OM 300 Exam 2 - Northam | The University of Alabama | UPDATED
Questions with 100% Verified Answers
Question: Chapter 6
Answer:
N/a
Question: What is TQM?
Answer:
quality emphasis that encompasses the entire organization, from supplier to customer
Question: Managing quality supports:
Answer:
differentiation, low cost, and response strategies
Question: How does quality improve profitability?
Answer:
Quality increases sales gains and reduces costs
Question: Quality increases sales gains through what measures?
Answer:
1. Improved response 2. Flexible Pricing 3. Improved Reputation
Question: Quality reduces costs through what measures?
Answer:
1. Increased productivity 2. Lower rework and scrap 3. Lower warranty costs
Question: Improved quality leads to _____ which leads to _______
Answer:
increased sales gains and reduced costs; Increased profits
Question: What are the 3 different views of quality?
Answer:
1. User based 2. Product based 3. Manufacturing based
Question: User based view of quality is:
, Answer:
Better performance and more features; quality lies in the eyes of the beholder
Question: Product based view of quality is:
Answer:
Specific and measurable attributes of the product;
Question: Manufacturing based view of quality is:
Answer:
Conformance to standards and making it right the first time; quality decided by manufacturer
Question: What are the 7 TQM concepts?
Answer:
1. Continuous improvement 2. Six Sigma 3. Employee Empowerment 4. Benchmarking 5. Just-in-Time (JIT) 6.
Taguchi Concepts 7. Knowledge of TQM Tools
Question: What is continuous improvement and what are its impacts/benefits?
Answer:
Never ending process of continuous improvement that utilizes a Plan-Do-Check-Act (PDCA) foundation put on
cheat sheet: Covers people, equipment, material, suppliers, and procedures every operation can be improved
Kaizen, TQM, and Zero Defects are also used to describe continuous (unending) improvement
Question: What is six sigma and what are its impacts/benefits?
Answer:
Two meanings: 1. Statistical definition of a process that is 99.9997% capable, 3.4 defects per million
opportunities 2. A program designed to reduce defects, lower costs, save time, and improve customer
satisfaction Put on cheat sheet: Comprehensive system for achieving and sustaining business success Set stretch
objectives Create qualified process improvement experts (Black Belts, Green Belts, etc.)
Question: Six Sigma uses the DMAIC approach. What is this?
Answer:
1. Defines project's purpose, scope, and outputs 2. Measures the process and collects the data 3. Analyzes the
data 4. Improves by modifying or redesigning process/procedures 5. Controls new process to maintain
performance levels
Question: Implementing six sigma is a:
Answer:
, Management-directed, team-based, and expert-led approach; a big commitment from the top as leaders have to:
. Formulate a plan . communicate buy in and firm's objectives . take a visible role in setting examples for others
Question: Successful six sigma projects are clearly:
Answer:
Related to the strategic direction of the organization
Question: What is Employee Empowerment and what are its impacts/benefits?
Answer:
Getting employees involved in product and process improvements; 85% of quality problems are due to
materials and process
Question: 5 techniques of employee empowerment:
Answer:
1. Build communication networks that include employees 2. Develop open, supportive supervisors 3. Move
responsibility to employees 4. Build a high-morale organization 5. Create formal team structures
Question: What is Benchmarking and what are its impacts/benefits?
Answer:
Selecting best practices to use as a standard for performance
Question: 5 steps to benchmarking:
Answer:
1. Determine what to benchmark 2. Form a benchmark team 3. Identify benchmarking partners 4. Collect and
analyze benchmarking information 5. Take action to match or exceed the benchmark
Question: What is JIT and what are its impacts/benefits?
Answer:
Pull system of production scheduling including supply management; production only when signaled
Question: What does JIT allow for?
Answer:
Reduced inventory levels; encourages improved process and product quality
Question: JIT's relationship to quality:
Answer:
1. JIT cuts costs of quality 2. JIT improves quality 3. Better quality means less inventory
Questions with 100% Verified Answers
Question: Chapter 6
Answer:
N/a
Question: What is TQM?
