scm 300 mod 5 Questions with Correct Answers (Grade A+)
Question 1: 4 Retailing Options
Answer: 1) Brink and Mortar- McDonalds 2) Online- Amazon 3) Bricks and clicks- Barnes and Noble 4)
Clicks and calls - Lands' End & L.L. Bean
Question 2: Omni-channel Retailing
Answer: Retailers fully committed to engaging customers via catalogs, phone calls, websites, email, social
media, chat rooms, and in-store. Nordstrom. Must have high level of supply chain flexability
Question 3: 3 Retail sources of supply
Answer: 1) Manufactures - Create the product 2) Wholesalers - Purchase an assortment of goods from the
manufacture providing a one stop shop for retailers 3) Drop shippers - These organizations take orders
which are fulfilled by another party.
Question 4: Chargebacks
Answer: Penalties charged by the retail organizations to their suppliers/vendors for any number of
minor/major supply chain offenses. ex: late shipments, damaged goods.
Question 5: CPFR
Answer: Collaborative, Planning, Forecasting, and Rescheduling. A collective effort by supply chain
partners to share data and forecasts in effort to reduce costs.
Question 6: Vendor managed inventory
Answer: Allowing suppliers to control inventory in your store. Reorder supplies, stock shelves, etc.
Question 7: Last Mile
Answer: The portion of supply chain between the final inventory facility and the end consumer
Question 8: 4 Types of Retail ownership
Answer: 1) Independents - One store, one owner 2) Chains - multiple stores/facilities, one owner/company.
Home depot, gap 3) Franchises - Franchisor owns rights, Franchisee is allowed to open under the name.
Must follow all rules. McDonalds, BWW 4) Cooperatives - Retailer owned by its customer members. Fit
very special needs of consumers. REI
Page 1
, Question 9: Prototype Stores
Answer: A series of stores that have a common design, construction, and layout
Question 10: Rationalized Retailing
Answer: Retail strategy that develops rigid control structures to develop and manage processes such that all
retail outlets are managed the same.
Question 11: Planogram
Answer: A map of where every product goes on a retail store shelf
Question 12: 4 Store security issues - must protect
Answer: Employees - managers, vendors, store employees Store assets - Inventory, cash Customers and
their assets - Cars in parking lot Data - Company, customer, vendor data. Card #s etc.
Question 13: Goal of waiting line management
Answer: Balance the cost paid by the customer (time) with the cost paid by the company (money paid to
maintain the system)
Question 14: Parts of a waiting line system
Answer: Input source - People that might want the service Waiting in line - Customers waiting for service
Service facility - Where the customers are helped
Question 15: 4 Managerial Considerations in Queues/lines
Answer: Customers - How many are there? Waiting lines - Types and how many lines Employees - Skill
level and speed. How many? Service Facilities - How effective and efficient?
Question 16: Basic waiting line terminology
Answer: Queue - line Channel - line. # of lines available at each step Phase - A single step in process.
Applying for college
Question 17: Intro Sections: Grocery stores
Answer: Store layouts. most profitable sections of the store
Page 2
Question 1: 4 Retailing Options
Answer: 1) Brink and Mortar- McDonalds 2) Online- Amazon 3) Bricks and clicks- Barnes and Noble 4)
Clicks and calls - Lands' End & L.L. Bean
Question 2: Omni-channel Retailing
Answer: Retailers fully committed to engaging customers via catalogs, phone calls, websites, email, social
media, chat rooms, and in-store. Nordstrom. Must have high level of supply chain flexability
Question 3: 3 Retail sources of supply
Answer: 1) Manufactures - Create the product 2) Wholesalers - Purchase an assortment of goods from the
manufacture providing a one stop shop for retailers 3) Drop shippers - These organizations take orders
which are fulfilled by another party.
Question 4: Chargebacks
Answer: Penalties charged by the retail organizations to their suppliers/vendors for any number of
minor/major supply chain offenses. ex: late shipments, damaged goods.
Question 5: CPFR
Answer: Collaborative, Planning, Forecasting, and Rescheduling. A collective effort by supply chain
partners to share data and forecasts in effort to reduce costs.
Question 6: Vendor managed inventory
Answer: Allowing suppliers to control inventory in your store. Reorder supplies, stock shelves, etc.
Question 7: Last Mile
Answer: The portion of supply chain between the final inventory facility and the end consumer
Question 8: 4 Types of Retail ownership
Answer: 1) Independents - One store, one owner 2) Chains - multiple stores/facilities, one owner/company.
Home depot, gap 3) Franchises - Franchisor owns rights, Franchisee is allowed to open under the name.
Must follow all rules. McDonalds, BWW 4) Cooperatives - Retailer owned by its customer members. Fit
very special needs of consumers. REI
Page 1
, Question 9: Prototype Stores
Answer: A series of stores that have a common design, construction, and layout
Question 10: Rationalized Retailing
Answer: Retail strategy that develops rigid control structures to develop and manage processes such that all
retail outlets are managed the same.
Question 11: Planogram
Answer: A map of where every product goes on a retail store shelf
Question 12: 4 Store security issues - must protect
Answer: Employees - managers, vendors, store employees Store assets - Inventory, cash Customers and
their assets - Cars in parking lot Data - Company, customer, vendor data. Card #s etc.
Question 13: Goal of waiting line management
Answer: Balance the cost paid by the customer (time) with the cost paid by the company (money paid to
maintain the system)
Question 14: Parts of a waiting line system
Answer: Input source - People that might want the service Waiting in line - Customers waiting for service
Service facility - Where the customers are helped
Question 15: 4 Managerial Considerations in Queues/lines
Answer: Customers - How many are there? Waiting lines - Types and how many lines Employees - Skill
level and speed. How many? Service Facilities - How effective and efficient?
Question 16: Basic waiting line terminology
Answer: Queue - line Channel - line. # of lines available at each step Phase - A single step in process.
Applying for college
Question 17: Intro Sections: Grocery stores
Answer: Store layouts. most profitable sections of the store
Page 2
