CPXP EXAMS COMPLETE COURSE REVIEW
GUIDE
◉ CIQ.
Answer: Cultural IQ test: Measures cultural engagement with 10
questions on a scale of 1-10
◉ What 3 elements do patients use in choosing healthcare?.
Answer: 1- Cost
2- Quality
3- Service
◉ transformational leadership.
Answer: inspiring and championing followers to make the best
decisions so that they might become leaders
◉ Mission, Vision, Values.
Answer: Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
◉ Circle of Growth.
, Answer: Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
◉ Possible lifetime value of a patient to a hospital.
Answer: $200,000
◉ Cultural Competence.
Answer: a set of congruent behaviors, attitudes, and policies that
come together in a system, agency, or among professionals that
enables effective work in cross-cultural situations.
*one of the main factors needed to close the disparities gap in
healthcare
◉ REGARDS of diversity.
Answer: Race
Ethnicity
Gender
Age
Religion
Disability
GUIDE
◉ CIQ.
Answer: Cultural IQ test: Measures cultural engagement with 10
questions on a scale of 1-10
◉ What 3 elements do patients use in choosing healthcare?.
Answer: 1- Cost
2- Quality
3- Service
◉ transformational leadership.
Answer: inspiring and championing followers to make the best
decisions so that they might become leaders
◉ Mission, Vision, Values.
Answer: Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
◉ Circle of Growth.
, Answer: Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
◉ Possible lifetime value of a patient to a hospital.
Answer: $200,000
◉ Cultural Competence.
Answer: a set of congruent behaviors, attitudes, and policies that
come together in a system, agency, or among professionals that
enables effective work in cross-cultural situations.
*one of the main factors needed to close the disparities gap in
healthcare
◉ REGARDS of diversity.
Answer: Race
Ethnicity
Gender
Age
Religion
Disability
