OM 300 Exam 2 Chilcutt | The University of Alabama | UPDATED
Questions with 100% Verified Answers
Question: Managing quality helps build successful strategies of A. differentiation, low cost and response. B.
differentiation, time and response. C. differentiation, low cost and service. D. differentiation, time and service.
Answer:
A. differentiation, low cost and response
Question: A successful quality strategy begins with A. satisfying customers and obtaining a competitive
advantage. B. an understanding of the principles of quality. C. an organizational culture that fosters quality. D.
engaging employees in the necessary activities to implement quality.
Answer:
C. an organizational culture that fosters quality
Question: Which of the following is NOT an external failure■ cost? A. lost goodwill B. scrap C. returned
goods D. costs to society
Answer:
B. scrap
Question: Which of the following is the Japanese term used to describe continuous improvement■ efforts? A.
poka-yoke B. kanban C. six sigma D. kaizen
Answer:
D. kaizen
Question: To develop a standard or■ benchmark, firms need to start with A. identifying benchmarking
partners. B. collecting benchmarking information. C. determining what to benchmark. D. forming a benchmark
team.
Answer:
C. determining what to benchmark
Question: Cause-and-effect diagrams are also known as A. fish-bone charts. B. target specification graphs. C.
Pareto charts. D. flowcharts.
Answer:
A. fish bone charts
Question: A device or technique that ensures production of a good unit every time is a A. poka-yoke.
Answer:
, A. poka-yoke
Question: B. fail-safe.
Answer:
Question: C. control chart.
Answer:
Question: D. zero defect.
Answer:
Question: Inspections should NOT take place A. during the■ step-by-step production process. B. at your■
supplier's plant while the supplier is producing. C. at your facility upon receipt of goods from your supplier. D.
after costly or irreversible processes.
Answer:
D. after costly or irreversible processes
Question: The objective of a statistical process control■ (SPC) system is to A. assess customer expectations.
B. eliminate natural variations. C. provide a statistical signal when assignable causes of variation are present. D.
provide a statistical signal when natural causes of variation are present.
Answer:
C. provide a statistical signal when assignable causes of variation are present
Question: The R■-chart A. generally uses control limits set at plus or minus 2 standard deviations of the■
distribution, rather than plus or minus 3 which is commonly used on the x■-bar chart. B. is used to measure
changes in the central tendency. C. control limits are computed using sample standard deviations. D. is used to
indicate gains or losses in uniformity.
Answer:
D. is used to indicate gains or losses in uniformity
Question: Which type of control chart should be used when it is possible to have more than one mistake per■
item? A. R■-chart B. c■-chart C. p■-chart D. x■-bar chart
Answer:
B. c-chart
Question: What is the major difference in focus between a location decision in the service sector vs. the
manufacturing■ sector? A. There is no difference in focus. B. The focus in manufacturing is on■ labor, while
the focus in service is on raw materials. C. The focus in manufacturing is on revenue■ maximization, while the
focus in service is on cost minimization. D. The focus in service is on revenue■ maximization, while the focus
Questions with 100% Verified Answers
Question: Managing quality helps build successful strategies of A. differentiation, low cost and response. B.
differentiation, time and response. C. differentiation, low cost and service. D. differentiation, time and service.
Answer:
A. differentiation, low cost and response
Question: A successful quality strategy begins with A. satisfying customers and obtaining a competitive
advantage. B. an understanding of the principles of quality. C. an organizational culture that fosters quality. D.
engaging employees in the necessary activities to implement quality.
Answer:
C. an organizational culture that fosters quality
Question: Which of the following is NOT an external failure■ cost? A. lost goodwill B. scrap C. returned
goods D. costs to society
Answer:
B. scrap
Question: Which of the following is the Japanese term used to describe continuous improvement■ efforts? A.
poka-yoke B. kanban C. six sigma D. kaizen
Answer:
D. kaizen
Question: To develop a standard or■ benchmark, firms need to start with A. identifying benchmarking
partners. B. collecting benchmarking information. C. determining what to benchmark. D. forming a benchmark
team.
Answer:
C. determining what to benchmark
Question: Cause-and-effect diagrams are also known as A. fish-bone charts. B. target specification graphs. C.
Pareto charts. D. flowcharts.
Answer:
A. fish bone charts
Question: A device or technique that ensures production of a good unit every time is a A. poka-yoke.
Answer:
, A. poka-yoke
Question: B. fail-safe.
Answer:
Question: C. control chart.
Answer:
Question: D. zero defect.
Answer:
Question: Inspections should NOT take place A. during the■ step-by-step production process. B. at your■
supplier's plant while the supplier is producing. C. at your facility upon receipt of goods from your supplier. D.
after costly or irreversible processes.
Answer:
D. after costly or irreversible processes
Question: The objective of a statistical process control■ (SPC) system is to A. assess customer expectations.
B. eliminate natural variations. C. provide a statistical signal when assignable causes of variation are present. D.
provide a statistical signal when natural causes of variation are present.
Answer:
C. provide a statistical signal when assignable causes of variation are present
Question: The R■-chart A. generally uses control limits set at plus or minus 2 standard deviations of the■
distribution, rather than plus or minus 3 which is commonly used on the x■-bar chart. B. is used to measure
changes in the central tendency. C. control limits are computed using sample standard deviations. D. is used to
indicate gains or losses in uniformity.
Answer:
D. is used to indicate gains or losses in uniformity
Question: Which type of control chart should be used when it is possible to have more than one mistake per■
item? A. R■-chart B. c■-chart C. p■-chart D. x■-bar chart
Answer:
B. c-chart
Question: What is the major difference in focus between a location decision in the service sector vs. the
manufacturing■ sector? A. There is no difference in focus. B. The focus in manufacturing is on■ labor, while
the focus in service is on raw materials. C. The focus in manufacturing is on revenue■ maximization, while the
focus in service is on cost minimization. D. The focus in service is on revenue■ maximization, while the focus
