UHC ETHNIC EVENTS BASIC
CERTIFICATION EXAM QUESTIONS
WITH COMPLETE SOLUTIONS
GRADED A PLUS
◉ On October 20, Aries decides to switch his PDP to a Medicare
Advantage plan. Aries would like this change to be effective
November 1. Which statement is true for Aries? Answer: He may be
able to use a Special Election Period to change plans if he qualifies
for one.
◉ Janine, currently enrolled in a 3-star plan, discovers there is 5-star
plan available where she lives. She asks her agent, Josh, to enroll her
in the 5-star plan. Josh can advise Janine of each of the following
except: Answer: Josh should tell Janine that she can only change her
current plan to a 5-star plan during the Annual Election Period.
◉ An agent is explaining Medicare Advantage plan options to a
consumer. During the conversation, the agent explains that Medicare
gives each plan a Star Rating. Which statement is true? Answer: The
agent said that Medicare uses a 5-star rating system to illustrate the
plan's performance and quality.
◉ Which of the following is not considered unsolicited contact with
a Medicare eligible consumer according to CMS regulations and
, UnitedHealthcare's rules, policies, and procedures? Answer: Mailing
a marketing brochure to the consumer via postal mail.
◉ Which statement about discussing benefits with the consumer
before an enrollment is true? Answer: The agent must accurately
and completely disclose any benefits discussed.
◉ While using LEAN to complete an enrollment application with a
consumer, Agent Jeff learns the consumer does not have an email
address. What should Jeff do? Answer: Leave the field requesting a
consumer email address blank.
◉ What is the purpose of the Statement of Understanding? Answer:
It ensures that when consumers complete the Medicare Advantage
and/or Part D Enrollment Application, they are acknowledging their
understanding that they are actually enrolling, in which plan they
are enrolling, and standard disclosures.
◉ A one-on-one marketing appointment, whether in-person or
telephonic, is always considered a marketing/sales event, but it is
not reported to UnitedHealthcare or CMS; instead the consumer
must provide ___________________ agreement prior to the start of the
appointment. Answer: Scope of Appointment
◉ To complete an Enrollment Application on behalf of a consumer,
what authority must the individual have? Answer: The individual
CERTIFICATION EXAM QUESTIONS
WITH COMPLETE SOLUTIONS
GRADED A PLUS
◉ On October 20, Aries decides to switch his PDP to a Medicare
Advantage plan. Aries would like this change to be effective
November 1. Which statement is true for Aries? Answer: He may be
able to use a Special Election Period to change plans if he qualifies
for one.
◉ Janine, currently enrolled in a 3-star plan, discovers there is 5-star
plan available where she lives. She asks her agent, Josh, to enroll her
in the 5-star plan. Josh can advise Janine of each of the following
except: Answer: Josh should tell Janine that she can only change her
current plan to a 5-star plan during the Annual Election Period.
◉ An agent is explaining Medicare Advantage plan options to a
consumer. During the conversation, the agent explains that Medicare
gives each plan a Star Rating. Which statement is true? Answer: The
agent said that Medicare uses a 5-star rating system to illustrate the
plan's performance and quality.
◉ Which of the following is not considered unsolicited contact with
a Medicare eligible consumer according to CMS regulations and
, UnitedHealthcare's rules, policies, and procedures? Answer: Mailing
a marketing brochure to the consumer via postal mail.
◉ Which statement about discussing benefits with the consumer
before an enrollment is true? Answer: The agent must accurately
and completely disclose any benefits discussed.
◉ While using LEAN to complete an enrollment application with a
consumer, Agent Jeff learns the consumer does not have an email
address. What should Jeff do? Answer: Leave the field requesting a
consumer email address blank.
◉ What is the purpose of the Statement of Understanding? Answer:
It ensures that when consumers complete the Medicare Advantage
and/or Part D Enrollment Application, they are acknowledging their
understanding that they are actually enrolling, in which plan they
are enrolling, and standard disclosures.
◉ A one-on-one marketing appointment, whether in-person or
telephonic, is always considered a marketing/sales event, but it is
not reported to UnitedHealthcare or CMS; instead the consumer
must provide ___________________ agreement prior to the start of the
appointment. Answer: Scope of Appointment
◉ To complete an Enrollment Application on behalf of a consumer,
what authority must the individual have? Answer: The individual
