FSM General Management Terms Exam
Questions with Verified Correct Answers
the process of guiding and/or supervising the activities of an organization to achieve plans
and objectives.
actuating/directing/leading
in the funeral service context, sales of funeral merchandise to consumers by sellers other than
a funeral home.
third party merchandise sales
the art of making the public aware of the services or commodities that a business has for sale.
advertising
specific procedures to be followed to ensure that all essential details are addressed in the
manner that the reasonably prudent funeral director would follow under the same or similar
circumstances.
standards of care
the process of measuring organizational and individual performance with predetermined
standards or expected results.
controlling/evaluating
the monitoring and maintaining of the funeral home physical plant, workspace and funeral
equipment.
facilities management
the utilization and monitoring of assets, revenue, expenditures, and capital.
financial management
the administration of a funeral service enterprise, the activities of which encompass
marketing, office, human resources, facilities, and financial management.
funeral service management
Questions with Verified Correct Answers
the process of guiding and/or supervising the activities of an organization to achieve plans
and objectives.
actuating/directing/leading
in the funeral service context, sales of funeral merchandise to consumers by sellers other than
a funeral home.
third party merchandise sales
the art of making the public aware of the services or commodities that a business has for sale.
advertising
specific procedures to be followed to ensure that all essential details are addressed in the
manner that the reasonably prudent funeral director would follow under the same or similar
circumstances.
standards of care
the process of measuring organizational and individual performance with predetermined
standards or expected results.
controlling/evaluating
the monitoring and maintaining of the funeral home physical plant, workspace and funeral
equipment.
facilities management
the utilization and monitoring of assets, revenue, expenditures, and capital.
financial management
the administration of a funeral service enterprise, the activities of which encompass
marketing, office, human resources, facilities, and financial management.
funeral service management
