Funeral,./Service,./Directing,./Exam,./1
most,./common,./means,./of,./notification.,./-,./correct,./answer,./✔ ✔
Telephone
the,./request,./usually,./made,./by,./a,./surviving,./family,./member,./to,./request,./fun
eral,./-,./correct,./answer,./✔ ✔ First,./call
Good,./funeral,./services,./begin,./with,./what?,./-,./correct,./answer,./✔ ✔
Statement,./of,./Trust
Factors,./that,./contribute,./to,./the,./image,./during,./the,./initial,./call,./are:,./(6),./-
,./correct,./answer,./✔ ✔ Salutation
Tone,./of,./Voice
Speed,./of,./questions,./&,./Pronunciations,./
Diction
Volume
Phone,./Image
The,./funeral,./director's,./tone,./of,./voice,./should,./be,./-,./correct,./answer,./✔ ✔
sympathetic,./yet,./professional
,The,./funeral,./director's,./tone,./of,./voice,./should,./not,./be,./-,./correct,./answer,./✔
✔ overly,./sad,,./furlom,,./cheerful
When,./answering,./the,./phone,./at,./the,./funeral,./home,,./you,./should,./state,./what
?,./-,./correct,./answer,./✔ ✔ Name,./of,./funeral,./home,,./his/her,./name
The,./speed,./of,./questions,./and,./pronunciation,./should,./be,./slightly,./________
__,./than,./that,./of,./a,./normal,./telephone,./conversation.,./-,./correct,./answer,./✔
✔ slower
Diction,./should,./be,./_____________,./and,./______________.,./-
,./correct,./answer,./✔ ✔ clear,,./crisp
Volume,./of,./the,./funeral,./director's,./voice,./should,./not,./be,./too,./_________,./or
,./too,./______.,./-,./correct,./answer,./✔ ✔ loud,,./quiet
During,./the,./notification,./of,./death,./call,,./the,./funeral,./home,./should,./receive,./
AT,./LEAST,./the,./following,./information,./(7),./-,./correct,./answer,./✔ ✔
Name,./of,./desceased
Location,./of,./deceased
Name,./and,./relationship,./of,./caller
Name,./of,./NOK,,./if,./not,./caller
Permission,./to,./embalm,./
, Age,./of,./deceased
Attending,./Physician,./phone,./#
_______,./&,./____________,./are,./required,./when,./first,./call,./comes,./from,./an
other,./funeral,./home.,./-,./correct,./answer,./✔ ✔
Professional,./Courtesy,./&,./Ethics
Before,./concluding,./the,./first,./call,,./the,./funeral,./home,./should,./________,./th
e,./call,./by,./repeating,./all,./information.,./-,./correct,./answer,./✔ ✔ Conclude
Give,./the,./caller,./an,./estimated,./time,./of,./arrival,./but,./do,./not,./say,./what?,./-
,./correct,./answer,./✔ ✔ for,./sure
Avoid,./saying,./______,./on,./any,./first,./call,./request.,./-,./correct,./answer,./✔ ✔
Thank,./you,,./have,./a,./good,./day.
The,./transfer,./of,./the,./deceased,./from,./the,./place,./of,./death,./to,./the,./funeral,./ho
me,./is,./called,./-,./correct,./answer,./✔ ✔ Transfer/Removal,./of,./Remains
.,./A,./transfer,./vehicle,./could,./be,./what?,./-,./correct,./answer,./✔ ✔
Hearse,,./Mini,./Van,,./Utility,./Van
most,./common,./means,./of,./notification.,./-,./correct,./answer,./✔ ✔
Telephone
the,./request,./usually,./made,./by,./a,./surviving,./family,./member,./to,./request,./fun
eral,./-,./correct,./answer,./✔ ✔ First,./call
Good,./funeral,./services,./begin,./with,./what?,./-,./correct,./answer,./✔ ✔
Statement,./of,./Trust
Factors,./that,./contribute,./to,./the,./image,./during,./the,./initial,./call,./are:,./(6),./-
,./correct,./answer,./✔ ✔ Salutation
Tone,./of,./Voice
Speed,./of,./questions,./&,./Pronunciations,./
Diction
Volume
Phone,./Image
The,./funeral,./director's,./tone,./of,./voice,./should,./be,./-,./correct,./answer,./✔ ✔
sympathetic,./yet,./professional
,The,./funeral,./director's,./tone,./of,./voice,./should,./not,./be,./-,./correct,./answer,./✔
✔ overly,./sad,,./furlom,,./cheerful
When,./answering,./the,./phone,./at,./the,./funeral,./home,,./you,./should,./state,./what
?,./-,./correct,./answer,./✔ ✔ Name,./of,./funeral,./home,,./his/her,./name
The,./speed,./of,./questions,./and,./pronunciation,./should,./be,./slightly,./________
__,./than,./that,./of,./a,./normal,./telephone,./conversation.,./-,./correct,./answer,./✔
✔ slower
Diction,./should,./be,./_____________,./and,./______________.,./-
,./correct,./answer,./✔ ✔ clear,,./crisp
Volume,./of,./the,./funeral,./director's,./voice,./should,./not,./be,./too,./_________,./or
,./too,./______.,./-,./correct,./answer,./✔ ✔ loud,,./quiet
During,./the,./notification,./of,./death,./call,,./the,./funeral,./home,./should,./receive,./
AT,./LEAST,./the,./following,./information,./(7),./-,./correct,./answer,./✔ ✔
Name,./of,./desceased
Location,./of,./deceased
Name,./and,./relationship,./of,./caller
Name,./of,./NOK,,./if,./not,./caller
Permission,./to,./embalm,./
, Age,./of,./deceased
Attending,./Physician,./phone,./#
_______,./&,./____________,./are,./required,./when,./first,./call,./comes,./from,./an
other,./funeral,./home.,./-,./correct,./answer,./✔ ✔
Professional,./Courtesy,./&,./Ethics
Before,./concluding,./the,./first,./call,,./the,./funeral,./home,./should,./________,./th
e,./call,./by,./repeating,./all,./information.,./-,./correct,./answer,./✔ ✔ Conclude
Give,./the,./caller,./an,./estimated,./time,./of,./arrival,./but,./do,./not,./say,./what?,./-
,./correct,./answer,./✔ ✔ for,./sure
Avoid,./saying,./______,./on,./any,./first,./call,./request.,./-,./correct,./answer,./✔ ✔
Thank,./you,,./have,./a,./good,./day.
The,./transfer,./of,./the,./deceased,./from,./the,./place,./of,./death,./to,./the,./funeral,./ho
me,./is,./called,./-,./correct,./answer,./✔ ✔ Transfer/Removal,./of,./Remains
.,./A,./transfer,./vehicle,./could,./be,./what?,./-,./correct,./answer,./✔ ✔
Hearse,,./Mini,./Van,,./Utility,./Van
