CPI CERTIFICATION TRAINING EXAM II ACTUAL
QUESTIONS AND CORRECT ANSWERS
◉ Staff Attitude and Approach to Anxiety.
Answer: Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
◉ Staff Attitude and Approach to Defensive.
Answer: directive-attempt to control the situation and begin to set
limits
◉ Staff Attitude and Approach Acting Out Person.
Answer: non-violent physical crisis intervention
◉ Staff Attitudes for Tension Reduction.
Answer: therapeutic rapport decrease in energy regaining of
rationality
◉ integrated Experience.
Answer: we can set the tone for whether or not the behavior
escalates or de-escalates
, ◉ non-verbal-proxemics (personal space).
Answer: area surrounding your body considered an extension of self.
1 1/2 to 3 feet (typically) culture, height, gender, age, status,
appearance, and familiarity.
◉ kinesics (body language).
Answer: non-verbal message transmitted by motion and body
posture. Factors: eye contact, facial expressions send a very strong
message gestures, how we stand
(stance) hands
◉ 3 reasons for using the CPI supportive stance.
Answer: safety
less threatening
communicates respect
◉ components of the communication pyramid.
Answer: verbal communication, para verbal coomunication, and
non-verbal communication
◉ what is paraverbal communication.
Answer: how we say what we say
QUESTIONS AND CORRECT ANSWERS
◉ Staff Attitude and Approach to Anxiety.
Answer: Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
◉ Staff Attitude and Approach to Defensive.
Answer: directive-attempt to control the situation and begin to set
limits
◉ Staff Attitude and Approach Acting Out Person.
Answer: non-violent physical crisis intervention
◉ Staff Attitudes for Tension Reduction.
Answer: therapeutic rapport decrease in energy regaining of
rationality
◉ integrated Experience.
Answer: we can set the tone for whether or not the behavior
escalates or de-escalates
, ◉ non-verbal-proxemics (personal space).
Answer: area surrounding your body considered an extension of self.
1 1/2 to 3 feet (typically) culture, height, gender, age, status,
appearance, and familiarity.
◉ kinesics (body language).
Answer: non-verbal message transmitted by motion and body
posture. Factors: eye contact, facial expressions send a very strong
message gestures, how we stand
(stance) hands
◉ 3 reasons for using the CPI supportive stance.
Answer: safety
less threatening
communicates respect
◉ components of the communication pyramid.
Answer: verbal communication, para verbal coomunication, and
non-verbal communication
◉ what is paraverbal communication.
Answer: how we say what we say
