Dental Office Management DENTL180-1733-
Questions with Correct Answers
List the types of procedures and systems that are expected of an
administrative assistant.
word processing
managing patient data
organizing and maintaining records
handling patient relations
List examples of various software application used by an administrative
assistant.
Accounting software
Electronic mail software
Dental practice management software
Office suite software
Spreadsheet software
List examples of electronic messaging systems that may be used in a dental
practice.
email
web pages
, texting and instant messaging
social networking
video chat
telephones
faxing
List the responsibilities of a dental receptionist.
Projecting a positive attitude
Greeting patients
Answering the telephone
Managing incoming and outgoing mail
Collecting patient data
Answering questions
Acting as liaison between the patient and dentist
Making financial arrangements
List the duties of a records manager.
Collecting patient histories
Ensuring compliance with industry standards
Ensuring confidentiality and accuracy
Keeping records safe from destruction and loss
Questions with Correct Answers
List the types of procedures and systems that are expected of an
administrative assistant.
word processing
managing patient data
organizing and maintaining records
handling patient relations
List examples of various software application used by an administrative
assistant.
Accounting software
Electronic mail software
Dental practice management software
Office suite software
Spreadsheet software
List examples of electronic messaging systems that may be used in a dental
practice.
web pages
, texting and instant messaging
social networking
video chat
telephones
faxing
List the responsibilities of a dental receptionist.
Projecting a positive attitude
Greeting patients
Answering the telephone
Managing incoming and outgoing mail
Collecting patient data
Answering questions
Acting as liaison between the patient and dentist
Making financial arrangements
List the duties of a records manager.
Collecting patient histories
Ensuring compliance with industry standards
Ensuring confidentiality and accuracy
Keeping records safe from destruction and loss
