,NUR 211 Exam 2 Nursing Leadership Exam Questions And Answers
2026/2027 Jersey College
Q1. Which communication by a charge nurse best demonstrates
assertiveness?
A) “Do whatever you think is best.”
B) “You never complete your work correctly.”
C) “I need the medication discrepancy reviewed before the end of this shift
so we can protect patient safety.”
D) “I suppose I can fix the problem myself again.”
Correct Answer: C) “I need the medication discrepancy reviewed before the
end of this shift so we can protect patient safety.”
Rationale: Assertive communication clearly and respectfully identifies the
concern, expectation, and reason without aggression or avoidance.
Q2. A nurse uses SBAR to contact a provider about a deteriorating
patient. Which information belongs in the Situation component?
A) The immediate problem requiring attention
B) The complete medical history
C) The nurse's preferred long-term discharge plan
D) Every laboratory result obtained during admission
Correct Answer: A) The immediate problem requiring attention
Rationale: The Situation portion concisely states what is happening now
and why communication is occurring.
Q3. Which action best promotes effective handoff communication?
A) Provide only information already in the electronic record
B) Discuss unrelated personal concerns
C) Avoid questions to make the report faster
D) Communicate current condition, important changes, safety risks, and
required follow-up
Correct Answer: D) Communicate current condition, important changes,
safety risks, and required follow-up
Rationale: Effective handoff transfers essential clinical information needed
for safe continuity of care.
,Q4. Two nurses disagree about how work should be divided. Which
action is most appropriate initially?
A) Avoid discussing the problem
B) Clarify the concern directly and respectfully and identify areas of
agreement
C) Report the coworker immediately for misconduct
D) Ask other staff to choose sides
Correct Answer: B) Clarify the concern directly and respectfully and identify
areas of agreement
Rationale: Direct professional communication helps clarify
misunderstandings and supports constructive conflict resolution.
Q5. Which communication pattern most interferes with teamwork?
A) Withholding important information because of interpersonal conflict
B) Asking for clarification when instructions are unclear
C) Confirming critical information
D) Using standardized handoff tools
Correct Answer: A) Withholding important information because of
interpersonal conflict
Rationale: Patient-care information should never be withheld because of
personal disagreement.
Q6. A charge nurse receives a verbal order containing an unfamiliar
medication dose. What is the safest communication response?
A) Assume the dose is correct because the provider ordered it
B) Ask another nurse to interpret the order later
C) Clarify the questionable information before proceeding
D) Administer half the prescribed dose
Correct Answer: C) Clarify the questionable information before proceeding
Rationale: Unclear, incomplete, or potentially unsafe communication should
be clarified before care is implemented.
Q7. Which statement by a nurse manager best demonstrates
constructive feedback?
A) “Your performance has been terrible.”
B) “During the last two handoffs, allergy information was omitted. Let's
, review how to ensure it is included consistently.”
C) “Everyone complains about you.”
D) “You need to improve somehow.”
Correct Answer: B) “During the last two handoffs, allergy information was
omitted. Let's review how to ensure it is included consistently.”
Rationale: Effective feedback is specific, behavior focused, timely, and
directed toward improvement.
Q8. A staff member becomes visibly angry during a meeting. Which
response by the leader is most appropriate?
A) Match the staff member's volume to establish authority
B) End all communication permanently
C) Publicly criticize the employee
D) Remain calm, acknowledge the concern, and redirect discussion toward
the specific issue
Correct Answer: D) Remain calm, acknowledge the concern, and redirect
discussion toward the specific issue
Rationale: Calm, respectful communication reduces escalation and keeps
conflict focused on solvable issues.
CHAPTER 2 — PERSONNEL POLICIES AND WORKPLACE MANAGEMENT
Q9. What is the primary purpose of a job description?
A) Eliminate the need for supervision
B) Define the responsibilities, expectations, and qualifications associated
with a position
C) Guarantee promotion
D) Replace organizational policy
Correct Answer: B) Define the responsibilities, expectations, and
qualifications associated with a position
Rationale: Job descriptions clarify duties, accountability, qualifications, and
performance expectations.
Q10. Which interview question is most appropriate when selecting a
new nurse?
A) “Are you planning to have children?”
