FSM Chapter 16 and 17 Study Questions with
Verified Correct Answers
Performance Improvement (PI)
The continuous study and adaptation of a healthcare organization's functions and processes to
increase the likelihood of achieving desired outcomes
One of the key tenets of total quality management is
continous performance improvement.
Productivity
A measure or level of output of goods produced or services rendered in relation to the input in
terms of resources used.
Lean six sigma focuses on the
elimination of waste in the food production system.
Increased production with less human effort has
been an objective in the foodservice industry for years.
A management process and set of disciplines that are coordinated to ensure that the
company consistently meets or exceeds quality standards as set by customers and stake
holders.
Total Quality Management
Performance improvement refers to measuring the ___________ in the systems model.
outputs
Total Quality Management (TQM)
a management philosophy that focuses on satisfying customers through empowering
employees to be an active part of continuous quality improvement
Who created the principles of TQM?
Dr. W Edward Deming (1982)
, Improve constantly and forever the system of production and service.
TQM Principle 5
Working in teams will solve many problems and improve quality and productivity. Break
down barriers between staff areas.
TQM Principle 9
TQM is based off of the __________ because it stresses the importance of team work,
interrelated, and interdependent parts.
systems model
Customer focus, strategic approach to operations, commitment to human resource
development, long-term focus, and total employee improvement are the subsystems of
TQM
Quality Assurance (outputs)
A process of checking for adherence to quality standards after the product has been produced.
TQM runs on the premise that
employees want to do their job, are naturally motivated, and have an eagerness to learn.
PDCA cycle
Plan, Do, Check, Act
Part of P in the PDCA cycle would involve:
Analyzing the process and establish objectives
Part of D in the PDCA cycle would involve
Doing the TQM approach to work and executing the plan
Part of C in the PDCA cycle is
Check and study the results, develop and implement tools and programs for performance
improvement.
A in PDCA cycle would involve
Take action the standardize or improve the process.
Verified Correct Answers
Performance Improvement (PI)
The continuous study and adaptation of a healthcare organization's functions and processes to
increase the likelihood of achieving desired outcomes
One of the key tenets of total quality management is
continous performance improvement.
Productivity
A measure or level of output of goods produced or services rendered in relation to the input in
terms of resources used.
Lean six sigma focuses on the
elimination of waste in the food production system.
Increased production with less human effort has
been an objective in the foodservice industry for years.
A management process and set of disciplines that are coordinated to ensure that the
company consistently meets or exceeds quality standards as set by customers and stake
holders.
Total Quality Management
Performance improvement refers to measuring the ___________ in the systems model.
outputs
Total Quality Management (TQM)
a management philosophy that focuses on satisfying customers through empowering
employees to be an active part of continuous quality improvement
Who created the principles of TQM?
Dr. W Edward Deming (1982)
, Improve constantly and forever the system of production and service.
TQM Principle 5
Working in teams will solve many problems and improve quality and productivity. Break
down barriers between staff areas.
TQM Principle 9
TQM is based off of the __________ because it stresses the importance of team work,
interrelated, and interdependent parts.
systems model
Customer focus, strategic approach to operations, commitment to human resource
development, long-term focus, and total employee improvement are the subsystems of
TQM
Quality Assurance (outputs)
A process of checking for adherence to quality standards after the product has been produced.
TQM runs on the premise that
employees want to do their job, are naturally motivated, and have an eagerness to learn.
PDCA cycle
Plan, Do, Check, Act
Part of P in the PDCA cycle would involve:
Analyzing the process and establish objectives
Part of D in the PDCA cycle would involve
Doing the TQM approach to work and executing the plan
Part of C in the PDCA cycle is
Check and study the results, develop and implement tools and programs for performance
improvement.
A in PDCA cycle would involve
Take action the standardize or improve the process.