Answer:
quality emphasis that encompasses the entire organization, from supplier to customer
Question: Managing quality supports:
Answer:
differentiation, low cost, and response strategies
Question: How does quality improve profitability?
Answer:
Quality increases sales gains and reduces costs
Question: Quality increases sales gains through what measures?
Answer:
1. Improved response 2. Flexible Pricing 3. Improved Reputation
Question: Quality reduces costs through what measures?
Answer:
1. Increased productivity 2. Lower rework and scrap 3. Lower warranty costs
Question: Improved quality leads to _____ which leads to _______
Answer:
increased sales gains and reduced costs; Increased profits
Question: What are the 3 different views of quality?
Answer:
1. User based 2. Product based 3. Manufacturing based
Question: User based view of quality is:
, Answer:
Better performance and more features; quality lies in the eyes of the beholder
Question: Product based view of quality is:
Answer:
Specific and measurable attributes of the product;
Question: Manufacturing based view of quality is:
Answer:
Conformance to standards and making it right the first time; quality decided by manufacturer
Question: What are the 7 TQM concepts?
Answer:
1. Continuous improvement 2. Six Sigma 3. Employee Empowerment 4. Benchmarking 5. Just-in-Time (JIT) 6.
Taguchi Concepts 7. Knowledge of TQM Tools
Question: What is continuous improvement and what are its impacts/benefits?
Answer:
Never ending process of continuous improvement that utilizes a Plan-Do-Check-Act (PDCA) foundation put on
cheat sheet: Covers people, equipment, material, suppliers, and procedures every operation can be improved
Kaizen, TQM, and Zero Defects are also used to describe continuous (unending) improvement
Question: What is six sigma and what are its impacts/benefits?
Answer:
Two meanings: 1. Statistical definition of a process that is 99.9997% capable, 3.4 defects per million
opportunities 2. A program designed to reduce defects, lower costs, save time, and improve customer
satisfaction Put on cheat sheet: Comprehensive system for achieving and sustaining business success Set stretch
objectives Create qualified process improvement experts (Black Belts, Green Belts, etc.)
Question: Six Sigma uses the DMAIC approach. What is this?
Answer:
1. Defines project's purpose, scope, and outputs 2. Measures the process and collects the data 3. Analyzes the
data 4. Improves by modifying or redesigning process/procedures 5. Controls new process to maintain
performance levels
Question: Implementing six sigma is a:
Answer:
, Management-directed, team-based, and expert-led approach; a big commitment from the top as leaders have to:
. Formulate a plan . communicate buy in and firm's objectives . take a visible role in setting examples for others
Question: Successful six sigma projects are clearly:
Answer:
Related to the strategic direction of the organization
Question: What is Employee Empowerment and what are its impacts/benefits?
Answer:
Getting employees involved in product and process improvements; 85% of quality problems are due to
materials and process
Question: 5 techniques of employee empowerment:
Answer:
1. Build communication networks that include employees 2. Develop open, supportive supervisors 3. Move
responsibility to employees 4. Build a high-morale organization 5. Create formal team structures
Question: What is Benchmarking and what are its impacts/benefits?
Answer:
Selecting best practices to use as a standard for performance
Question: 5 steps to benchmarking:
Answer:
1. Determine what to benchmark 2. Form a benchmark team 3. Identify benchmarking partners 4. Collect and
analyze benchmarking information 5. Take action to match or exceed the benchmark
Question: What is JIT and what are its impacts/benefits?
Answer:
Pull system of production scheduling including supply management; production only when signaled
Question: What does JIT allow for?
Answer:
Reduced inventory levels; encourages improved process and product quality
Question: JIT's relationship to quality:
Answer:
1. JIT cuts costs of quality 2. JIT improves quality 3. Better quality means less inventory
