DELL CLIENT FOUNDATIONS COMPLETE STUDY
GUIDE WITH SOLVED QUESTIONS
◉ How will the Dell Command Utility Update help customers?
Answer: NOT Dell Command Utility Update will check online for the
latest Operating System updates and download and install the
updates.
◉ State True or False: BIOS Recovery can be used to recover from a
No Boot/No POST failure which could be caused by a corrupted
BIOS.
Answer: True
◉ Choose all that apply: You are servicing a Dell Inspiron 22
3265/3263 AIO Desktop and determine that the LCD panel is faulty.
What troubleshooting steps will you follow before replacing the LCD
Assembly?
Answer: NOT Run ePSA, but press Esc to stop testing and regain
control of the cursor. Double tap on the screen and see if the cursor
moves to your pressed location. That will determine if hardware is
needed to be replaced or it is a software problem.
NOT Initiate BIOS Recovery by pressing Ctrl + Esc keys upon
powering on the system.
, ◉ When do you select the BT Disabled setting in Service Menu of
Manufacturing Mode (SMMM)?
Answer: NOT If BT card is not ordered with the system.
◉ Name the tool that can successfully repair and ignore defective
memory areas by masking the address from system usage.
Answer: NOT ePSA.
◉ State True or False: After replacing the system board on a
Chromebook, you will need to execute RMA Shim to set VPD
information and install the Chrome OS.
Answer: True
◉ Choose all that apply: What is correct about Intel Optane
Memory?
Answer: NOT It is a system acceleration solution for new 7th Gen
Intel Core-I processor & Chipset platforms.
◉ Choose all that apply: Which of the following items are not
affected by the RTC Reset?
Answer: NOT Service Tag.
NOT Enable Legacy Option ROMs.
NOT Ownership Tag.
GUIDE WITH SOLVED QUESTIONS
◉ How will the Dell Command Utility Update help customers?
Answer: NOT Dell Command Utility Update will check online for the
latest Operating System updates and download and install the
updates.
◉ State True or False: BIOS Recovery can be used to recover from a
No Boot/No POST failure which could be caused by a corrupted
BIOS.
Answer: True
◉ Choose all that apply: You are servicing a Dell Inspiron 22
3265/3263 AIO Desktop and determine that the LCD panel is faulty.
What troubleshooting steps will you follow before replacing the LCD
Assembly?
Answer: NOT Run ePSA, but press Esc to stop testing and regain
control of the cursor. Double tap on the screen and see if the cursor
moves to your pressed location. That will determine if hardware is
needed to be replaced or it is a software problem.
NOT Initiate BIOS Recovery by pressing Ctrl + Esc keys upon
powering on the system.
, ◉ When do you select the BT Disabled setting in Service Menu of
Manufacturing Mode (SMMM)?
Answer: NOT If BT card is not ordered with the system.
◉ Name the tool that can successfully repair and ignore defective
memory areas by masking the address from system usage.
Answer: NOT ePSA.
◉ State True or False: After replacing the system board on a
Chromebook, you will need to execute RMA Shim to set VPD
information and install the Chrome OS.
Answer: True
◉ Choose all that apply: What is correct about Intel Optane
Memory?
Answer: NOT It is a system acceleration solution for new 7th Gen
Intel Core-I processor & Chipset platforms.
◉ Choose all that apply: Which of the following items are not
affected by the RTC Reset?
Answer: NOT Service Tag.
NOT Enable Legacy Option ROMs.
NOT Ownership Tag.
