SCM 300 Exam 2 ASU Davila Questions with Correct Answers
(Grade A+)
Question 1: Brick-and-Mortar Business
Answer: a business that operates in a physical store without an internet presence
Question 2: Online or E-tailing
Answer: All products and services are sold to customers through an online website. Example: Amazon.com
Question 3: Brick and Clicks
Answer: Companies that use both a physical store and the Web to sell their products and services.
Question 4: Clicks and Calls
Answer: In addition to taking orders via the company website, some companies will also offer sales via the
phone. Examples: Lands' End and L.L. Bean
Question 5: Omni-channel retailing
Answer: Retailers that are fully committed to engaging customers via catalogs, phone calls, websites, email,
internet chatrooms, social media sites or mobile apps, and of course also in stores.
Question 6: Retail sources of supply
Answer: manufacturers, wholesalers, drop shippers
Question 7: drop shippers
Answer: An organization that ties manufactures and/or wholesalers directly to consumers. They never
posses the product, they just take orders to fulfill by another party.
Question 8: Chargebacks
Answer: effectively penalties charged by retail organizations to their suppliers/vendors for any number of
minor and major supply chain offenses
Page 1
, Question 9: Collaborative Planning, Forecasting, and Replenishment (CPFR)
Answer: A formalized effort by supply chain partners to share data and collectively develop forecast in an
attempt to reduce supply chain cost through better planning
Question 10: vendor-managed inventory (VMI)
Answer: An arrangement where retailers allow vendors to monitor in-store inventories, initiate
orders/shipments to the store when inventories are low, and also bring the items into the store and onto the
shelf.
Question 11: Last Mile
Answer: the portion of the supply chain between the final inventory holding facility and the end consumer
Question 12: Prototype Stores
Answer: A series of stores that have common design, construction and layout. Standardized plans that will
work across many stores for chain retailers.
Question 13: Rationalized Retailing
Answer: This retail strategy has retail chains develop rigid control structures to develop and manage
processes such that all the retail outlets are managed in the same way. An employee would easily be able to
work at almost any store since everything is done the same way.
Question 14: Planogram
Answer: A map of where every product goes on a retail store shelf.
Question 15: Customers cost for waiting lines
Answer: Time
Question 16: Company cost for waiting line
Answer: Money paid to maintain the line (employees)
Question 17: Waiting line Input Source
Answer: The population of people that might want service
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(Grade A+)
Question 1: Brick-and-Mortar Business
Answer: a business that operates in a physical store without an internet presence
Question 2: Online or E-tailing
Answer: All products and services are sold to customers through an online website. Example: Amazon.com
Question 3: Brick and Clicks
Answer: Companies that use both a physical store and the Web to sell their products and services.
Question 4: Clicks and Calls
Answer: In addition to taking orders via the company website, some companies will also offer sales via the
phone. Examples: Lands' End and L.L. Bean
Question 5: Omni-channel retailing
Answer: Retailers that are fully committed to engaging customers via catalogs, phone calls, websites, email,
internet chatrooms, social media sites or mobile apps, and of course also in stores.
Question 6: Retail sources of supply
Answer: manufacturers, wholesalers, drop shippers
Question 7: drop shippers
Answer: An organization that ties manufactures and/or wholesalers directly to consumers. They never
posses the product, they just take orders to fulfill by another party.
Question 8: Chargebacks
Answer: effectively penalties charged by retail organizations to their suppliers/vendors for any number of
minor and major supply chain offenses
Page 1
, Question 9: Collaborative Planning, Forecasting, and Replenishment (CPFR)
Answer: A formalized effort by supply chain partners to share data and collectively develop forecast in an
attempt to reduce supply chain cost through better planning
Question 10: vendor-managed inventory (VMI)
Answer: An arrangement where retailers allow vendors to monitor in-store inventories, initiate
orders/shipments to the store when inventories are low, and also bring the items into the store and onto the
shelf.
Question 11: Last Mile
Answer: the portion of the supply chain between the final inventory holding facility and the end consumer
Question 12: Prototype Stores
Answer: A series of stores that have common design, construction and layout. Standardized plans that will
work across many stores for chain retailers.
Question 13: Rationalized Retailing
Answer: This retail strategy has retail chains develop rigid control structures to develop and manage
processes such that all the retail outlets are managed in the same way. An employee would easily be able to
work at almost any store since everything is done the same way.
Question 14: Planogram
Answer: A map of where every product goes on a retail store shelf.
Question 15: Customers cost for waiting lines
Answer: Time
Question 16: Company cost for waiting line
Answer: Money paid to maintain the line (employees)
Question 17: Waiting line Input Source
Answer: The population of people that might want service
Page 2
