Medical Office
Administration | Study
Guide, Practice
Questions, Exam Review
& Exam Prep
|Guaranteed success|
, Terms in this set (72)
Email; handy tips when using email to communicate Use a personal name if your system allows it; Identify your message in subject
line; Do not use upper case letters; check who the receiver is before clicking
send; use please and thank yo; it can be used as a legal document
Scheduling The medical assistant is responsible to schedule patients in a manner that is
both accurate and effective
New patient Provider and type of appointment; Correct spelling of patient's full name;
Patient's address; Appropriate phone number; reason for visit; Name of
referring Doctor; type of insurance
Fixed appointment scheduling one patient is scheduled for a specific appointment time
cluster scheduling group of patients are scheduled to come in to receive the same type of
service, the medical assistant should schedule the patients around the same
block of time
double booking When two patients are scheduled to see the same physician at once
wave scheduling method patients are scheduled for the first half of each hour, and each patient is seen in
the order they arrive.
triage prioritize the patients based on their medical needs,
Greeting the Patient juggle the responsibilities of answering phones,completing paperwork and
greeting patients in a proper manner
Empathy is having an understanding and compassion for what patients are experiencing,
is a good characteristic for health professionals to possess
Communication requires the following elements A message to be sent; A person to send the message; A person to receive the
message
Good listeners apply the following skills: Face the person; Have good eye contact; Lean toward the person; Respond to
the person; Paraphrasing (person's message in your words); Clarifying, make
sure you understand the message; Silence
Administration | Study
Guide, Practice
Questions, Exam Review
& Exam Prep
|Guaranteed success|
, Terms in this set (72)
Email; handy tips when using email to communicate Use a personal name if your system allows it; Identify your message in subject
line; Do not use upper case letters; check who the receiver is before clicking
send; use please and thank yo; it can be used as a legal document
Scheduling The medical assistant is responsible to schedule patients in a manner that is
both accurate and effective
New patient Provider and type of appointment; Correct spelling of patient's full name;
Patient's address; Appropriate phone number; reason for visit; Name of
referring Doctor; type of insurance
Fixed appointment scheduling one patient is scheduled for a specific appointment time
cluster scheduling group of patients are scheduled to come in to receive the same type of
service, the medical assistant should schedule the patients around the same
block of time
double booking When two patients are scheduled to see the same physician at once
wave scheduling method patients are scheduled for the first half of each hour, and each patient is seen in
the order they arrive.
triage prioritize the patients based on their medical needs,
Greeting the Patient juggle the responsibilities of answering phones,completing paperwork and
greeting patients in a proper manner
Empathy is having an understanding and compassion for what patients are experiencing,
is a good characteristic for health professionals to possess
Communication requires the following elements A message to be sent; A person to send the message; A person to receive the
message
Good listeners apply the following skills: Face the person; Have good eye contact; Lean toward the person; Respond to
the person; Paraphrasing (person's message in your words); Clarifying, make
sure you understand the message; Silence
