USPS 421 CERTIFICATION EVALUATION
EXAM SCRIPT COMPLETE QUESTIONS AND
ANSWERS
●● USPS Vision
Answer: be profitable to deliver for future generations
●● 40
Answer: The USPS handles ________Percents of the world's card and
letter mail volume delivering more mail to more addresses in a
geographical area than any other post in the world
●● corporate strategy
Answer: is to improve operational efficiency
●● 24 hour clock
Answer: is an end-to-end process to ensure mail is collected, distributed
and delivered
●● National CT (clearance Time)
Answer: One if the main purposes of tracking the 24 hour milestone is to
complete the outgoing process by the _______________________
of 2300 and move carriers to earlier completion time.
,●● 1. All carriers back by 1800 (6pm)
2. Cancel 80% of collection mail by 2000 (8PM)
3. Dispatch Mail on time from plants to delivery units between the hours
of 0400-0900
Answer: Name three of the eight key indicators of the 24 hour clock
●● customer loyalty
Answer: is a key component to success and all employees, regardless of
position, can contribute to that success
●● Expectations
Answer: The most successful and respected organizations today are
bolstering customer loyalty by ensuring that the customer experience
exceeds all__________________________.
●● Quality end-to-end
Answer: service is the key to success
●● Shipping Services
Answer: in which the Postal service is competitive with other delivery
companies
, ●● Mailing services
Answer: are those which are market dominant; with no competition in
the market place
●● 1. Priority Mail Express
2. Priority Mail
3. Standard post
4. Parcel Return Service
5. International Mail
Answer: shipping service include:
●● 1. First Class mail
2. Periodicals
3. Standard Mail
4. Package Service mail
-Standard Post
-Media Mail
-Library Mail
5. Extra Services
Answer: Mailing Services:
●● - Shipping assistant
EXAM SCRIPT COMPLETE QUESTIONS AND
ANSWERS
●● USPS Vision
Answer: be profitable to deliver for future generations
●● 40
Answer: The USPS handles ________Percents of the world's card and
letter mail volume delivering more mail to more addresses in a
geographical area than any other post in the world
●● corporate strategy
Answer: is to improve operational efficiency
●● 24 hour clock
Answer: is an end-to-end process to ensure mail is collected, distributed
and delivered
●● National CT (clearance Time)
Answer: One if the main purposes of tracking the 24 hour milestone is to
complete the outgoing process by the _______________________
of 2300 and move carriers to earlier completion time.
,●● 1. All carriers back by 1800 (6pm)
2. Cancel 80% of collection mail by 2000 (8PM)
3. Dispatch Mail on time from plants to delivery units between the hours
of 0400-0900
Answer: Name three of the eight key indicators of the 24 hour clock
●● customer loyalty
Answer: is a key component to success and all employees, regardless of
position, can contribute to that success
●● Expectations
Answer: The most successful and respected organizations today are
bolstering customer loyalty by ensuring that the customer experience
exceeds all__________________________.
●● Quality end-to-end
Answer: service is the key to success
●● Shipping Services
Answer: in which the Postal service is competitive with other delivery
companies
, ●● Mailing services
Answer: are those which are market dominant; with no competition in
the market place
●● 1. Priority Mail Express
2. Priority Mail
3. Standard post
4. Parcel Return Service
5. International Mail
Answer: shipping service include:
●● 1. First Class mail
2. Periodicals
3. Standard Mail
4. Package Service mail
-Standard Post
-Media Mail
-Library Mail
5. Extra Services
Answer: Mailing Services:
●● - Shipping assistant
