RST 230 EXAM 1 STUDY GUIDE UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Question:
1. Core and Secondary Dimensions of diversity
Answer:
1. Core dimensions: Traits or characteristics that people are born with and are difficult to change, such as
Sexual identity, age, race, mother tongue
2. Secondary dimension: Traits or characteristics that were not born with and are easy to change such as
Social class, religion
Question:
2. Needs and barriers experienced by multicultural customers
Answer:
1. Consumer Racism: Receiving substandard service because of the race
2. Products and Policies: Not have been developed for multicultural customers in mind
3. Employees who are not at ease, and are frustrated and impatient to multicultural customers
Question:
3. Inclusion (what is inclusion, barriers to and benefits of inclusion)
- AR and class notes
Answer:
1. Its is a way of being with others that is welcoming, respectful, and values experience, knowledge and
abilities of others
2. Benefits of inclusion: Everyone gets equal access to services and products
3. Barriers of inclusion: Negative and stereotypes, psychological barriers, communication barriers,
transportation, economic problems, physical/structure problems, safety
Question:
4. antecedents of beliefs
Answer:
1. The conditions that set the stage for beliefs to develop
2. Ex, governments, parents, social media
Question:
5. Beliefs
Answer:
Involve what people perceive to be true
Question:
6. Attitudes
Answer:
1. Learned predisposition to respond in a favorable or unfavorable manner with respect to a given object
2. The enduring positive or negative feelings about people, objects, or issues
, Question:
7. Behaviors
Answer:
Any observable or measurable act, response or movements by individual, not the feelings but the acts
Question:
8. Stereotypes
Answer:
1. Can be either positive or negative
2. A standardized mental picture held in common by members of a group that represents an oversimplified
opinion, attitude or judgement
Question:
9. Prejudice
Answer:
1. A negative attitude toward a socially defined group and toward any person received to be a member of
that group
2. A preconceived opinion or attitude which is formed without due consideration of the facts
3. It is not based on scientific proof or rational thought process
Question:
10. Discrimination
Answer:
1. The translation into consequential behavior or prejudicial beliefs
2. Discrimination occurs when the object of prejudice is placed at some disadvantage not merited by his
own misconduct
3. Actions or practices carried out by members of dominant racial or ethnic groups that have a differential
and negative impact on members of subordinate racial or ethnic group
4. Horizontal discrimination: Discriminations between the minorities. Ex, Black discriminates Hispanic
Question:
11. Theories of discrimination
QUESTIONS AND CORRECT ANSWERS
Question:
1. Core and Secondary Dimensions of diversity
Answer:
1. Core dimensions: Traits or characteristics that people are born with and are difficult to change, such as
Sexual identity, age, race, mother tongue
2. Secondary dimension: Traits or characteristics that were not born with and are easy to change such as
Social class, religion
Question:
2. Needs and barriers experienced by multicultural customers
Answer:
1. Consumer Racism: Receiving substandard service because of the race
2. Products and Policies: Not have been developed for multicultural customers in mind
3. Employees who are not at ease, and are frustrated and impatient to multicultural customers
Question:
3. Inclusion (what is inclusion, barriers to and benefits of inclusion)
- AR and class notes
Answer:
1. Its is a way of being with others that is welcoming, respectful, and values experience, knowledge and
abilities of others
2. Benefits of inclusion: Everyone gets equal access to services and products
3. Barriers of inclusion: Negative and stereotypes, psychological barriers, communication barriers,
transportation, economic problems, physical/structure problems, safety
Question:
4. antecedents of beliefs
Answer:
1. The conditions that set the stage for beliefs to develop
2. Ex, governments, parents, social media
Question:
5. Beliefs
Answer:
Involve what people perceive to be true
Question:
6. Attitudes
Answer:
1. Learned predisposition to respond in a favorable or unfavorable manner with respect to a given object
2. The enduring positive or negative feelings about people, objects, or issues
, Question:
7. Behaviors
Answer:
Any observable or measurable act, response or movements by individual, not the feelings but the acts
Question:
8. Stereotypes
Answer:
1. Can be either positive or negative
2. A standardized mental picture held in common by members of a group that represents an oversimplified
opinion, attitude or judgement
Question:
9. Prejudice
Answer:
1. A negative attitude toward a socially defined group and toward any person received to be a member of
that group
2. A preconceived opinion or attitude which is formed without due consideration of the facts
3. It is not based on scientific proof or rational thought process
Question:
10. Discrimination
Answer:
1. The translation into consequential behavior or prejudicial beliefs
2. Discrimination occurs when the object of prejudice is placed at some disadvantage not merited by his
own misconduct
3. Actions or practices carried out by members of dominant racial or ethnic groups that have a differential
and negative impact on members of subordinate racial or ethnic group
4. Horizontal discrimination: Discriminations between the minorities. Ex, Black discriminates Hispanic
Question:
11. Theories of discrimination
