WGU D317 IT APPLICATIONS ACTUAL TEST QUESTIONS WITH COMPLETE ANSWER KEY

WGU D317 IT APPLICATIONS ACTUAL TEST
QUESTIONS WITH COMPLETE ANSWER
KEY

●● Person or group of people that has its own functions with
responsibilities, authorities, and relationships to achieve its objectives
Answer: Organization


●● The role that defines the requirements for a service and takes
responsibility for the outcomes of service consumption
Answer: Customer


●● The role that uses services
Answer: User


●● The role that authorizes the budget for service consumption. Also
used to describe an organization or individual that provides financial or
other support for an initiative.
Answer: Sponsor


●● Set of specialized organizational capabilities for enabling value for
customers in the form of services
Answer: Service management

, ●● Is a means of enabling value co-creation by facilitating outcomes
that customers want to achieve without the customer having to manage
specific costs and risks
Answer: Service


●● Perceived benefits, usefulness, and importance of something
Answer: Value


●● A result for a stakeholder enabled by one or more outputs
Answer: Outcome


●● A tangible or intangible deliverable of an activity
Answer: Output


●● The amount of money spent on a specific activity or resource
Answer: Cost


●● A possible event that could cause harm or loss, or make it more
difficult to achieve objectives (uncertainty of outcome)
Answer: Risk


●● What are things that have the ownership transferred to a consumer?