DEVOTED AGENT CERTIFICATION 79
COMPREHENSIVE STUDY QUESTIONS AND
ANSWERS
◉ Which answer best describes our main component(s) of our
model of care?
Care Coordination
Quality of Performance & Improvements
Provider Network
Poipulation Description
All of the Above.
Answer: All of the Above
◉ How many days in advance must agents register informal or
educational events with Devoted Health?.
Answer: 7 days
◉ Which answer best describes what is important to review with a
prospect during our sales presentations related to prescriptions.
Answer: All of these
◉ The Devoted Health Guides...
, Are only available to Devoted Health special needs plan members.
Consist of a team of clinical and service professionals who work
together for each of our members.
Do not attempt to build long lasting relationships built on trust and
guidance with Devoted members.
Act as travel agents to plan vacations for Devoted members..
Answer: Consist of a team of clinical and service professionals who
work together for each of our members.
◉ True or False - A Devoted Health HMO or PPO MA only member
may also have a stand alone prescription drug plan.
Answer: False
◉ In what situation is an agent representing Devoted Health
required to review the entire summary of benefits during a
compliant sales presentation to a prospect?.
Answer: On every sales presentation.
◉ True or False - Completing an HRA is not a required part of the
enrollment process, but it is highly encouraged as it can help identify
important programs available to the member..
COMPREHENSIVE STUDY QUESTIONS AND
ANSWERS
◉ Which answer best describes our main component(s) of our
model of care?
Care Coordination
Quality of Performance & Improvements
Provider Network
Poipulation Description
All of the Above.
Answer: All of the Above
◉ How many days in advance must agents register informal or
educational events with Devoted Health?.
Answer: 7 days
◉ Which answer best describes what is important to review with a
prospect during our sales presentations related to prescriptions.
Answer: All of these
◉ The Devoted Health Guides...
, Are only available to Devoted Health special needs plan members.
Consist of a team of clinical and service professionals who work
together for each of our members.
Do not attempt to build long lasting relationships built on trust and
guidance with Devoted members.
Act as travel agents to plan vacations for Devoted members..
Answer: Consist of a team of clinical and service professionals who
work together for each of our members.
◉ True or False - A Devoted Health HMO or PPO MA only member
may also have a stand alone prescription drug plan.
Answer: False
◉ In what situation is an agent representing Devoted Health
required to review the entire summary of benefits during a
compliant sales presentation to a prospect?.
Answer: On every sales presentation.
◉ True or False - Completing an HRA is not a required part of the
enrollment process, but it is highly encouraged as it can help identify
important programs available to the member..