B) “What religion do you practice?”
2026/2027 Jersey College
Q1. Which communication by a charge nurse best demonstrates
assertiveness?
A) “Do whatever you think is best.”
B) “You never complete your work correctly.”
C) “I need the medication discrepancy reviewed before the end of this shift
so we can protect patient safety.”
D) “I suppose I can fix the problem myself again.”
Correct Answer: C) “I need the medication discrepancy reviewed before the
end of this shift so we can protect patient safety.”
Rationale: Assertive communication clearly and respectfully identifies the
concern, expectation, and reason without aggression or avoidance.
Q2. A nurse uses SBAR to contact a provider about a deteriorating
patient. Which information belongs in the Situation component?
A) The immediate problem requiring attention
B) The complete medical history
C) The nurse's preferred long-term discharge plan
D) Every laboratory result obtained during admission
Correct Answer: A) The immediate problem requiring attention
Rationale: The Situation portion concisely states what is happening now
and why communication is occurring.
Q3. Which action best promotes effective handoff communication?
A) Provide only information already in the electronic record
B) Discuss unrelated personal concerns
C) Avoid questions to make the report faster
D) Communicate current condition, important changes, safety risks, and
required follow-up
Correct Answer: D) Communicate current condition, important changes,
safety risks, and required follow-up
Rationale: Effective handoff transfers essential clinical information needed
for safe continuity of care.
,Q4. Two nurses disagree about how work should be divided. Which
action is most appropriate initially?
A) Avoid discussing the problem
B) Clarify the concern directly and respectfully and identify areas of
agreement
C) Report the coworker immediately for misconduct
D) Ask other staff to choose sides
Correct Answer: B) Clarify the concern directly and respectfully and identify
areas of agreement
Rationale: Direct professional communication helps clarify
misunderstandings and supports constructive conflict resolution.
Q5. Which communication pattern most interferes with teamwork?
A) Withholding important information because of interpersonal conflict
B) Asking for clarification when instructions are unclear
C) Confirming critical information
D) Using standardized handoff tools
Correct Answer: A) Withholding important information because of
interpersonal conflict
Rationale: Patient-care information should never be withheld because of
personal disagreement.
Q6. A charge nurse receives a verbal order containing an unfamiliar
medication dose. What is the safest communication response?
A) Assume the dose is correct because the provider ordered it
B) Ask another nurse to interpret the order later
C) Clarify the questionable information before proceeding
D) Administer half the prescribed dose
Correct Answer: C) Clarify the questionable information before proceeding
Rationale: Unclear, incomplete, or potentially unsafe communication should
be clarified before care is implemented.
Q7. Which statement by a nurse manager best demonstrates
constructive feedback?
A) “Your performance has been terrible.”
B) “During the last two handoffs, allergy information was omitted. Let's
, review how to ensure it is included consistently.”
C) “Everyone complains about you.”
D) “You need to improve somehow.”
Correct Answer: B) “During the last two handoffs, allergy information was
omitted. Let's review how to ensure it is included consistently.”
Rationale: Effective feedback is specific, behavior focused, timely, and
directed toward improvement.
Q8. A staff member becomes visibly angry during a meeting. Which
response by the leader is most appropriate?
A) Match the staff member's volume to establish authority
B) End all communication permanently
C) Publicly criticize the employee
D) Remain calm, acknowledge the concern, and redirect discussion toward
the specific issue
Correct Answer: D) Remain calm, acknowledge the concern, and redirect
discussion toward the specific issue
Rationale: Calm, respectful communication reduces escalation and keeps
conflict focused on solvable issues.
CHAPTER 2 — PERSONNEL POLICIES AND WORKPLACE MANAGEMENT
Q9. What is the primary purpose of a job description?
A) Eliminate the need for supervision
B) Define the responsibilities, expectations, and qualifications associated
with a position
C) Guarantee promotion
D) Replace organizational policy
Correct Answer: B) Define the responsibilities, expectations, and
qualifications associated with a position
Rationale: Job descriptions clarify duties, accountability, qualifications, and
performance expectations.
Q10. Which interview question is most appropriate when selecting a
new nurse?
A) “Are you planning to have children?”
B) “What religion do you practice?”
