APM PMQ RATED SOLVED QUESTIONS WITH CORRECT ANSWERS
✔✔Projects vs BAU: Constraints - ✔✔Projects manage the constraints which may need
to be amended whereas BAU will deliver within the current constraints.
✔✔Risk Management Process - ✔✔Identify, Analyse, Response, Monitor / Closure
✔✔Risk Management: Identify - ✔✔Identify risks including threats and opportunities
✔✔Risk Management: Analyse - ✔✔The risks should be analysed and evaluated based
on probability of occurring (RAID Log).
✔✔Risk Management: Response - ✔✔PM has several options for a response to the risk
such as avoid, transfer, reduce or ignore.
✔✔Risk Management: Monitor - ✔✔Risks should be monitored throughout the project
until they are no longer deemed a risk.
✔✔Risk vs Issue - ✔✔A risk is something that may happen and can be both a threat or
opportunity whereas an issue is something that will happen and is a threat
✔✔Issue Management Process - ✔✔For issues that arise during a project you should
Identify the issue, analyse the issue, generate options, take action, evaluate results
Goal is to minimise negative impacts on the project
✔✔Permanent vs Temporary Organisational Structures - ✔✔Permanent structures have
stable teams whereas temporary teams are setup for specific initiatives
✔✔Functional Organisation - ✔✔Functional managers have control over everything that
takes place, head up various departments with staff who report into them
✔✔Project Organisation - ✔✔PM has complete authority over the work that takes place
and staff are assigned full time to specific projects. Would see this structure at a
consultancy.
✔✔Matrix Organisation - ✔✔An organization in which specialists from different parts of
the organization are brought together to work on specific projects but still remain part of
a line-and-staff structure.
✔✔Functional vs Project vs Matrix - ✔✔A functional team structure typically works on
BAU activities with projects seen as a distraction whereas a project organisation gives
, the PM complete authority and control over the work that takes place and mainly project
work is conducted.
A matrix organisation is a combination of the two, PM's and functional managers work
together and have authority for staff welfare and department efficiency, temporary
project teams are drafted up alongside BAU work.
✔✔Different Roles on a Project (5 min) - ✔✔PM, Sponsor, Stakeholders, SME's,
Program Manager, Business Analyst, project team members, users, product owner.
✔✔Positive Impacts to Project Communication - ✔✔Accurate communications plan,
Having cameras turned on over teams, keeping eye contact and body language face to
face, tone of voice, regular project meetings.
✔✔Negative Impacts to Project Communications - ✔✔Inaccurate communications plan,
poor eye contact and body language during face to face discussions, aggressive or
condescending tone of voice, people working in silos.
✔✔Thomas-Kilmann Conflict Model - ✔✔competing, collaborating, compromising,
avoiding, accommodating
✔✔TK: Avoiding - ✔✔Low assertiveness and low compromise, involves avoiding conflict
entirely, good for minor issues but if everyone always avoided conflict it would lead to a
toxic environment.
✔✔TK: Accommodating - ✔✔Low assertiveness but high compromise. About taking the
loss in a situation for the greater good. Deals with conflict and resolves tension.
Potential to lose favour or reputation in an org if you are the aggressor and your way of
working isn't a success.
✔✔TK: Competing - ✔✔High assertiveness and low compromising. Openly trying to
prove your way is right and someone else's is wrong. For pressing matters where you
need to stamp your authority. Excessive use can lead to blowback / people not wanting
to work with you.
✔✔TK: Collaborating - ✔✔High assertiveness and high compromise. Working with your
counterpart to acknowledge their points and take the time to agree on an approach. To
collaborate you should ideally trust the other party and both parties need to have a level
of assertiveness.
✔✔TK: Compromising - ✔✔About being somewhat assertive and cooperative. 'A good
compromise leaves nobody fully satisfied'. Compromising is usually the preferred
outcome unless their is a sense of urgency. Typically not a temporary solution.
✔✔Projects vs BAU: Constraints - ✔✔Projects manage the constraints which may need
to be amended whereas BAU will deliver within the current constraints.
✔✔Risk Management Process - ✔✔Identify, Analyse, Response, Monitor / Closure
✔✔Risk Management: Identify - ✔✔Identify risks including threats and opportunities
✔✔Risk Management: Analyse - ✔✔The risks should be analysed and evaluated based
on probability of occurring (RAID Log).
✔✔Risk Management: Response - ✔✔PM has several options for a response to the risk
such as avoid, transfer, reduce or ignore.
✔✔Risk Management: Monitor - ✔✔Risks should be monitored throughout the project
until they are no longer deemed a risk.
✔✔Risk vs Issue - ✔✔A risk is something that may happen and can be both a threat or
opportunity whereas an issue is something that will happen and is a threat
✔✔Issue Management Process - ✔✔For issues that arise during a project you should
Identify the issue, analyse the issue, generate options, take action, evaluate results
Goal is to minimise negative impacts on the project
✔✔Permanent vs Temporary Organisational Structures - ✔✔Permanent structures have
stable teams whereas temporary teams are setup for specific initiatives
✔✔Functional Organisation - ✔✔Functional managers have control over everything that
takes place, head up various departments with staff who report into them
✔✔Project Organisation - ✔✔PM has complete authority over the work that takes place
and staff are assigned full time to specific projects. Would see this structure at a
consultancy.
✔✔Matrix Organisation - ✔✔An organization in which specialists from different parts of
the organization are brought together to work on specific projects but still remain part of
a line-and-staff structure.
✔✔Functional vs Project vs Matrix - ✔✔A functional team structure typically works on
BAU activities with projects seen as a distraction whereas a project organisation gives
, the PM complete authority and control over the work that takes place and mainly project
work is conducted.
A matrix organisation is a combination of the two, PM's and functional managers work
together and have authority for staff welfare and department efficiency, temporary
project teams are drafted up alongside BAU work.
✔✔Different Roles on a Project (5 min) - ✔✔PM, Sponsor, Stakeholders, SME's,
Program Manager, Business Analyst, project team members, users, product owner.
✔✔Positive Impacts to Project Communication - ✔✔Accurate communications plan,
Having cameras turned on over teams, keeping eye contact and body language face to
face, tone of voice, regular project meetings.
✔✔Negative Impacts to Project Communications - ✔✔Inaccurate communications plan,
poor eye contact and body language during face to face discussions, aggressive or
condescending tone of voice, people working in silos.
✔✔Thomas-Kilmann Conflict Model - ✔✔competing, collaborating, compromising,
avoiding, accommodating
✔✔TK: Avoiding - ✔✔Low assertiveness and low compromise, involves avoiding conflict
entirely, good for minor issues but if everyone always avoided conflict it would lead to a
toxic environment.
✔✔TK: Accommodating - ✔✔Low assertiveness but high compromise. About taking the
loss in a situation for the greater good. Deals with conflict and resolves tension.
Potential to lose favour or reputation in an org if you are the aggressor and your way of
working isn't a success.
✔✔TK: Competing - ✔✔High assertiveness and low compromising. Openly trying to
prove your way is right and someone else's is wrong. For pressing matters where you
need to stamp your authority. Excessive use can lead to blowback / people not wanting
to work with you.
✔✔TK: Collaborating - ✔✔High assertiveness and high compromise. Working with your
counterpart to acknowledge their points and take the time to agree on an approach. To
collaborate you should ideally trust the other party and both parties need to have a level
of assertiveness.
✔✔TK: Compromising - ✔✔About being somewhat assertive and cooperative. 'A good
compromise leaves nobody fully satisfied'. Compromising is usually the preferred
outcome unless their is a sense of urgency. Typically not a temporary solution.
