CPI Certification Test LATEST
UPDATES!!! 2026-2027 | CORRECT
SOLUTIONS WITH QUIZ & ANSWERS |
HIGHLY GRADED A+
4 Behavior Levels - CORRECT ANSWERS-1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - CORRECT ANSWERS-Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - CORRECT ANSWERS-directive-attempt to
control the situation and begin to set limits
Staff Attitude and Approach Acting Out Person - CORRECT ANSWERS-non-violent
physical crisis intervention
Staff Attitudes for Tension Reduction - CORRECT ANSWERS-therapeutic rapport
decrease in energy regaining of rationality
integrated Experience - CORRECT ANSWERS-we can set the tone for whether or not
the behavior escalates or de-escalates
non-verbal-proxemics (personal space) - CORRECT ANSWERS-area surrounding your
body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender,
age, status, appearance, and familiarity.
kinesics (body language) - CORRECT ANSWERS-non-verbal message transmitted by
motion and body posture. Factors: eye contact, facial expressions send a very strong
message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - CORRECT ANSWERS-safety
less threatening
communicates respect
, components of the communication pyramid - CORRECT ANSWERS-verbal
communication, para verbal coomunication, and non-verbal communication
what is paraverbal communication - CORRECT ANSWERS-how we say what we say
three components of paraverbal communication - CORRECT ANSWERS-tone
volume
cadence
total voice control
what is the verbal escalation continuum? - CORRECT ANSWERS-the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning - CORRECT ANSWERS-information-seeking
what is an intervention for questioning - CORRECT ANSWERS-give a rational response
redirect
what is refusal? - CORRECT ANSWERS-non-compliance
what is an intervention for refusal - CORRECT ANSWERS-set limits
give options
what is release - CORRECT ANSWERS-high energy outburst
intervention for release - CORRECT ANSWERS-let it happen
isolate the situation
what is intimidation - CORRECT ANSWERS-verbal or non verbal threats
intervention for intimidation - CORRECT ANSWERS-take it seriously
get help
document
what is tension reduction - CORRECT ANSWERS-decreased energy and regaining
rationality
what is an intervention for tension reduction - CORRECT ANSWERS-therapeutic
rapport
UPDATES!!! 2026-2027 | CORRECT
SOLUTIONS WITH QUIZ & ANSWERS |
HIGHLY GRADED A+
4 Behavior Levels - CORRECT ANSWERS-1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - CORRECT ANSWERS-Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - CORRECT ANSWERS-directive-attempt to
control the situation and begin to set limits
Staff Attitude and Approach Acting Out Person - CORRECT ANSWERS-non-violent
physical crisis intervention
Staff Attitudes for Tension Reduction - CORRECT ANSWERS-therapeutic rapport
decrease in energy regaining of rationality
integrated Experience - CORRECT ANSWERS-we can set the tone for whether or not
the behavior escalates or de-escalates
non-verbal-proxemics (personal space) - CORRECT ANSWERS-area surrounding your
body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender,
age, status, appearance, and familiarity.
kinesics (body language) - CORRECT ANSWERS-non-verbal message transmitted by
motion and body posture. Factors: eye contact, facial expressions send a very strong
message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - CORRECT ANSWERS-safety
less threatening
communicates respect
, components of the communication pyramid - CORRECT ANSWERS-verbal
communication, para verbal coomunication, and non-verbal communication
what is paraverbal communication - CORRECT ANSWERS-how we say what we say
three components of paraverbal communication - CORRECT ANSWERS-tone
volume
cadence
total voice control
what is the verbal escalation continuum? - CORRECT ANSWERS-the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning - CORRECT ANSWERS-information-seeking
what is an intervention for questioning - CORRECT ANSWERS-give a rational response
redirect
what is refusal? - CORRECT ANSWERS-non-compliance
what is an intervention for refusal - CORRECT ANSWERS-set limits
give options
what is release - CORRECT ANSWERS-high energy outburst
intervention for release - CORRECT ANSWERS-let it happen
isolate the situation
what is intimidation - CORRECT ANSWERS-verbal or non verbal threats
intervention for intimidation - CORRECT ANSWERS-take it seriously
get help
document
what is tension reduction - CORRECT ANSWERS-decreased energy and regaining
rationality
what is an intervention for tension reduction - CORRECT ANSWERS-therapeutic
rapport
