Dental Office Management: Scheduling, Marketing,
Records & Insurance-Questions with Correct
Answers
What is the goal of appointment scheduling?
To maximize productivity, reduce waiting time, and provide quality patient care.
What is a unit of time in scheduling?
The smallest scheduling block used in the appointment book.
What is internal marketing?
Marketing directed toward current patients to encourage satisfaction and loyalty.
What law protects patient privacy?
HIPAA.
What is included in a patient dental record?
Medical history, dental history, charting, radiographs, treatment plans, progress notes, and
consent forms.
What is the difference between accounts receivable and accounts payable?
Accounts receivable is money owed to the practice; accounts payable is money the practice
owes.
What is a reorder point?
The inventory level at which new supplies should be ordered.
, Who pays first when a patient has two insurance plans?
The primary insurance plan.
Name two public relations tools.
Community health fairs and educational presentations.
What should every phone message include?
Date, time, caller's name, phone number, reason for calling, urgency, and the person taking the
message.
How can you create a positive impression during a job interview?
Dress professionally, arrive early, make eye contact, communicate confidently, and follow up
with a thank-you note.
What are the common units of time for scheduling appointments?
10 minutes, 15 minutes, 20 minutes.
What should be included in the appointment schedule?
Dentist's schedule, hygienist schedule, lunch, meetings, emergency time, treatment
appointments.
What characteristics define a good team member?
Respect others, positive attitude, dependability, flexibility, good communication, willingness to
help, accountability.
What factors are important for a successful work environment?
Records & Insurance-Questions with Correct
Answers
What is the goal of appointment scheduling?
To maximize productivity, reduce waiting time, and provide quality patient care.
What is a unit of time in scheduling?
The smallest scheduling block used in the appointment book.
What is internal marketing?
Marketing directed toward current patients to encourage satisfaction and loyalty.
What law protects patient privacy?
HIPAA.
What is included in a patient dental record?
Medical history, dental history, charting, radiographs, treatment plans, progress notes, and
consent forms.
What is the difference between accounts receivable and accounts payable?
Accounts receivable is money owed to the practice; accounts payable is money the practice
owes.
What is a reorder point?
The inventory level at which new supplies should be ordered.
, Who pays first when a patient has two insurance plans?
The primary insurance plan.
Name two public relations tools.
Community health fairs and educational presentations.
What should every phone message include?
Date, time, caller's name, phone number, reason for calling, urgency, and the person taking the
message.
How can you create a positive impression during a job interview?
Dress professionally, arrive early, make eye contact, communicate confidently, and follow up
with a thank-you note.
What are the common units of time for scheduling appointments?
10 minutes, 15 minutes, 20 minutes.
What should be included in the appointment schedule?
Dentist's schedule, hygienist schedule, lunch, meetings, emergency time, treatment
appointments.
What characteristics define a good team member?
Respect others, positive attitude, dependability, flexibility, good communication, willingness to
help, accountability.
What factors are important for a successful work environment?
