CPXP COMPREHENSIVE EXAM STUDY
GUIDE WITH COMPLETE SOLUTIONS
●● CIQ
Answer: Cultural IQ test: Measures cultural engagement with 10
questions on a scale of 1-10
●● What 3 elements do patients use in choosing healthcare?
Answer: 1- Cost
2- Quality
3- Service
●● transformational leadership
Answer: inspiring and championing followers to make the best decisions
so that they might become leaders
●● Mission, Vision, Values
Answer: Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
●● Circle of Growth
, Answer: Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
●● Possible lifetime value of a patient to a hospital
Answer: $200,000
●● Cultural Competence
Answer: a set of congruent behaviors, attitudes, and policies that come
together in a system, agency, or among professionals that enables
effective work in cross-cultural situations.
*one of the main factors needed to close the disparities gap in healthcare
●● REGARDS of diversity
Answer: Race
Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
GUIDE WITH COMPLETE SOLUTIONS
●● CIQ
Answer: Cultural IQ test: Measures cultural engagement with 10
questions on a scale of 1-10
●● What 3 elements do patients use in choosing healthcare?
Answer: 1- Cost
2- Quality
3- Service
●● transformational leadership
Answer: inspiring and championing followers to make the best decisions
so that they might become leaders
●● Mission, Vision, Values
Answer: Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
●● Circle of Growth
, Answer: Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
●● Possible lifetime value of a patient to a hospital
Answer: $200,000
●● Cultural Competence
Answer: a set of congruent behaviors, attitudes, and policies that come
together in a system, agency, or among professionals that enables
effective work in cross-cultural situations.
*one of the main factors needed to close the disparities gap in healthcare
●● REGARDS of diversity
Answer: Race
Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
