NURS 251 EXAM 2 2026/2027 | NURS 251 EXAM 2 QUESTIONS, STUDY
GUIDE & REVIEW
Introductory Phase - Correct answer ✔✔ Phase of interview process in which the nurse
introduces self, explains the purpose of interview and note taking, assures confidentiality and
privacy, build rapport
Working Phase - Correct answer ✔✔ Phase of interview in which the nurse collects data by
collaborating with the patient, identifies and sets goals, uses listening, observing, and critical
thinking, gets history, ROS
Summary/Closing Phase - Correct answer ✔✔ Phase of interview in which the nurse
summarizes and restates findings, validates problems/goals, discusses plan to solve problem
Demeanor - Correct answer ✔✔ type of nonverbal interview technique n which you enter room
with positive expression calm and undistracted, focus your attention on the patient, do not
overwhelm the patient by invading personal space
Facilitation, reflection, clarification, echoing, empathetic responses, confrontation,
interpretation, emotional/empathetic - Correct answer ✔✔ Name the methods of Interviewing
Facilitation - Correct answer ✔✔ interview technique in which you cue the patient to continue
(mmhm, go on, I'm listening) nod head lean forward make eye contact
Reflection (Echoing) - Correct answer ✔✔ Interview technique in which you repeat the patient
own words to encourage expression of facts and feelings, used to clarify data, rephrase info
Clarification - Correct answer ✔✔ interview technique in which you validate what you hear by
comprehending the meaning of terms "what did you mean by falling out"
, Empathetic response - Correct answer ✔✔ interview technique in which you establish rapport
with the patient and be sure to identify the feelings of the patient That must have been difficult
for you"
Therapeutic use of self - Correct answer ✔✔ what is it called when you use yourself to connect
with client ex: "I've had surgery before so I can relate to what you are going through"
Confrontation - Correct answer ✔✔ interview technique in which you identify and state
observations that seem to be at odds with the statement of the patient "you say you don't care
but yet you are crying"
Confrontation - Correct answer ✔✔ What interview technique should you not use with
adolescents because it is usually not effective
Interpretation - Correct answer ✔✔ interview technique in which an inference is made about
the feelings or concerns of a patient, used to clarify data that is already collected
Interpretation (inferring) - Correct answer ✔✔ "you seem anxious are you worried about all
your exams this week?" is an example of which interview technique
Reflection or Echoing - Correct answer ✔✔ " you are saying that the pain is star and stabbing, is
it worse in the evening" is an example of what interview technique?
Open ended question - Correct answer ✔✔ type of question asked used to elicit feelings or
perceptions asking how or what
An open ended question - Correct answer ✔✔ What is the most effective type of question to
ask?
GUIDE & REVIEW
Introductory Phase - Correct answer ✔✔ Phase of interview process in which the nurse
introduces self, explains the purpose of interview and note taking, assures confidentiality and
privacy, build rapport
Working Phase - Correct answer ✔✔ Phase of interview in which the nurse collects data by
collaborating with the patient, identifies and sets goals, uses listening, observing, and critical
thinking, gets history, ROS
Summary/Closing Phase - Correct answer ✔✔ Phase of interview in which the nurse
summarizes and restates findings, validates problems/goals, discusses plan to solve problem
Demeanor - Correct answer ✔✔ type of nonverbal interview technique n which you enter room
with positive expression calm and undistracted, focus your attention on the patient, do not
overwhelm the patient by invading personal space
Facilitation, reflection, clarification, echoing, empathetic responses, confrontation,
interpretation, emotional/empathetic - Correct answer ✔✔ Name the methods of Interviewing
Facilitation - Correct answer ✔✔ interview technique in which you cue the patient to continue
(mmhm, go on, I'm listening) nod head lean forward make eye contact
Reflection (Echoing) - Correct answer ✔✔ Interview technique in which you repeat the patient
own words to encourage expression of facts and feelings, used to clarify data, rephrase info
Clarification - Correct answer ✔✔ interview technique in which you validate what you hear by
comprehending the meaning of terms "what did you mean by falling out"
, Empathetic response - Correct answer ✔✔ interview technique in which you establish rapport
with the patient and be sure to identify the feelings of the patient That must have been difficult
for you"
Therapeutic use of self - Correct answer ✔✔ what is it called when you use yourself to connect
with client ex: "I've had surgery before so I can relate to what you are going through"
Confrontation - Correct answer ✔✔ interview technique in which you identify and state
observations that seem to be at odds with the statement of the patient "you say you don't care
but yet you are crying"
Confrontation - Correct answer ✔✔ What interview technique should you not use with
adolescents because it is usually not effective
Interpretation - Correct answer ✔✔ interview technique in which an inference is made about
the feelings or concerns of a patient, used to clarify data that is already collected
Interpretation (inferring) - Correct answer ✔✔ "you seem anxious are you worried about all
your exams this week?" is an example of which interview technique
Reflection or Echoing - Correct answer ✔✔ " you are saying that the pain is star and stabbing, is
it worse in the evening" is an example of what interview technique?
Open ended question - Correct answer ✔✔ type of question asked used to elicit feelings or
perceptions asking how or what
An open ended question - Correct answer ✔✔ What is the most effective type of question to
ask?
