FBLA Business Communication | Comprehensive Study Guide & Practice Questions | 2026-2027
Personal business letter a letter written from an individual to a person, business, or organization
Return Address the address of the sender
Letterhead a sheet of stationary with name and address of the organization printed at the top
Business letters usually keyed on paper; contain a letterhead at the top of the page
Mailing Address name and address of the business or person to whom the letter is being sent
Salutation word of greeting used to begin a letter
Body message of the letter
Complimentary Close closing or farewell of the letter
Enclosure Notation indicated that another doc is enclosed within a letter
Large Business Envelope Size #10
Small Business Envelope Size #6 3/4
Memos written communications used to communicate information to individuals within a
business organization
Memo Guide Words TO, FROM, DATE, SUBJECT ; should be keyed in bold, all caps, followed by a
colon, and double spaced
Unbound Report short reports prepared without binders or covers
Bibliography sources used in body of report
, FBLA Business Communication | Comprehensive Study Guide & Practice Questions | 2026-2027
Bibliography Entries should be listed alphabetically by author's last name
5 C's of Communication 1. Clear
2. Concise
3. Complete
4. Cohesive
5. Courteous
Clear good words; eye contact
Concise short sentences; direct; open
Complete meets needs; honesty
Cohesive focused
Courteous non-judgemental
Internal Communication within the company
Purpose of Internal Communication to exchange info between various departments and division of organization
Types of Internal Communication 1. vertical
2. horizontal
Frequency of Internal Communication occurs frequently in organizational activities
Distance of Internal Communication no significant distance usually
Coverage of Internal Communication limited within the organization
External Communication communication outside the company
Purpose of External Communication mainly for maintaining relationships with external parties
Personal business letter a letter written from an individual to a person, business, or organization
Return Address the address of the sender
Letterhead a sheet of stationary with name and address of the organization printed at the top
Business letters usually keyed on paper; contain a letterhead at the top of the page
Mailing Address name and address of the business or person to whom the letter is being sent
Salutation word of greeting used to begin a letter
Body message of the letter
Complimentary Close closing or farewell of the letter
Enclosure Notation indicated that another doc is enclosed within a letter
Large Business Envelope Size #10
Small Business Envelope Size #6 3/4
Memos written communications used to communicate information to individuals within a
business organization
Memo Guide Words TO, FROM, DATE, SUBJECT ; should be keyed in bold, all caps, followed by a
colon, and double spaced
Unbound Report short reports prepared without binders or covers
Bibliography sources used in body of report
, FBLA Business Communication | Comprehensive Study Guide & Practice Questions | 2026-2027
Bibliography Entries should be listed alphabetically by author's last name
5 C's of Communication 1. Clear
2. Concise
3. Complete
4. Cohesive
5. Courteous
Clear good words; eye contact
Concise short sentences; direct; open
Complete meets needs; honesty
Cohesive focused
Courteous non-judgemental
Internal Communication within the company
Purpose of Internal Communication to exchange info between various departments and division of organization
Types of Internal Communication 1. vertical
2. horizontal
Frequency of Internal Communication occurs frequently in organizational activities
Distance of Internal Communication no significant distance usually
Coverage of Internal Communication limited within the organization
External Communication communication outside the company
Purpose of External Communication mainly for maintaining relationships with external parties
