BUSOBA 3230 Exam 1 Questions and
Correct Answers Updated
Question 1
Often referred to as a job shop, a process structure suited for low-volume production
of a great variety of nonstandard products. sometimes are referred to as departments
and are focused on a particular type of operation.
Correct Answer
workcenter
Question 2
Doing the things that will create the most value for the customer.
Correct Answer
Effectiveness
Question 3
A ____________________ layout is sometimes referred to as a job shop.
Correct Answer
workcenter
Question 4
list the 6 steps of CPFR
Correct Answer
1. set goals
2. collaborate and plan
3. develop demand forecast
4. share forecasts
5. replenish inventory
6. repeat
Page 1 of 25
,Question 5
Using the customer-contact matrix, the customer-facing processes (i.e., serving ice
cream) in Jeni's Scoop Shops has __________variety or customization and
______________volume, so it would be classified as a ____________operation.
Correct Answer
high
low
front office
Question 6
An integrated set of activities designed to achieve high-volume production using
minimal inventories of parts that arrive exactly when they are needed.
Correct Answer
Just-in-time (JIT)
Question 7
An approach to improving business processes that seeks to make revolutionary
changes as opposed to evolutionary (small) changes
Correct Answer
Business process reengineering (BPR)
Question 8
The difference between actual demand and what was forecast.
Correct Answer
forecast error
Question 9
list the four criteria for selecting times-series method
Correct Answer
1. least detectable bias
2. lowest variability
3. using a holdout sample analysis
4. meeting managerial expectations of changes in the components of demand
Page 2 of 25
, Question 10
those individuals or companies that legally own one or more shares of stock in the
company
Correct Answer
shareholders
Question 11
A process that converts raw materials into finished product in one continuous
process.
Correct Answer
continuous process
Question 12
A statistical term to describe the quality goal of no more than 3.4 defects out of every
million units. Also refers to a quality improvement philosophy and program.
Correct Answer
six sigma
Question 13
If a firm produced a product where they were expecting growth, what alpha value
would you expect them to use?
Correct Answer
15 to 30
Question 14
A business strategy that includes social, economic, and environmental criteria.
Correct Answer
triple bottom line
Page 3 of 25
Correct Answers Updated
Question 1
Often referred to as a job shop, a process structure suited for low-volume production
of a great variety of nonstandard products. sometimes are referred to as departments
and are focused on a particular type of operation.
Correct Answer
workcenter
Question 2
Doing the things that will create the most value for the customer.
Correct Answer
Effectiveness
Question 3
A ____________________ layout is sometimes referred to as a job shop.
Correct Answer
workcenter
Question 4
list the 6 steps of CPFR
Correct Answer
1. set goals
2. collaborate and plan
3. develop demand forecast
4. share forecasts
5. replenish inventory
6. repeat
Page 1 of 25
,Question 5
Using the customer-contact matrix, the customer-facing processes (i.e., serving ice
cream) in Jeni's Scoop Shops has __________variety or customization and
______________volume, so it would be classified as a ____________operation.
Correct Answer
high
low
front office
Question 6
An integrated set of activities designed to achieve high-volume production using
minimal inventories of parts that arrive exactly when they are needed.
Correct Answer
Just-in-time (JIT)
Question 7
An approach to improving business processes that seeks to make revolutionary
changes as opposed to evolutionary (small) changes
Correct Answer
Business process reengineering (BPR)
Question 8
The difference between actual demand and what was forecast.
Correct Answer
forecast error
Question 9
list the four criteria for selecting times-series method
Correct Answer
1. least detectable bias
2. lowest variability
3. using a holdout sample analysis
4. meeting managerial expectations of changes in the components of demand
Page 2 of 25
, Question 10
those individuals or companies that legally own one or more shares of stock in the
company
Correct Answer
shareholders
Question 11
A process that converts raw materials into finished product in one continuous
process.
Correct Answer
continuous process
Question 12
A statistical term to describe the quality goal of no more than 3.4 defects out of every
million units. Also refers to a quality improvement philosophy and program.
Correct Answer
six sigma
Question 13
If a firm produced a product where they were expecting growth, what alpha value
would you expect them to use?
Correct Answer
15 to 30
Question 14
A business strategy that includes social, economic, and environmental criteria.
Correct Answer
triple bottom line
Page 3 of 25
