FSM Test 1 Exam Questions with Verified
Correct Answers
Define System
a collection of interrelated parts working together towards a common goal
Key system characteristic
Interdependency
Define quality
customer satisfication
Quality Assurance
Ensures maintenance of standards within prescribed tolerances
Total Quality Management
Continual improvement method to improve processes not people
Continuous Quality Improvement
focused management philosophy to continuously improve all organizational processes, blurred
system including everyone -> more leadership
Six Sigma
Business method for improving quality by removing defects and their causes
Six standard deviations from the mean = very little variation
average is 3 sigma
Reengineering
redesign of business processes for dramatic improvement, improving processes that are core to
a business rather than individual tasks
Lean
Made to order items, exactly how the customer wants
fewer defects than in mass production
, Benchmarking
comparing one's performance with those believed to be 'best in class'
Plan-Do-Check-Act
Plan improvement
Do changes
Check results
Act to implement
Cause and Effect Diagrams
ishikawa or fish bone diagram
Control Charts
graphical records of process performance over time
Pareto Analysis
80-20 rule
80% of a given outcome typically results from 20% of an input
Define management
efficiently and effectively transforming inputs into outputs
Define efficiency
doing things right
getting most output from the least amount of input
Define effectiveness
doing the right things
follow gut feeling
authority
delegation from top to lower levels of management
right of management to direct others
responsibility
obligation to perform an assigned activity
cannot be passed on to another
Correct Answers
Define System
a collection of interrelated parts working together towards a common goal
Key system characteristic
Interdependency
Define quality
customer satisfication
Quality Assurance
Ensures maintenance of standards within prescribed tolerances
Total Quality Management
Continual improvement method to improve processes not people
Continuous Quality Improvement
focused management philosophy to continuously improve all organizational processes, blurred
system including everyone -> more leadership
Six Sigma
Business method for improving quality by removing defects and their causes
Six standard deviations from the mean = very little variation
average is 3 sigma
Reengineering
redesign of business processes for dramatic improvement, improving processes that are core to
a business rather than individual tasks
Lean
Made to order items, exactly how the customer wants
fewer defects than in mass production
, Benchmarking
comparing one's performance with those believed to be 'best in class'
Plan-Do-Check-Act
Plan improvement
Do changes
Check results
Act to implement
Cause and Effect Diagrams
ishikawa or fish bone diagram
Control Charts
graphical records of process performance over time
Pareto Analysis
80-20 rule
80% of a given outcome typically results from 20% of an input
Define management
efficiently and effectively transforming inputs into outputs
Define efficiency
doing things right
getting most output from the least amount of input
Define effectiveness
doing the right things
follow gut feeling
authority
delegation from top to lower levels of management
right of management to direct others
responsibility
obligation to perform an assigned activity
cannot be passed on to another
