Office Administration
(CSEC) | Study Guide,
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Terms in this set (92)
Ergonomics The science of the work area
Importance of proper ergonomics Increase in efficiency and productivity, decrease in accidents and injuries,
decrease in incidents of illness and absence caused by illness, improved moral
and stress levels
Skills required by office personnel Literacy and numeracy, effective communication, time management, analytical
skills, computer proficiency
Attitudes required by office personnel Team spirit, tolerance, softer your conscience, environmental awareness, group
dynamics, social responsibility
Attributes required by office personnel Integrity, honesty, punctuality, deportment, self esteem, self confidence ,
willingness
What are human relationships These involve creating a positive work environment that will motivate workers
to work together in harmony
Centralization Where office activities used by all departments are located in one area
Decentralization Where office activities are done separately. Each office is responsible for their
own department
Advantages of centralization Staff will become more specialized, noisy machines are in one place
More expensive machines can be bought, supervision is easier
Tasks will become standardized
Disadvantages of centralization Work can be delayed
Workers may feel alienated
Work becomes monotonous
Machines deteriorate
Advantages of decentralization Work is done quickly
Allows for privacy
Disadvantages of decentralization Supervision is harder
It is expensive
There may be duplication of work throughout the department
(CSEC) | Study Guide,
Practice Questions, Exam
Review & Exam Prep
|Guaranteed success|
, Don't know?
Terms in this set (92)
Ergonomics The science of the work area
Importance of proper ergonomics Increase in efficiency and productivity, decrease in accidents and injuries,
decrease in incidents of illness and absence caused by illness, improved moral
and stress levels
Skills required by office personnel Literacy and numeracy, effective communication, time management, analytical
skills, computer proficiency
Attitudes required by office personnel Team spirit, tolerance, softer your conscience, environmental awareness, group
dynamics, social responsibility
Attributes required by office personnel Integrity, honesty, punctuality, deportment, self esteem, self confidence ,
willingness
What are human relationships These involve creating a positive work environment that will motivate workers
to work together in harmony
Centralization Where office activities used by all departments are located in one area
Decentralization Where office activities are done separately. Each office is responsible for their
own department
Advantages of centralization Staff will become more specialized, noisy machines are in one place
More expensive machines can be bought, supervision is easier
Tasks will become standardized
Disadvantages of centralization Work can be delayed
Workers may feel alienated
Work becomes monotonous
Machines deteriorate
Advantages of decentralization Work is done quickly
Allows for privacy
Disadvantages of decentralization Supervision is harder
It is expensive
There may be duplication of work throughout the department
