance you can purchase. Answer: 5,000
◉ Max insurance you can purchase with registered mail. Answer:
25,000
◉ Max weight and size for priority package. Answer: measure 108
inches in length and girth no minimum weight but max is 70 pounds
◉ EDDM. Answer: Every Door Direct Mail
