CERTIFIED APARTMENT LEASING
PROFESSIONAL (CALP) CERTIFICATION
EXAM COMPLETE PRACTICE QUESTIONS
AND ANSWERS
Question 1
When a resident reports an unpleasant incident on the community's property, what is
the FIRST action the leasing professional should take?
A. Express concern and/or sympathy for the resident.
B. Investigate the incident and those involved.
C. Ask the community manager to intervene.
D. Explain to the resident that he/she should stay calm.
Correct Answer
A. Express concern and/or sympathy for the resident
Question 2
Which activity is an example of outreach marketing?
A. Responding to a resident's text message or email
B. Performing flyer drops in a nearby neighborhood
C. Taking a prospective resident on a walkthrough
D. Closing on a lease by offering an upgraded unit
Correct Answer
B. Performing flyer drops in a nearby neighborhood
Page 1 of 204
,Question 3
A formal market survey can answer which question?
A. How do our residents rate our customer service?
B. What changes are occurring in the neighborhood?
C. How are the competitors compensating their leasing staff?
D. What is the level of criminal activity in the area?
Correct Answer
B. What changes are occurring in the neighborhood?
Question 4
In order to successfully process an application that is conditionally accepted, what
might a leasing professional require from the applicant?
A. Credit report
B. Proof of disability
C. Additional deposits
D. Shorter lease terms
Correct Answer
C. Additional deposits
Question 5
It is MOST appropriate for a leasing professional to ask close-ended questions when
trying to:
A. Gauge a person's interest.
B. Make a person feel at ease.
C. Understand how a person feels.
D. Obtain factual information from a person.
Correct Answer
D. Obtain factual information from a person
Page 2 of 204
,Question 6
In which circumstance should an adverse action notice be issued?
A. A community staff member has not met performance standards.
B. A maintenance issue has gone unresolved or uncorrected.
C. A resident had a physical or verbal dispute with another resident.
D. An application does not meet screening criteria and is rejected.
Correct Answer
D. An application does not meet screening criteria and is rejected
Question 7
Discrimination due to disparate impact means that a policy or procedure:
A. Negatively affects persons of a particular age group.
B. Has different impacts on persons of certain protected classes.
C. Adversely affects persons who do not have the capacity to legally abide.
D. Violates the rights of persons as given in the Fair Credit Reporting Act.
Correct Answer
B. Has different impacts on persons of certain protected classes
Question 8
Which aspect of virtual leasing is MOST important?
A. It saves money by shortening the demonstration
B. it is easy to learn and perform skillfully
C. it adds to the leasing professional's sales toolkit
D. it requires less of the relationship-building skillsets.
Correct Answer
C. it adds to the leasing professional's sales toolkit
Page 3 of 204
, Question 9
In the above example, what was the property-wide closing ratio? (use who
percentages)
A. 71.3%
B. 71.4%
C. 71.5%
D. 71.1%
Correct Answer
A. 71.3%
Question 10
An emotionally appealing sales technique typically involves connecting the features
and qualities of the apartment community with the:
A. Sales goals of the leasing professional.
B. Needs and interests of the prospective residents.
C. Feedback and praise provided by current residents.
D. Personal experience of the community staff members.
Correct Answer
B. Needs and interests of the prospective residents
Question 11
How can a leasing professional BEST increase the chances of turning an inbound lead
into a successful visit?
A. Find the source of the lead.
B. Respond to the lead immediately.
C. Send the lead a promotional flyer.
D. Add the lead to a direct mailing list.
Correct Answer
B. Respond to the lead immediately
Page 4 of 204
PROFESSIONAL (CALP) CERTIFICATION
EXAM COMPLETE PRACTICE QUESTIONS
AND ANSWERS
Question 1
When a resident reports an unpleasant incident on the community's property, what is
the FIRST action the leasing professional should take?
A. Express concern and/or sympathy for the resident.
B. Investigate the incident and those involved.
C. Ask the community manager to intervene.
D. Explain to the resident that he/she should stay calm.
Correct Answer
A. Express concern and/or sympathy for the resident
Question 2
Which activity is an example of outreach marketing?
A. Responding to a resident's text message or email
B. Performing flyer drops in a nearby neighborhood
C. Taking a prospective resident on a walkthrough
D. Closing on a lease by offering an upgraded unit
Correct Answer
B. Performing flyer drops in a nearby neighborhood
Page 1 of 204
,Question 3
A formal market survey can answer which question?
A. How do our residents rate our customer service?
B. What changes are occurring in the neighborhood?
C. How are the competitors compensating their leasing staff?
D. What is the level of criminal activity in the area?
Correct Answer
B. What changes are occurring in the neighborhood?
Question 4
In order to successfully process an application that is conditionally accepted, what
might a leasing professional require from the applicant?
A. Credit report
B. Proof of disability
C. Additional deposits
D. Shorter lease terms
Correct Answer
C. Additional deposits
Question 5
It is MOST appropriate for a leasing professional to ask close-ended questions when
trying to:
A. Gauge a person's interest.
B. Make a person feel at ease.
C. Understand how a person feels.
D. Obtain factual information from a person.
Correct Answer
D. Obtain factual information from a person
Page 2 of 204
,Question 6
In which circumstance should an adverse action notice be issued?
A. A community staff member has not met performance standards.
B. A maintenance issue has gone unresolved or uncorrected.
C. A resident had a physical or verbal dispute with another resident.
D. An application does not meet screening criteria and is rejected.
Correct Answer
D. An application does not meet screening criteria and is rejected
Question 7
Discrimination due to disparate impact means that a policy or procedure:
A. Negatively affects persons of a particular age group.
B. Has different impacts on persons of certain protected classes.
C. Adversely affects persons who do not have the capacity to legally abide.
D. Violates the rights of persons as given in the Fair Credit Reporting Act.
Correct Answer
B. Has different impacts on persons of certain protected classes
Question 8
Which aspect of virtual leasing is MOST important?
A. It saves money by shortening the demonstration
B. it is easy to learn and perform skillfully
C. it adds to the leasing professional's sales toolkit
D. it requires less of the relationship-building skillsets.
Correct Answer
C. it adds to the leasing professional's sales toolkit
Page 3 of 204
, Question 9
In the above example, what was the property-wide closing ratio? (use who
percentages)
A. 71.3%
B. 71.4%
C. 71.5%
D. 71.1%
Correct Answer
A. 71.3%
Question 10
An emotionally appealing sales technique typically involves connecting the features
and qualities of the apartment community with the:
A. Sales goals of the leasing professional.
B. Needs and interests of the prospective residents.
C. Feedback and praise provided by current residents.
D. Personal experience of the community staff members.
Correct Answer
B. Needs and interests of the prospective residents
Question 11
How can a leasing professional BEST increase the chances of turning an inbound lead
into a successful visit?
A. Find the source of the lead.
B. Respond to the lead immediately.
C. Send the lead a promotional flyer.
D. Add the lead to a direct mailing list.
Correct Answer
B. Respond to the lead immediately
Page 4 of 204
